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IICBT Etiquette Plus
 

IICBT Etiquette Plus

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Gain self-confidence, positive body language, global appearance and corporate discipline after being oriented on how to do it just right. Manners do matter; this is an important component of corporate ...

Gain self-confidence, positive body language, global appearance and corporate discipline after being oriented on how to do it just right. Manners do matter; this is an important component of corporate culture and service industry.

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    IICBT Etiquette Plus IICBT Etiquette Plus Presentation Transcript

    • IICBTRe-Inventing Hospitality, Products & Services
    • Profile• Established in Jan’07• First independent coffee & Barista service school in the region• Provide comprehensive soft skills based training programs to hospitality and leisure retail business to enhance competency• Offer bespoke training services for franchisee in leisure retail business
    • Benefits to Organizations• Staff retention & higher performance• Employee productivity& knowledge• Enhance customer satisfaction• Increase in revenue• Reduced cost and wastage
    • Hospitality Programs• Restaurant/Café Service Skills• Art of Coffee Making• Supervisory Skill Development Program• Café Management / Restaurant Management• Barista Skills Academy• Junior Chef’s Academy ( soon)
    • Hospitality Programs• Leadership & Team Building• Customer Service Skills• Organizational Induction Program• Corporate Etiquette & Events• Concept / Design / Menu Development• Project Consultation
    • Etiquette + - The Image Maker
    • Who Can Attend?• Front of the house employees• Managers and Supervisors
    • Course ObjectiveUnderstanding the importance of personalappearance, manners and groomingpractices in F&B operations
    • Course Overview• Importance of Making a Good First Impression• Personal Hygiene• Grooming practices• Professional Appearance and Benefits• Duration – 5 Hours