Gain self-confidence, positive body language, global appearance and corporate discipline after being oriented on how to do it just right. Manners do matter; this is an important component of corporate culture and service industry.

1. IICBT
Re-Inventing Hospitality, Products & Services

2. Profile
• Established in Jan’07
• First independent coffee & Barista
service school in the region
• Provide comprehensive soft skills based
training programs to hospitality and
leisure retail business to enhance
competency
• Offer bespoke training services for
franchisee in leisure retail business

3. Benefits to Organizations
• Staff retention & higher performance
• Employee productivity& knowledge
• Enhance customer satisfaction
• Increase in revenue
• Reduced cost and wastage

4. Hospitality Programs
• Restaurant/Café Service Skills
• Art of Coffee Making
• Supervisory Skill Development
Program
• Café Management / Restaurant
Management
• Barista Skills Academy
• Junior Chef’s Academy ( soon)

5. Hospitality Programs
• Leadership & Team Building
• Customer Service Skills
• Organizational Induction Program
• Corporate Etiquette & Events
• Concept / Design / Menu
Development
• Project Consultation

6. Etiquette + - The Image Maker

7. Who Can Attend?
• Front of the house employees
• Managers and Supervisors

8. Course Objective
Understanding the importance of personal
appearance, manners and grooming
practices in F&B operations

9. Course Overview
• Importance of Making a Good First
Impression
• Personal Hygiene
• Grooming practices
• Professional Appearance and Benefits
• Duration – 5 Hours