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Toolbox #2
Implementation
Why do the toolbox?
These tools are based upon the rich experiences of people and organizations that have used
the Ushahidi instance. The following toolboxes are crucial to your success!



        Checklist
         TOOLBOX 1- SELF ASSESSMENT
          TOOLBOX 2- IMPLEMENTATION
        ✔
         TOOLBOX 3 - USING YOUR INFORMATION
Toolbox #2
                                    Implementation

This toolbox will help you implement your project using the Ushahidi/Crowdmap instance :
•  Review of your work from Toolbox #1
•  Choosing the platform that will work best for your project (Ushahidi or Crowdmap)
•  Understanding and planning roles and responsibilities
•  Think about information inflows and outflows
•  Plan a verification process that will link directly to action
•  Create a marketing plan
•  Build a feedback loop
•  Plan for a volunteer team
•  Plan and implement training for your members and partners
Before moving into toolbox 2, here is a review of your work from the assessment toolbox….
                                           The	
  database	
  will	
  auto-­‐generate	
  the	
  following:	
  
Project	
  Goal/Objec/ves/an/cipated	
  impact	
                           	
  
________________________________________________________________________________________________________________	
  
________________________________________________________________________________________________________________	
  
________________________________________________________________________________________________________________	
  
Reasons	
  for	
  mapping	
  
________________________________________________________________________________________________________________	
  
________________________________________________________________________________________________________________	
  
________________________________________________________________________________________________________________	
  
Partnerships	
  
________________________________________________________________________________________________________________	
  
________________________________________________________________________________________________________________	
  
________________________________________________________________________________________________________________	
  
Informa/on/Communica/on	
  
________________________________________________________________________________________________________________	
  
________________________________________________________________________________________________________________	
  
________________________________________________________________________________________________________________	
  
Marke/ng	
  Media	
  Plan	
  	
  
________________________________________________________________________________________________________________	
  
________________________________________________________________________________________________________________	
  
________________________________________________________________________________________________________________	
  
Technology	
  Assessment	
  	
  
_______________________________________________________________________________________________________________	
  
________________________________________________________________________________________________________________	
  
________________________________________________________________________________________________________________	
  


                                                                                                      I	
  would	
  like	
  
                                                                                                                               Let’s	
  move	
  
                                                                                                           to	
  make	
  
                                                                                                                                   on!	
  	
  
                                                                                                        changes…	
  	
  
Choosing the platform that will work best for your project

  	
  
  	
  
                                                                                                                                              	
  
  	
                                                                                                                                          	
  
  •  A	
  pla?orm	
  for	
  organizaCons	
  with	
  more	
  tech	
  experience.	
             •  Allows	
  you	
  to	
  set	
  up	
  your	
  own	
  deployment	
  of	
  the	
  Ushahidi	
  
  •  Needs	
  to	
  be	
  downloaded	
  to	
  your	
  own	
  server	
                            Pla?orm	
  without	
  having	
  to	
  install	
  it	
  on	
  your	
  own	
  web	
  server	
  
  •  A	
  good	
  fit	
  for	
  a	
  project	
  that	
  has	
  tech	
  experience	
  and	
     •  Does	
  not	
  require	
  installaCon	
  
       developer	
  support.	
                                                                •  Fastest	
  and	
  simplest	
  installaCon	
  of	
  the	
  Ushahidi	
  pla?orm.	
  
  •  Allows	
  for	
  customizaCon.	
  	
                                                     •  Built	
  to	
  handle	
  informaCon	
  coming	
  out	
  of	
  a	
  crisis.	
  
  •  You	
  can	
  own	
  the	
  data	
                                                       •  No	
  need	
  for	
  a	
  developer	
  
  	
                                                                                          •  Fewer	
  plug-­‐ins	
  
                                                                                              •  Open	
  data	
  /	
  unable	
  to	
  password	
  protect	
  
                                 Check	
  out	
  the	
  demo…..	
  
                                                                                                                                               	
  
                                                 	
                                                                          Learn	
  more	
  on	
  the	
  website	
  




  Which one will work best for you project?


TIPS: A technology developer (or tech savvy person) can install your Ushahidi instance and you or other team members can install
Crowdmap. There is a very comprehensive Ushahidi User guide, that will help take you every step of the way.
Understanding Roles/Responsibilities
                   TIPS:	
  Community	
  users	
  believe	
  that	
  defining	
  roles	
  and	
  responsibiliCes	
  early	
  in	
  a	
  Ushahidi	
  project	
  
                                                              is	
  very	
  important	
  to	
  it’s	
  success.	
  	
