BPM in crisis


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Seminar by Ilia Bider on BPM, 10 December 2010

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BPM in crisis

  1. 1. BPM In Crises What are the ways out? Based on the materials from BPM 2010 http://www.bpm2010.org/ “There is nothing more practical than a good theory” Kurt Levin Dr. Ilia Bider, IbisSoft/SU, Sweden1 ahead of current thinking
  2. 2. Plan • Paradigm shift • New trends • Needs for a practically useful theory2 ahead of current thinking
  3. 3. What is Business Process? Coordinated activity of people aimed at achieving some goal Example: Development of an IT-system Goal Requirements Design Operation Introduce a new system into the operational practice Time People3 ahead of current thinking
  4. 4. What is Business Process Management? A way of achieving optimal use of (human) resources in an organization • Specialization • Standardization • Automation + • Streamlining of processes (according to their goals) • Adjusting process goals to the organizational goals4 ahead of current thinking
  5. 5. What is Business Process Support (BPS) system? An IT-system that helps to achieve and maintain: • Specialization • Standardization • Automation + • Provide information for evaluation and measurements Via: • Assisting in completing tasks • Providing effective channels for collaboration/communication5 ahead of current thinking
  6. 6. Development in BPM & BPS Automation Synchronization Transportation Tools6 ahead of current thinking
  7. 7. Workflow – BPs conveyor belt Mainstream7 ahead of current thinking
  8. 8. Conveyor belt limitations Go on wheels8 ahead of current thinking
  9. 9. Paradigm shift Conveyor belt Construction site9 ahead of current thinking
  10. 10. Paradigm shift Conveyor belt - Send information to the next in line Construction site – invite next in line to the shared space10 ahead of current thinking
  11. 11. Paradigm shift – how it works • A new shared spaces is created as soon as a new process instance is started • When the process instance reaches its operational goal, the shared space is closed (sealed), but remains accessible for reading • A person who is assigned a task in the frame of the process case “goes” to the shared space of the case in order to get the information he needs for completing the task and reports the results achieved in the same space11 ahead of current thinking
  12. 12. What is needed • Proper structure of shared spaces • Flexible invitation technique Bider I., Perjons E. and Johannesson P. In Search of the Holy Grail: Integrating social software with BPM. Experience report. Enterprise, Business-Process and Information Systems Modeling, LNBIP 50,Springer 2010, pp. 1- 13. http://www.ibissoft.se/publications/Strategy.pdf12 ahead of current thinking
  13. 13. Current state in BPM & BPS and new trends BPM Excel, Word workflow email Source: BPM 2010 keynote by Phil Gilbert (IBM) http://www.bpm2010.org/13 ahead of current thinking
  14. 14. Where it started Source: BPM 2010 keynote by Phil Gilbert (IBM) http://www.bpm2010.org/ ahead of current thinking
  15. 15. Where we are now Source: BPM 2010 keynote by Phil Gilbert (IBM) http://www.bpm2010.org/ ahead of current thinking
  16. 16. Where we are going to Source: BPM 2010 keynote by Phil Gilbert (IBM) http://www.bpm2010.org/ ahead of current thinking
  17. 17. New Directions in BPM & BPS Adaptive Case Social Management Software Focus on data processing Focus on communication/collaboration Target: green processes Target: blue processes17 ahead of current thinking
  18. 18. New Directions in BPM & BPS • Service oriented architecture Managing and supporting processes that cross organizational/departmental boundaries via choosing “services” on the fly dependent on the needs and availability • Common features – No predefined activity/task flow - “on the fly” – No detailed control – flexibility – Focus on the data that to be processed and or obtained18 ahead of current thinking
  19. 19. Does BPM have a theory to cover paradigm shift “There is nothing more practical than a good theory” Kurt Levin Defining a process as a flow of activities wont do19 ahead of current thinking
  20. 20. Where to look for the right kind of theory? One option – “Where it already works – in the domain of physical processes control”20 ahead of current thinking
  21. 21. A state-oriented view “There is nothing more practical than a good theory“ Kurt Levin • For each item Ordered = Delivered • Invoiced = To pay • To pay = Total + Freight + Tax • Paid = Invoiced • Ordered > Delivered shipment • To pay > Invoiced invoicing Khomyakov M., and Bider, I. Achieving Workflow Flexibility through Taming the Chaos.21 OOIS 2000 Springer, 2000, pp.85-92. http://www.inconcept.com/JCM/August2001/bider.html ahead of current thinking
  22. 22. Another example of implementation Shared space as a map which is used as: • an overview of the case/instance • guidelines for handling the case • a menu for navigating inside the cases shared space Step Step Step Step form form form form Step form Step form - part of the cases shared space that corresponds to a step22 http://docs.ibissoft.se/node/2 ahead of current thinking
  23. 23. Advantages of the state-oriented view • It does not limit the way to describe possible trajectories • The idea of space can be translated into the structure of shared spaces in Social Software • The idea of space can be translated to the data from ACM • It can give a meaning to what is a service – means of moving from one point in the state space to another23 ahead of current thinking
  24. 24. Thank you for your attention! Ilia Bider, IbisSoft &SU Email: ilia@ibissoft.se24 ahead of current thinking