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About I have acquired, mainly within EU institutions, experiences and practices around ICT services management disciplines:
--EU ELARG processes, from december 2010, in charge of IT PM related to IS support of the management/follow up of ELARG funded programs/projects.
--EC decisional processes: inside ECDIGIR SPD, from june 2010 to december 2010 IT support and analysis related EC decisional processes (e-Greffe)
--EC Translation service domain : from 08/2007 to 06/2009, within the EC DGT IT unit: I collaborate as analyst in the refactoring of legacy workflow systems and as QA and Risk Management officer, in the implementation of a continuous improvement strategy around IT QA and ERM.