  
Planning roles and responsibilities for your project will depend on the size of your project.
Choose the option that best fits your project:

                               Planning	
  a	
  country-­‐wide	
  project,	
  one	
  that	
  involves	
  many	
  partners,	
  or	
      Crisis	
  Mapping	
  à	
  HaiC,	
  Libya	
  
    LARGE	
  	
                will	
  be	
  collecCng	
  large	
  amounts	
  of	
  informaCon	
                                        ElecCon	
  Monitoringà	
  Kenya/Uganda	
  




                               Planning	
  a	
  small	
  audience	
  outreach	
  program	
  to	
  collect	
  and	
  share	
  with	
     Unsung	
  Peace	
  Heroes/Building	
  Bridges	
  
    medium	
  	
               a	
  single,	
  specific	
  community	
                                                                   	
  	
  




       small	
                 Short-­‐term	
  deployment	
  with	
  one	
  to	
  three	
  volunteers.	
  Lower	
  targets	
            	
  I	
  Vote	
  Because	
  -­‐	
  hZp://ivotebecause.ca/	
  
                               for	
  volume	
  and	
  outreach.	
                                                                      	
  




                                                                                      Let’s	
  collaborate!	
  
                        	
  STOP	
  HERE	
  and	
  consider	
  having	
  a	
  workshop	
  with	
  your	
  partners	
  and	
  audience	
  to	
  agree	
  upon	
  
                                                                roles	
  and	
  responsibili@es	
  for	
  your	
  project!!!	
  
Understanding Roles/Responsibilities (large project example)
Project	
  Manager	
  (PM)	
                      Responsible	
  for	
  keeping	
  the	
  coordinators	
  up	
  to	
  date	
  on	
  the	
  project,	
  monitor	
  acCviCes,	
  and	
  
                                                  communicate	
  what	
  needs	
  to	
  be	
  done	
  for	
  the	
  project.	
  Will	
  organize	
  meeCngs,	
  dra_	
  agendas	
  and	
  
                                                  reports.	
  	
  	
  
Admin	
  Coordinator	
                            Has	
  direct	
  access	
  to	
  the	
  Ushahidi	
  pla?orm	
  and	
  is	
  responsible	
  for	
  overseeing	
  the	
  approval	
  of	
  reports.	
  
                                                  Selects	
  a	
  small	
  team	
  with	
  access	
  to	
  this	
  site.	
  Will	
  be	
  responsible	
  for	
  idenCfying	
  mistakes	
  in	
  reports.	
  	
  
Technology	
  Coordinator	
   some example 	
  roles from other deployments: managing	
  all	
  technical	
  problems.	
  For	
  example,	
  will	
  
                Here are             O_en	
  a technical	
  advisor	
  who	
  is	
  responsible	
  for	
  
                                     change	
  categories,	
  basemaps,	
  	
  &	
  sms	
  syncing	
  programs	
  Works	
  with	
  a	
  PHP	
  Developer	
  and/or	
  GIS	
  
                                     expert.	
  Not	
  all	
  projects	
  require	
  a	
  PHP	
  or	
  GIS	
  expert,	
  especially	
  if	
  you	
  are	
  using	
  Crowdmap.	
  	
  
                   1)  To the right examples- ->
Volunteer/Training	
  Coordinator	
               He/she	
  will	
  keep	
  track	
  of	
  the	
  volunteers	
  and	
  will	
  coordinate	
  the	
  division	
  of	
  volunteers	
  (ex,	
  mappers,	
  
                                                  monitors	
  and	
  admins).	
  Requires	
  three	
  different	
  tasks:	
  recruiCng,	
  training	
  and	
  coordinaCng.	
  	
  	
  
Media/Outreach	
  Coordinator	
                   Responsible	
  for	
  the	
  pla?orm	
  messaging	
  to	
  the	
  crowd/community	
  and	
  media	
  and	
  manages	
  
                                                  relaConships	
  with	
  journalists	
  and	
  general	
  media	
  in	
  general.	
  You	
  may	
  have	
  two	
  people	
  on	
  this	
  team	
  
                                                  one	
  for	
  the	
  community/crowd	
  and	
  another	
  for	
  the	
  media/journalists.	
  Works	
  closely	
  with	
  the	
  PM	
  on	
  
                                                  the	
  media/outreach	
  strategy.	
  
