Your business can leverage galore of benefits by using a web based call center solution. It will ensure the improved customer support, working environment and many other business benefits.
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Enrich Your Business With Web-based Call Center Software
1. Enrich Your Business With Web-based Call Center Software
Each business needs to provide the outstanding services to their clients. The company needs to assure
that the queries and concerns of the client get addressed in real-time. It is registered that the consumers
get frustrated with the long hold time or if they get landed on a voicemail repeatedly. In such case, the
company should have the resources and a reliable tool to hear the consumer complaints or confusions,
and guide them to the satisfactory solution. The call center software is one of the best solutions to
achieve this goal.
The company also needs to ensure that the staff of the customer support center gets healthy working
environment and enough tools to assist in their work. It is very much important to strengthen your staff
with the advanced solutions so they can perform at their best and improves the productivity of the
company. The web-based call center solution has many characteristics, which aid the customer
support department of the company.
Ecosmob Technologies has developed a ready to use call center software. The software caters both
entities of the business, namely, customer support department and the clients. It has many features
which enriches the many benefits for the business. The software is developed in FreeSWITCH. Thus,
the solution is bundled with all the advanced and robust features of the stated technology.
One may buy the number of channels based on the requirement. For example, if you have a small call
center, you may opt for a few number of channels based on the total agents, you have in your call
center, i.e., 50. The call center solution can handle thousands of concurrent calls. Thus, it is a perfect fit
for the call center with a heavy inflow of consumer calls.
It has all the basic to advanced features any call center required, including:
ACD
Call routing
Predictive Dialling
Manual and Predictive Dialing
Outbound and inbound Calling queues
Skill based routing
Remote Agent Support
Real time reports
And more
The company offers a free demo to the prospects to experience the solution personally and then take the
decision. To schedule your free demo, drop an email at sales@ecosmob.com
