Deploying digital tools for evaluation & citizen engagement
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Deploying digital tools for evaluation & citizen engagement

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Workshop presentation at ACFID 'Development Futures' Conference, University of Technology Sydney (UTS) Nov 22nd, 2013.

Workshop presentation at ACFID 'Development Futures' Conference, University of Technology Sydney (UTS) Nov 22nd, 2013.

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  • 1. Digital Tools for M&E & Citizen Engagement Workshop: Tools, methods and case-studies Gerard McCarthy- Director, Asia-Pacific DevFutures Conference, UTS, Sydney Nov 22nd
  • 2. Purpose 1.  Survey the shift from one-way to two-way communications flows 2.  Outline key tools for NGOs in crowdsourcing and data collection 3.  Assess implications for future of citizen engagement and governance reform TWEET: @gerardtmccarthy www.techchange.org
  • 3. Purpose 1.  Survey the shift from one-way to two-way communications flows 2.  Outline key tools for NGOs in crowdsourcing and data collection 3.  Assess implications for future of citizen engagement and governance reform TWEET: @gerardtmccarthy
  • 4. The future of development/aid? 1)  Data driven & impact focused 2) Focused on individual engagement and needs 3) Supporting improved governance
  • 5. Experience in the room -  -  -  -  -  -  -  M&E specialists? Program design? Governance? Service delivery (health, WASH etc) Disaster management ICT specialists? Other
  • 6. Digital M&E “tapping the talent of the crowd” (Wired) using mobiles and social media
  • 7. What’s changed?
  • 8. 92% pop. (87.3m sims) Source: Mobile and Development Intelligence ( http:// www.mobiledevelopmentintelligenc e.com/)"
  • 9. 107% pop. (260m sims)" Source: Mobile and Development Intelligence ( http:// www.mobiledevelopmentintelligenc e.com/)"
  • 10. 50% pop. " Source: Mobile and Development Intelligence ( http:// www.mobiledevelopmentintelligenc e.com/)"
  • 11. 117% (41.9m sims)" Source: Mobile and Development Intelligence ( http:// www.mobiledevelopmentintelligenc e.com/)"
  • 12. 9% pop 2011… 2015: c.80%" Source: Mobile and Development Intelligence ( http:// www.mobiledevelopmentintelligenc e.com/)"
  • 13. ‘Leapfrogging’
  • 14. The core tools •  Mobile Phones •  FrontlineSMS, GeoPoll, Episurveyor/ Magpi, Dimagi (CommCare) •  Maps •  Ushahidi, OpenStreetMap, ArcGIS •  Social Media •  Twitter, Facebook, Babuser
  • 15. Ushahidi: Kenya 2007/8
  • 16. Ushahidi: Kenya 2007/8 Ory Okolloh, Ushahidi: http://www.ted.com/talks/ ory_okolloh_on_becoming_an_activist.html
  • 17. Crowd to Map SMS Social Media Twitter, Facebook, Bambuser
  • 18. Map to ICC SMS Social Media Twitter, Facebook, Bambuser
  • 19. No MAS FARC: 2008
  • 20. No MAS FARC: 2008
  • 21. No MAS FARC FARC and protests
  • 22. No MAS FARC FARC and protests
  • 23. Obama 2008/2012 campaigns Local community organising: 1) Two-way digital communications 2) Individual relationship building for grassroots mobilisation.
  • 24. Obama 2012: Blue State Digital •  http://www.youtube.com/watch? v=flozf64bkvM
  • 25. Two Way Haiti 2010: Disaster Response -  Shortcode (4636) distributed through radio networks. Support from Haitian diaspora (coordinated via Fb) in translation. -  Ushahidi came later, with assistance from Standby Taskforce. Local partners later able to process data
  • 26. Crowd to Map Crowd to Map •  SMS (via FrontlineSMS) •  Social Media •  Twitter, Facebook, Bambuser
  • 27. Map to Emergency Team Map to Emergency Teams •  SMS •  Social Media •  Twitter, Facebook, Bambuser
  • 28. Emergency Team to Individuals/subgroups Emergency Team to Crowd (sub-section) •  SMS (via FrontlineSMS) •  Social Media •  Twitter, Facebook, Bambuser
  • 29. Haiti 2010 Earthquake http://www.youtube.com/watch? v=e89Tqr75mMw (30)
  • 30. Haiti: Lesson Crowd > analyse > sub-crowd > action
  • 31. Recap: Digital M&E Strengths: -  Rapid response -  More reliable info than just elites -  Operate in difficult contexts Weaknesses: - Too much info/detail? - Verification process can be complex - Vulnerable to infrastructure failure
  • 32. The future of development/aid? 1)  Data & impact focused 2) Focused on individual engagement and needs 3) Supporting improved governance
  • 33. 1) Data and impact driven Rapid assessments, data-based decision making. Eg. Rapid assessments of rural health infrastructures and needs. Tool: CommCare/Magpi, GeoPoll
  • 34. 2) Direct Individual Engagement -  Reduce intermediaries, lower overheads Eg. Direct cash transfer for agricultural assistance in Kenya. Tool: mPESA, FrontlineSMS, Salesforce Q: Role in disaster response?
  • 35. 3) Governance accountability/ social mobilisation -  Info about weak service delivery and tools to lobby (political demand). -  Eg: Uganda’s infant mortality project- 14% improvement in mortality rates -  Tools: FrontlineSMS, Ushahidi, Innovation Labs (?)
  • 36. One-Way+: India- I Paid a Bribe
  • 37. PNG: Stop the Stealing
  • 38. Group task:  Project Design- 20mins Info gathering, behavioural change, policy change 1)  Sri Lanka: Countering dengue fever spread 2) Myanmar: Communal violence 3) Philippines: Disaster prep, warning and response coordination
  • 39. Analytic & project questions 1. Framing project: what question/outcome are you trying to answer/achieve? 2. Theory of change/partners; Inside-Inside or Inside-Outside? 3. Use of tools and information flows; internal analysis (oneway) or public campaign/coordination (two-way). 4. Are you using the right technology for the right place at the right time? Use of ‘old’ media eg. radio and offline engagement (community consultations)? 5. Budget breakdown vs traditional approaches?
  • 40. Closing comments and questions Gerard McCarthy Director of Asia-Pacific Projects, TechChange Contact: gerard@techchange.org