Emergency	
  Response	
  Coordinator	
            For	
  Crisis	
  related	
  Projects:	
  Responsible	
  with	
  a	
  team	
  to	
  constantly	
  monitor	
  and	
  process	
  reports	
  to	
  
                                                  idenCfy	
  emergencies	
  and	
  to	
  provide	
  informaCon	
  to	
  responders.	
  Communicates	
  closely	
  with	
  the	
  
                                                  project	
  manager	
  or	
  core	
  team.	
  	
  

                                                              This	
  is	
  not	
  a	
  complete	
  list!	
  
Consider	
  having	
  a	
  workshop	
  with	
  your	
  partners	
  and	
  audience	
  to	
  agree	
  upon	
  roles	
  and	
  responsibili@es	
  for	
  your	
  project!!!	
  

                                                                               Leadership                                       Roles in Election
    icon	
  	
              Example TOR’s
                                                                               Lessons Learned                                  Monitoring
                                                                                                                                                                                Roles in Crisis
Planning Roles and Responsibilities
Role	
  	
  (drop	
  down	
  box+	
  write	
  in)	
       Partners	
  (drop	
  down	
  box+	
  write	
  in)	
  	
     Responsibility	
  (write	
  in)	
  	
     Tasks	
  or	
  Specidic	
  act	
  	
  (write	
  in)-­‐	
  	
  	
  




                                                Community users from other deployments recommend a leadership team.
                                                             Who will be part of your leadership team?


                                icon	
  	
              Learn more…                       Job TOR’s                         Partner Agreements
                                                                                                                                (MOU, etc.)
                                                                                                                                                                       TOR
                                                                                                                                                                  job description
Planning Roles and Responsibilities
                               Crises and Emergencies



When	
  responding	
  to	
  a	
  crisis,	
  you	
  will	
  likely	
  need	
  to	
  plan,	
  recruit	
  
volunteers,	
  and	
  build	
  partnerships	
  at	
  the	
  same	
  @me.	
  	
  We	
  recommend	
  
the	
  following	
  resources:	
  
	
  
-­‐ 	
  The	
  StandbyTaskForce-­‐	
  hZp://blog.standbytaskforce.com/	
  	
  
-­‐ 	
  The	
  CrisisMappers	
  Network	
  www.crisismappers.net/	
  	
  	
  	
  
-­‐ 	
  The	
  Ushahidi	
  Manual	
  	
  
-­‐ 	
  wiki.ushahidi.com	
  
Planning Information & Communication Flows
One	
  of	
  the	
  most	
  appealing	
  reasons	
  to	
  use	
  Ushahidi/Crowdmap	
  is	
  the	
  potenCal	
  to	
  improve	
  
communicaCon	
  and	
  informaCon	
  flow	
  between	
  groups	
  &	
  to	
  improve	
  knowledge	
  among	
  communiCes	
  and	
  
to	
  help	
  people	
  make	
  decisions.	
  The	
  next	
  few	
  slides	
  will	
  help	
  you	
  create	
  the	
  informaCon	
  flows	
  using	
  
Ushahidi/Crowdmap,	
  but	
  first	
  think	
  about	
  how	
  you	
  will	
  analyze	
  and	
  feedback	
  informaCon:	
  
	
  
1)  How	
  will	
  you	
  analyze	
  your	
  informaCon?	
                                                                              Examples	
  



	
  
	
  
2)  How	
  will	
  you	
  feedback	
  informaCon?	
  	
  
Planning Information & Communication Flows
                            Examples of the parts and groups that will help make up your information system

                              The ‘crowd” or public community
                              People who will freely send in information from an open community who are unknown to the program . For
                              example; affected people during a crisis, citizens during an election. (need more examples here!)


                              A trusted or bounded community Individuals or Groups that are part of the community and
                              also part of known set of reporters to the platform. For example: NGO workers reporting to a UN system,
                              election monitors reporting into the system. Pre-identified trusted community members sending in human
                              rights information, and even known first responders during a disaster.



