The document discusses the importance of business continuity and resilience in order to avoid disruptions like natural disasters or pandemics that could threaten the business. It emphasizes having backup systems, communication strategies, and recovery plans in place for various scenarios to ensure the business can continue operating no matter what challenges occur. The key is considering all possible risks and vulnerabilities and having thorough, well-tested plans to address disruptions across business functions from IT to customer service to assets.

1. BUSINESS CONTINUITY: How to Keep the Grinch from Stealing Your Business Jack Hipple Elliot Consulting Predictive Failure Analysis Consultant www.elliot-consulting.com

2. WHAT DID THE GRINCH DO?

3. STOLE CHRISTMAS WHEN WE WERE NOT LOOKING (UNPREPARED?)

4. HOW CAN WE AVOID THIS FROM A QUALITY STANDPOINT? HOW CAN WE BE BETTER PREPARED?

5. WHAT’S OUR NORMAL VIEW OF QUALITY?

9. HYPOTHESIS: QUALITY IS ALSO THE ABILITY TO CONTINUOUSLY SUPPLY YOUR CUSTOMERS’ NEEDS NO MATTER WHAT!!

11. BUSINESS RESILIENCY What comes to mind? Physical Analogies?

12. LET’S DISTINGUISH BETWEEN--- BACKUP CONTINUITY RESILIENCY

13. LET’S DISTINGUISH BETWEEN--- BACKUP Retrieve information Supply alternative CONTINUITY The “whatever” is there for some time frame to keep things going RESILIENCY Business survives as if nothing happened under any circumstance

14. Business Resiliency Before After Assets Finance Vulnerability and Risk Communications IT Customer Care

16. WHAT IS YOUR BUSINESS TOLERANCE?

23. RESILIENCY: Before and After, Not Just During

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32. A SUPPORTING TOOL: PREDICTIVE FAILURE ANALYSIS ™ Note: Brief mention of this in 9/05 presentation made to section