BPM in crises
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BPM in crises

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Presentation at department of Computer and Systems Sciences, Stockholm Universisty

Presentation at department of Computer and Systems Sciences, Stockholm Universisty

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  • Joseph Heller

BPM in crises BPM in crises Presentation Transcript

  • BPM In Crises What are the ways out? Dr. Ilia Bider, IbisSoft/SU, Sweden Based on the materials from BPM 2010 http://www.bpm2010.org/ “ There is nothing more practical than a good theory” Kurt Levin
  • Plan
    • Paradigm shift
    • New trends
    • Needs for a practically useful theory
  • What is Business Process? Coordinated activity of people aimed at achieving some goal Example: Development of an IT-system Goal Introduce a new system into the operational practice Time People Requirements Design Operation
  • What is Business Process Management?
    • A way of achieving optimal use of (human) resources in an organization
    • Specialization
    • Standardization
    • Automation
    • +
    • Streamlining of processes (according to their goals)
    • Adjusting process goal's to the organizational goals
  • What is Business Process Support (BPS) system?
    • An IT-system that helps to achieve and maintain:
    • Specialization
    • Standardization
    • Automation
    • +
    • Provide information for evaluation and measurements
    • Via:
    • Assisting in completing tasks
    • Providing effective channels for collaboration/communication
  • Development in BPM & BPS Tools Transportation Synchronization Automation
  • Workflow – BP's conveyor belt Mainstream
  • Conveyor belt limitations Go on wheels
  • Paradigm shift
    • Construction site
    Conveyor belt
  • Paradigm shift
    • Construction site – invite next in line to the shared space
    Conveyor belt - Send information to the next in line
    • A new shared spaces is created as soon as a new process instance is started
    • When the process instance reaches its operational goal, the shared space is closed (sealed), but remains accessible for reading
    • A person who is assigned a task in the frame of the process case “goes” to the shared space of the case in order to get the information he needs for completing the task and reports the results achieved in the same space
    Paradigm shift – how it works
    • Proper structure of shared spaces
    • Flexible invitation technique
    What is needed Bider I., Perjons E. and Johannesson P. In Search of the Holy Grail: Integrating social software with BPM. Experience report. Enterprise, Business-Process and Information Systems Modeling, LNBIP 50,Springer 2010, pp. 1-13. http://www.ibissoft.se/publications/Strategy.pdf
  • Current state in BPM & BPS and new trends Source: BPM 2010 keynote by Phil Gilbert (IBM) http://www.bpm2010.org/ BPM workflow Excel, Word email
  • Where it started Source: BPM 2010 keynote by Phil Gilbert (IBM) http://www.bpm2010.org/
  • Where we are now Source: BPM 2010 keynote by Phil Gilbert (IBM) http://www.bpm2010.org/
  • Where we are going to Source: BPM 2010 keynote by Phil Gilbert (IBM) http://www.bpm2010.org/
  • New Directions in BPM & BPS Focus on data processing Target: green processes Adaptive Case Management Social Software Focus on communication/collaboration Target: blue processes
    • Service oriented architecture
    • Managing and supporting processes that cross organizational/departmental boundaries via choosing “services” on the fly dependent on the needs and availability
    • Common features
      • No predefined activity/task flow - “on the fly”
      • No detailed control – flexibility
      • Focus on the data that to be processed and or obtained
    New Directions in BPM & BPS
    • Defining a process as a flow of activities won't do
    Does BPM have a theory to cover paradigm shift “ There is nothing more practical than a good theory” Kurt Levin
  • Where to look for the right kind of theory? One option – “Where it already works – in the domain of physical processes control”
  • A state-oriented view
    • For each item Ordered = Delivered
    • To pay = Total + Freight + Tax
    • Ordered > Delivered shipment
    • To pay > Invoiced invoicing
    • Invoiced = To pay
    • Paid = Invoiced
    “ There is nothing more practical than a good theory “ Kurt Levin Khomyakov M., and Bider, I. Achieving Workflow Flexibility through Taming the Chaos. OOIS 2000 Springer, 2000, pp.85-92. http://www.inconcept.com/JCM/August2001/bider.html
    • Shared space as a map which is used as:
    • an overview of the case/instance
    • guidelines for handling the case
    • a menu for navigating inside the case's shared space
    Another example of implementation Step form Step form Step form Step form Step form Step form - part of the case's shared space that corresponds to a step http://docs.ibissoft.se/node/2
  • Advantages of the state-oriented view
    • It does not limit the way to describe possible trajectories
    • The idea of space can be translated into the structure of shared spaces in Social Software
    • The idea of space can be translated to the data from ACM
    • It can give a meaning to what is a service – means of moving from one point in the state space to another
  • Thank you for your attention ! Ilia Bider , IbisSoft &SU Email: ilia@ibissoft.se