Partners	
  who	
             Other organizations/partners- Organization that are partners involved in the program. This
  will	
  send	
  &	
         can be the organization that represents a bounded community (ex. Election monitoring group, UN Cluster,
    receive	
                 consortium) They can also be organization that wish to received analyzed information as well. ( Media/
 informa@on	
                 Journalists)


Ushahidi	
  or	
              Ushahidi/Crowdmap Platform- This is where information from the group above will come into
Crowdmap	
                    and will also be the location where analyzed or processed information may come from. Within this platform
 Pla?orm	
                    there may be more people involved to process/analyze and present information back to the wider
                              community. Remember that on major part of the platform is internet and web-based!
Planning Information & Communication Flows
                              Determining information flows in the Usahahidi instance
          Feedback loops and return of information                         Incoming Information



    Partners	
  who	
  
                                                                                                        Other	
  groups	
  such	
  as	
  
       will	
  send	
  	
  
                                                                                                        interna@onal	
  media	
  
     informa@on	
  




                                                                                Ushahidi	
  Map/
                                                                                   Website	
  
                                              Ushahidi/Crowdmap	
                      categories	
  
                                                   Pla?orm	
                       	
  layers	
  
                                                                                   	
  reports	
  
                                                                                   	
  staCsCcs	
  
                                                                         	
  




   Your                                                                                                             EXAMPLES	
  
thoughts?
                                                                                                        UNDP/OCHA COLOMBIA
                                                                                                        HAITI CRISIS MAP
                                                                                                        LIBYA CRISIS MAP
Planning Information & Communication Flows
                      Create the information flow and system that will best fit your project




(is it possible to do a drag/drop function here? Where they would drag a group/partner into a circle? )

Drag your partners/group into the shapes- (auto-generated from assessment)

                                                           Add more partners….



Drag the arrows to show where the information will enter
Information / Communication
                       Here	
  is	
  a	
  recap	
  of	
  your	
  informaCon	
  communicaCon	
  strategy	
  from	
  the	
  assessment	
  toolbox	
  




                                                                                                                                   make	
             Let’s	
  move	
  
                                                                                                                                  changes	
  	
           on!	
  	
  




List the specific types of information that you will collect for your project:




How do you plan to collect information the information you wish to map on the Ushahidi platform?
      	
  	
  SMS	
                         	
  	
  Email	
                 	
  	
  Face	
  to	
  Face	
  
      	
  	
  Web	
                         	
  	
  Call	
  Center	
        	
  	
  Radio	
  
      	
  	
  TwiNer	
                      	
  	
  Voice	
  Message	
      	
  	
  Other________________	
  
      	
  	
  Smart	
  phone	
  apps	
      	
  	
  Facebook	
              	
  	
  Other________________	
  
Information & Categories
                  Before creating / choosing categories, first understand how you will use the information
  EXAMPLE: You are quickly setting up a crisis map. Your goal is to identify the location of refugee camps to share who/
  what/where maps and share information about hospitals/ and clinics at UN Cluster meetings so organizations can plan
  shelter and health services.

    1	
   The information for the UN meeting will be maps with refugee locations and functioning hospital locations

    2	
   Categories you can create are “Camp Locations” and “Hospitals (functioning)”

    3	
   Now think about how this information will feasibly be collected. a) crowd information b) NGO individuals
          reporting into the system.

                         3	
                                                                      2	
                                                                                                           1	
  
    Informa/on	
  	
                 How	
  will	
  it	
  be	
                            CATEGORY	
                                        Informa/on	
  	
                               How	
  will	
  it	
  be	
  
                                      collected?	
                                                                                                                                       communicated	
  out?	
  
                                 	
  (drop	
  down	
  or	
  write	
  in..)	
                                                                                                                	
  (drop	
  down	
  or	
  write	
  in..)	
  


XXX	
  camp	
                sms,	
  phone	
                                        Camp	
  LocaCons	
  
                                                                                                                            Refugee	
  camp	
  locaCons	
  in	
  X	
  region	
     UN	
  cluster	
  map,	
  SMS	
  alert,	
  	
  

                                                                                    Hospital	
  (funcConing)	
  
XXXX	
  hospital	
           sms,	
  phone	
                                                                                FuncConing	
  hospitals	
  in	
  Y	
  region	
         UN	
  Health	
  map,	
  Cluster	
  
                                                                                                                                                                                   meeCng	
  
                                                        How	
  will	
  this	
  
                                                       informa/on	
  be	
  	
                                  How	
  will	
  this	
  informa/on	
  
                                                        categorized?	
                                          be	
  communicated	
  out?	
  
Adding Information & Feedback Loops
                                             Add information types to the diagram that you just created




                                                  Schema@c	
  diagram	
  from	
  Slide	
  11	
  inserted	
  here.	
  	
  




(is it possible to do a drag/drop function here? Where they would drag a group/partner into a circle? )
Drag your information types next to the red and green arrows above (auto-generated from
assessment)

      Informa/on	
  IN	
  (drop	
  down)	
                     Informa/on	
  	
  OUT	
  (drop	
  down?)	
  	
