1. Mat Bose – Assistant Director, Hooksett Library
mbose@hooksettlibrary.org
2. Public library located between two cities in southern
NH (Concord & Manchester)
Serve almost 14,000 people (population)
6,700 card holders
Circulated 210,000 items (FY2013)
2013 New Hampshire Library of the Year! (NHLTA)
3. What are we doing?
Facilitating a monthly user group meeting
All devices welcome
Promote library services
Supporting device users
Building relationships
4. Why are we doing it?
Community needs technology support
Promote our services
Overdrive & 3M
Lending devices
Atomic Training
Online Newsstand
Electronic Resources
5. How do we do it?
Two library facilitators
Registration (device & specific questions)
Communicate with attendees (E-mail list)
Agenda - Invitation
Follow up information
Share a library service, tech news, apps, brochures, etc.
Answer questions
Smaller groups by device/OS
6. Marketing the group
Electronic Sign
Referrals from staff members
E-mail communications
Flyers in library (and on kiosk computer)
Local Newspaper, Newsletter (Constant Contact), etc.
Website and Calendar of Events
7. Our Experience
Challenges
Achievements
Size of the group
Regular attendees
Experience levels of users
Group member assistance
Variety of Devices
Awareness of services
3M
Atomic Training
Byki
Mobile Catalog
Word of Mouth Promotion
Staff Education
8. Example #1
“Thank you for
showing me how to
use the 3M Cloud
Library, I am using it
for all of my eBook
reading now!”
Kindle Fire HD User
(was struggling with
Overdrive)
9. Example #2
“Can I make an
appointment to get
additional help with
my Google Nexus,
and my computer
questions?”
Google Nexus User
(Ongoing support)
10. Example #3
“I’d be happy to get
together sometime
to help you learn
more about your
iPad.”
User Group Attendee
(to another attendee)
11. Reasons to continue…
Interaction (Patron feedback)
Perception (Tech Assistance @ Your Library)
Resource awareness (Promoting services)
Community connections
Word of Mouth Promotion
12. What is next?
Individual Instruction
iPad Classes
Computer Classes
Atomic Training
EveryoneOn.org (Find free training classes)
13. Mat Bose – Assistant Director, Hooksett Library
mbose@hooksettlibrary.org
www.slideshare.net/hookref/