Your SlideShare is downloading. ×
IICBTRe-Inventing Hospitality, Products & Services
Profile• Established in Jan’07• First independent coffee & Barista  service school in the region• Provide comprehensive so...
Benefits to Organizations•   Staff retention & higher performance•   Employee productivity& knowledge•   Enhance customer ...
Hospitality Programs• Restaurant/Café Service Skills• Art of Coffee Making• Supervisory Skill Development  Program• Café M...
Hospitality Programs• Leadership & Team Building• Customer Service Skills• Organizational Induction Program• Corporate Eti...
Etiquette + - The Image Maker
Who Can Attend?• Front of the house employees• Managers and Supervisors
Course ObjectiveUnderstanding the importance of personalappearance, manners and groomingpractices in F&B operations
Course Overview• Importance of Making a Good First Impression• Personal Hygiene• Grooming practices• Professional Appearan...
Upcoming SlideShare
Loading in...5
×

IICBT Etiquette Plus

565

Published on

Gain self-confidence, positive body language, global appearance and corporate discipline after being oriented on how to do it just right. Manners do matter; this is an important component of corporate culture and service industry.

Published in: Career, Education, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
565
On Slideshare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Transcript of "IICBT Etiquette Plus"

  1. 1. IICBTRe-Inventing Hospitality, Products & Services
  2. 2. Profile• Established in Jan’07• First independent coffee & Barista service school in the region• Provide comprehensive soft skills based training programs to hospitality and leisure retail business to enhance competency• Offer bespoke training services for franchisee in leisure retail business
  3. 3. Benefits to Organizations• Staff retention & higher performance• Employee productivity& knowledge• Enhance customer satisfaction• Increase in revenue• Reduced cost and wastage
  4. 4. Hospitality Programs• Restaurant/Café Service Skills• Art of Coffee Making• Supervisory Skill Development Program• Café Management / Restaurant Management• Barista Skills Academy• Junior Chef’s Academy ( soon)
  5. 5. Hospitality Programs• Leadership & Team Building• Customer Service Skills• Organizational Induction Program• Corporate Etiquette & Events• Concept / Design / Menu Development• Project Consultation
  6. 6. Etiquette + - The Image Maker
  7. 7. Who Can Attend?• Front of the house employees• Managers and Supervisors
  8. 8. Course ObjectiveUnderstanding the importance of personalappearance, manners and groomingpractices in F&B operations
  9. 9. Course Overview• Importance of Making a Good First Impression• Personal Hygiene• Grooming practices• Professional Appearance and Benefits• Duration – 5 Hours

×