Boost conversion rates with perfectly timed channel integration: Explore the revolutionary benefits from embedding voice access with WebRTC in the online customer journey.

1. © 2020, Sound of Data. All rights reserved.
Boost conversion rates
with perfectly timed
channel integration
Explore the revolutionary benefits from embedding voice
access with WebRTC in the online customer journey.
by Sound of Data

2. © 2020, Sound of Data. All rights reserved.

3. © 2020, Sound of Data. All rights reserved.
W E D E L I V E R
O N T H E
DOORSTEP
O F T H E
CONTACT CENTER
W E A R E T H E
ONE-STOP-SHOP
F O R G L O B A L
INBOUND VOICE
S O L U T I O N S

4. © 2020, Sound of Data. All rights reserved.
Global service
numbers
Intelligent call
routing
Online portal
Gearbox

5. © 2020, Sound of Data. All rights reserved.

6. © 2020, Sound of Data. All rights reserved.
People want to be helped by an agent of
flesh and blood, not bits and bytes

7. © 2020, Sound of Data. All rights reserved.
Source: Microsoft, March 2019
20%
16%
12%
5%
39%
3%
5%
EMAIL
LIVE CHAT
ONLINE SELF-SERVICE
SOCIAL MEDIA
PHONE/VOICE
TEXT MESSAGE
UNDECIDED
39% of customers prefer phone/voice
as a customer service channel

8. © 2020, Sound of Data. All rights reserved.
Empathy
Creativity
Passion

9. © 2020, Sound of Data. All rights reserved.
Trust

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11. © 2020, Sound of Data. All rights reserved.
Voice channel interactions in 2020 ask for
less quantity and more quality

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How do you embed voice access
into an immersive online journey?

13. © 2020, Sound of Data. All rights reserved.
Connect your customers to
your contact centers without
dialing a phone number. Calls
are embedded into an
immersive online experience
by means of click-to-call.
by Sound of Data

14. © 2020, Sound of Data. All rights reserved.
Eliminate overhead costs such as
service number fees and mobile
surcharges.
COST REDUCTION
88% of visitors are more likely to
contact your company if you provide a
“click-to-call” button on your website.
MORE ENGAGEMENT
Seamlessly embed the application into
your online and offline media for an
immersive online journey.
EASY INTEGRATION
Users can easily engage with your
contact centers with a click-to-call
experience.
HIGHLY ACCESSIBLE
Inbound traffic is routed through our
platform and follows any routing
schemes you have already configured.
REGULAR ROUTING
Calls can be set up in any modern
browser, using the device’s internet
connection and microphone.
VOICE OVER INTERNET

15. © 2020, Sound of Data. All rights reserved.
CUSTOMIZATION
Click the button below and allow access to your
microphone to set up a free phone call.
Click to call
travel.gettalk.app
travel.gettalk.app
Click the button below and allow access to your
microphone to set up a free phone call.
Click to call

16. © 2020, Sound of Data. All rights reserved.
CUSTOM DOMAINS
https://rexona.gettalk.app/asia
https://magnum.gettalk.app/canada
https://lipton.gettalk.app/netherlands
https://dove.gettalk.app/europe
https://unilever.gettalk.app/emea

17. © 2020, Sound of Data. All rights reserved.
Forward the user to a destination of
your choosing after the call ends and
continue the online journey.
CONTINUOUS ONLINE JOURNEY
Identify opportunities for
improvements through the interactive
dashboards in the Gearbox portal.
INTERACTIVE DASHBOARDS
Instantly ask for user feedback after the
call has ended with far higher
conversion rates than text or email.
INTEGRATED FEEDBACK
fashion.gettalk.app
The call has been ended,
you can now close this window.
Call ended
SUBMITSKIP
Were you satisfied with the quality of this call?

18. © 2020, Sound of Data. All rights reserved.
CONTINUOUS ONLINE JOURNEY
sports.gettalk.app
The call has been ended,
you can now close this window.
Call ended
SUBMITSKIP
Were you satisfied with the quality of this call?
sports.gettalk.app
You are now connected with our contact center.
Connected
sports.gettalk.app
Click the button below and allow access to
your microphone to set up a free phone call.
Click to call
sports.com/service
Call us now for free!
We’re here for you.
Got any questions?
Return to homepage
Subscribe to newsletter
Let’s keep in touch.
Thanks for calling!
sports.com/thanks

19. © 2020, Sound of Data. All rights reserved.
CONTINUOUS ONLINE JOURNEY
Summer sale!
sports.com/salesports.gettalk.app
The call has been ended,
you can now close this window.
Call ended
SUBMITSKIP
Were you satisfied with the quality of this call?
sports.gettalk.app
You are now connected with our contact center.
Connected
sports.gettalk.app
Click the button below and allow access to
your microphone to set up a free phone call.
Click to call
sports.com/service
Call us now for free!
We’re here for you.
Got any questions?

20. © 2020, Sound of Data. All rights reserved.
CONTINUOUS ONLINE JOURNEY
How did we do?
sports.com/surveysports.gettalk.app
The call has been ended,
you can now close this window.
Call ended
SUBMITSKIP
Were you satisfied with the quality of this call?
sports.gettalk.app
You are now connected with our contact center.
Connected
sports.gettalk.app
Click the button below and allow access to
your microphone to set up a free phone call.
Click to call
sports.com/service
Call us now for free!
We’re here for you.
Got any questions?

21. © 2020, Sound of Data. All rights reserved.
GLOBALIZATION

22. © 2020, Sound of Data. All rights reserved.
Calls are subject to our automatic fraud
detection algorithm, which blacklists
fraudulent users or IP addresses.
FRAUD DETECTION ALGORITHM
The application and its infrastructure
are secured and encrypted by industry
standard protocols and cypher suites.
SECURED AND ENCRYPTED
Audio is streamed over the WebRTC-
protocol, which is supported by any
modern browser.
WEBRTC-PROTOCOL

23. © 2020, Sound of Data. All rights reserved.

24. Talk facilitates interaction and feedback in an immersive fashion
Seamlessly embed voice with an accessible click-to-call experience
Provide voice access at the right touchpoints in the customer journey
A phone call remains the most desirable way of customer service delivery
Maximizes added value and increases conversion to meet business KPI’s

25. © 2020, Sound of Data. All rights reserved.
Boost conversion rates
with perfectly timed
channel integration
Explore the revolutionary benefits from embedding
voice access with WebRTC in the online customer
journey.
by Sound of Data
Give it a try
marketing.soundofdata.com/sports