  
                                                                           .
    Auto	
  inserted	
  from	
  slide	
  13	
                Auto	
  inserted	
  from	
  slide	
  13	
  
    As	
  above	
                                            As	
  above	
  
                                                                                                                               Have	
  you	
  
                                                                                                                            completed	
  the	
  
                                                                                                                            feedback	
  loop?	
  
                                                                                                                             More	
  /ps…..	
  
Action & Response
Verifying Information
        One of the challenges of using a crowdsourcing tool is verification. When information enters the Ushahidi/
                     Crowdmap platforms you or your team will need to verify and confirm reports.
Here are some ways that deployments have verified information:

• You have the information from multiple reliable sources
• You have two or more text messages from different phone numbers about the same incident.
• Someone on your team has spoken with the person on the ground to get more detailed information about the report.
• On of the providers of information is a partner or part of your “trusted network”

 What	
  will	
  be	
  the	
  rules	
  to	
  verify	
  a	
  report?	
  (enter	
  text	
  here)	
  	
  
 	
  
 	
  
 If	
  you	
  have	
  large	
  numbers	
  of	
  reports	
  coming	
  in	
  all	
  at	
  once,	
  how	
  will	
  you	
  prioriCze	
  which	
  ones	
  to	
  verify	
  quickly?	
  
 	
  
 	
  
 	
  
 How	
  will	
  you	
  train	
  your	
  teams	
  on	
  how	
  to	
  verify?	
  (enter	
  text	
  here)	
  
 	
  
 	
  
TIPS: If there is any doubt about a report, a good first step would be to mark the report as unverified, until you
have the opportunity to investigate further.

                                                      The Guide to                   What is a                    Twitter              Example
                                 icon	
  	
            verification              trusted network?               challenges            verifications
Choosing the Right Map
                When	
  using	
  Ushahidi	
  or	
  Crowdmap	
  your	
  verified	
  reports	
  will	
  be	
  placed	
  on	
  a	
  map.    	
  
                   You	
  will	
  need	
  to	
  choose	
  a	
  map	
  that	
  best	
  fits	
  the	
  needs	
  of	
  your	
  project.	
  

  Consideration #1: What is the scope or size of your project. Do you plan to collect
  information for an entire country, a city, or just a community?

  Consideration #2: Is there a map that exists of the areas that you are interested in?
  Some maps services may not have the area mapped. You should always check. If it
  does not exist? What are the next steps? What are your options?

  Ushahidi has 4 available providers, if you have a developer you can have them add another map to better fit your needs.
  The only customizable map is OpenStreetMap (OSM) Check out the following map providers here:

                                                                                                                                               I	
  can’t	
  find	
  a	
  
                                                                                                                                                map	
  for	
  my	
  
                                                                                                                                                  project	
  …..	
  	
  
                                                                                                                  Visual	
  Earth	
  



TIPS: How large is the area that you will place information on the map? (country, region, city, community)?
Messaging / Campaign
                                                                     How will people find out about your initiative?
     If your project involved receiving messages from the “crowd” or the open community, it is very important that you have a
     clear message and strategy about what type of information you would like people to send in, and for what purpose you
     will be using the information.
      Here	
  are	
  some	
  things	
  to	
  think	
  about:	
  	
  
      	
  
      HOW	
  DO	
  PEOPLE	
  ALREADY	
  BROADCAST	
  INFORMATION	
  TO	
  ONE	
  ANOTHER?	
  Think	
  about	
  the	
  ways	
  that	
  people	
  communicate	
  with	
  one	
  another	
  
      about	
  informaCon.	
  	
  If	
  the	
  community	
  that	
  you	
  want	
  to	
  send	
  in	
  message	
  watches	
  television,	
  reads	
  the	
  newspaper,	
  or	
  listen	
  to	
  the	
  radio,	
  this	
  may	
  be	
  a	
  
      very	
  effecCve	
  way	
  to	
  inform	
  people	
  of	
  your	
  project	
  and	
  	
  why	
  you	
  want	
  them	
  to	
  send	
  you	
  informaCon.	
  	
  
      	
  
      KEEP	
  IT	
  SIMPLE	
  Don’t	
  forget	
  about	
  face	
  to	
  face	
  communicaCons!	
  	
  Think	
  about	
  how	
  people	
  can	
  spread	
  the	
  word	
  in	
  local	
  meeCngs,	
  through	
  community	
  
      leaders,	
  and	
  other	
  basic	
  communicaCon	
  pathways.	
  	
  
      	
  
      TRUST	
  	
  If	
  you	
  are	
  asking	
  people	
  to	
  provide	
  sensiCve	
  informaCon	
  how	
  can	
  you	
  create	
  trust	
  so	
  that	
  they	
  will	
  feel	
  safe	
  and	
  comfortable	
  to	
  provide	
  
      informaCon?	
  Who	
  will	
  help	
  you	
  achieve	
  this?	
  (community	
  leaders,	
  etc)	
  and	
  how	
  long	
  will	
  it	
  take?	
  
      	
  
      TIMELINE	
  Think	
  carefully	
  about	
  the	
  Cme	
  it	
  will	
  take	
  to	
  launch	
  your	
  campaign.	
  	
  If	
  you	
  are	
  planning	
  on	
  using	
  different	
  media	
  plan	
  for	
  Cme	
  to	
  contact	
  radio	
  
      staCons,	
  money	
  for	
  prinCng	
  fliers,	
  and	
  more	
  Cme	
  to	
  build	
  relaConships	
  and	
  trust	
  with	
  community	
  leaders	
  who	
  may	
  promote	
  your	
  project.	
  	
  
      	
  
      SMS	
  USE	
  The	
  presence	
  of	
  mobile	
  networks	
  does	
  not	
  always	
  mean	
  that	
  people	
  will	
  easily	
  and	
  freely	
  SMS	
  text.	
  If	
  you	
  expect	
  most	
  of	
  your	
  informaCon	
  to	
  
      come	
  by	
  SMS	
  ,	
  invesCgate	
  whether	
  or	
  not	
  people	
  are	
  literate,	
  feel	
  comfortable	
  texCng,	
  etc.	
  	
  
      	
  
      COST	
  	
  Although	
  using	
  more	
  media	
  channels	
  increase	
  your	
  campaign,	
  it	
  will	
  likely	
  also	
  increase	
  the	
  cost	
  of	
  your	
  project.	
  	
  One	
  inexpensive	
  and	
  very	
  
      effecCve	
  	
  way	
  is	
  to	
  use	
  community	
  leaders	
  and	
  community	
  organizaCons	
  but	
  this	
  requires	
  Cme	
  and	
  trust-­‐	
  which	
  you	
  may	
  not	
  always	
  have	
  especially	
  
      during	
  an	
  emergency	
  or	
  crisis.	
  	
  
      	
  
      	
  
TIPS:	
  Many	
  users	
  believe	
  in	
  the	
  importance	
  of	
  advance	
  outreach	
  via	
  media	
  coverage,	
  adverCsing,	
  workshops	
  &	
  demonstraCons.	
  
The Message
                                               What will you actually say?
The specific words that you use in your campaign message will not only determine the type of messages you received,
but will also influence the expectations of the users or “crowd”. Here are some examples of successes and challenges.

                                      This	
  message	
  generated	
  
                                      thousand	
  of	
  messages,	
  but	
  
                                      one	
  of	
  the	
  challenges	
  was	
  
                                      the	
  large	
  number	
  of	
  needs.	
  
                                      In	
  addiCon	
  many	
  people	
  
                                      believed	
  that	
  if	
  they	
  texted	
       Needs	
  content	
  here	
  for	
  snowmageddon	
  
                                      in	
  their	
  need,	
  that	
  there	
  
                                      would	
  always	
  be	
  a	
  
                                      response.	
  	
  



                                                           Needs	
  	
  Accurate	
                    This	
  web	
  banner	
  was	
  one	
  of	
  
                                                             Content	
  here!	
                       many	
  message	
  that	
  
                                                                                                      Building	
  Bridges	
  use	
  to	
  
                                                                                                      have	
  people	
  map	
  peace	
  
                                                                                                      iniCaCves	
  around	
  the	
  
                                                                                                      world.	
  




                                                                                                                                      MORE	
  
                                                                                                                                    EXAMPLES	
  
Managing the Expectations of your Partners & Audience
                        When using the Ushahidi/Crowdmap platform, people often expect a response

   HERE	
  ARE	
  SOME	
  THINGS	
  TO	
  THINK	
  ABOUT	
  
   	
  
   • If	
  you	
  decide	
  not	
  to	
  respond,	
  then	
  it	
  is	
  extremely	
  important	
  that	
  you	
  make	
  this	
  clear	
  to	
  your	
  audience	
  to	
  ensure	
  that	
  there	
  are	
  no	
  
   expectaCons	
  around	
  the	
  project	
  or	
  that	
  there	
  is	
  no	
  informaCon	
  gathering	
  system	
  that	
  you	
  cannot	
  or	
  are	
  not	
  set	
  up	
  to	
  meet.	
  	
  

   • How	
  will	
  you	
  ensure	
  that	
  there	
  are	
  not	
  expectaCons	
  around	
  the	
  project	
  or	
  informaCon	
  gathering	
  system	
  that	
  you	
  cannot	
  or	
  are	
  not	
  set	
  up	
  
   to	
  meet?	
  

   • Do	
  you	
  have	
  a	
  communicaCon	
  plan	
  when	
  you	
  are	
  unable	
  to	
  fulfill	
  the	
  promise	
  of	
  response	
  that	
  you	
  messaged	
  out	
  in	
  the	
  past?	
  	
  

   • How	
  will	
  you	
  return	
  the	
  informaCon	
  to	
  the	
  community/local	
  district/those	
  who	
  provided	
  so	
  that	
  they	
  can	
  use	
  it	
  for	
  decision	
  making	
  or	
  
   program	
  intervenCon?	
  

   HERE	
  ARE	
  SOME	
  EXAMPES	
  OF	
  USER	
  EXPERIENCES	
  
   	
  
   (please	
  help	
  with	
  content	
  here!!!)	
  	
  




TIPS: There are different ways to manage expectations, like conducting local media campaigns, or sending automatic responses to
messages saying "thank you for message, now the message will be processed", and so on. (Anahi)
Messaging / Campaign
                                                        How will people find out about your initiative?
       How will people find out about your initiative? What communication pathways will you use?




      Write down some sample messages that you will you for your campaign




      How will you manage expectation from communities and the crowd?




TIPS:	
  If	
  you	
  have	
  Cme,	
  we	
  recommend	
  that	
  you	
  touch	
  base	
  with	
  your	
  partners	
  and	
  users	
  to	
  see	
  how	
  they	
  will	
  interpret	
  your	
  
message.	
  	
  
Volunteers / Data Handling Team
  The human resources needed to run the platform
Training




To be completed soon. Please add ideas here!
THANK YOU FOR COMPLETING TOOLBOX #2!

   Please save this file and add your name to the title, then return it to
               support@ushahidi.com or wiki.ushahidi.com
     You will receive a report from Toolbox #2 to use in your project.

            In your email please send comments on how you
                would like this tool improved or changed!

 Thank you for being a very important part of Ushahidi’s User community!
Appendix
Local	
  AssociaCons	
  
                                                                                                                                                                                                                                      Policy	
  
                                                                                                                                                                                                                                                             Public	
  Advocacy	
  
                                    Key	
  node(s)	
                                                                                                                                                                                                        RecommendaCons	
  
                                    -­‐ Trusted	
  by	
  community	
  
                                    -­‐ Trusted	
  by	
  the	
  system	
  
Community	
                         	
  
Individual(s)	
                                                                                                                                                                                                                  Individual	
  Agency	
  
                                                                                                        Pla?orm	
                                                                                                                Recommenda/ons	
  
                                                                                                         SIHCE	
  
                                                                                                         SIDCE	
  
                                                                                                                                                                                                                                                                Key	
  Components	
  
                                                                                                                                                                                                                                        CollecCve	
          -­‐ Fact	
  
                                                                                                 PlaYorm	
  Administrators	
                                                                                                             Report	
            -­‐ Request	
  
                                                                                                 -­‐ Informa@on	
  management	
                                                                                                                              -­‐ DocumentaCon	
  
                                                                                                 -­‐ Maintain	
  flow	
  of	
  informa@on	
  from	
  nodes	
  to	
                                                                                            -­‐ 	
  Proof	
  of	
  Support	
  
                                                                                                 commiNee	
  
                                                                                                 -­‐ 	
  technical	
  knowledge	
  to	
  maintain	
  plaWorm	
  
                                                                                                 infrastructure	
  

                                                                               Rapid	
  response	
  
                                                                                                                                                                      CommiZee	
  
                                                                                                                                                                      -­‐ validate/monitor/and	
  analyze	
  informaCon	
                                           Government	
  
                                                                                                                                                                      -­‐ 	
  local	
  organizaCons	
  rapidly	
  respond	
  	
  
                                                                                                                                                                                                                                                                    -­‐ Governor	
  
                                                                                                                                                                      -­‐ Coordinate	
  &	
  collecCvely	
  present	
  informaCon	
  to	
                           -­‐ Secretariats	
  
                                                                                                                                                                      government	
  
                                                                                                                                                                                                                                                                    -­‐ Advisors	
  
                                                                                                                                                                      -­‐ key	
  representaCve	
  of	
  organizaCons	
  
                                                                                                                                                                                                                                                                    	
  	
  
                                                                                                                                                                      -­‐ 	
  	
  

                                                                                                                                                                                                                                      Monitoring	
  



	
  	
  	
  Local	
  Responders-­‐	
  police,	
  redes	
  social	
                                                                                                                                                          Next	
  
	
  	
  	
  Agencies/Intl	
  Orgs-­‐	
  PDP,	
  defenseria,	
  NGO,	
  UN	
                                                                                                                                               Example	
  
                                                                                                                                                                                                                                                                 Return	
  
Departamento del Cesár
                            United Nations Development Programme Redes
                    United Nations Office for the Coordination of Humanitarian Affairs




               Next	
  
             Example	
  


Return	
  
Next	
  
Example	
  


Return	
  

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Ushahidi Toolbox - Implementation

  • 2. Why do the toolbox? These tools are based upon the rich experiences of people and organizations that have used the Ushahidi instance. The following toolboxes are crucial to your success! Checklist  TOOLBOX 1- SELF ASSESSMENT   TOOLBOX 2- IMPLEMENTATION ✔  TOOLBOX 3 - USING YOUR INFORMATION
  • 3. Toolbox #2 Implementation This toolbox will help you implement your project using the Ushahidi/Crowdmap instance : •  Review of your work from Toolbox #1 •  Choosing the platform that will work best for your project (Ushahidi or Crowdmap) •  Understanding and planning roles and responsibilities •  Think about information inflows and outflows •  Plan a verification process that will link directly to action •  Create a marketing plan •  Build a feedback loop •  Plan for a volunteer team •  Plan and implement training for your members and partners
  • 4. Before moving into toolbox 2, here is a review of your work from the assessment toolbox…. The  database  will  auto-­‐generate  the  following:   Project  Goal/Objec/ves/an/cipated  impact     ________________________________________________________________________________________________________________   ________________________________________________________________________________________________________________   ________________________________________________________________________________________________________________   Reasons  for  mapping   ________________________________________________________________________________________________________________   ________________________________________________________________________________________________________________   ________________________________________________________________________________________________________________   Partnerships   ________________________________________________________________________________________________________________   ________________________________________________________________________________________________________________   ________________________________________________________________________________________________________________   Informa/on/Communica/on   ________________________________________________________________________________________________________________   ________________________________________________________________________________________________________________   ________________________________________________________________________________________________________________   Marke/ng  Media  Plan     ________________________________________________________________________________________________________________   ________________________________________________________________________________________________________________   ________________________________________________________________________________________________________________   Technology  Assessment     _______________________________________________________________________________________________________________   ________________________________________________________________________________________________________________   ________________________________________________________________________________________________________________   I  would  like   Let’s  move   to  make   on!     changes…    
  • 5. Choosing the platform that will work best for your project           •  A  pla?orm  for  organizaCons  with  more  tech  experience.   •  Allows  you  to  set  up  your  own  deployment  of  the  Ushahidi   •  Needs  to  be  downloaded  to  your  own  server   Pla?orm  without  having  to  install  it  on  your  own  web  server   •  A  good  fit  for  a  project  that  has  tech  experience  and   •  Does  not  require  installaCon   developer  support.   •  Fastest  and  simplest  installaCon  of  the  Ushahidi  pla?orm.   •  Allows  for  customizaCon.     •  Built  to  handle  informaCon  coming  out  of  a  crisis.   •  You  can  own  the  data   •  No  need  for  a  developer     •  Fewer  plug-­‐ins   •  Open  data  /  unable  to  password  protect   Check  out  the  demo…..       Learn  more  on  the  website   Which one will work best for you project? TIPS: A technology developer (or tech savvy person) can install your Ushahidi instance and you or other team members can install Crowdmap. There is a very comprehensive Ushahidi User guide, that will help take you every step of the way.
  • 6. Understanding Roles/Responsibilities TIPS:  Community  users  believe  that  defining  roles  and  responsibiliCes  early  in  a  Ushahidi  project   is  very  important  to  it’s  success.     Planning roles and responsibilities for your project will depend on the size of your project. Choose the option that best fits your project: Planning  a  country-­‐wide  project,  one  that  involves  many  partners,  or   Crisis  Mapping  à  HaiC,  Libya   LARGE     will  be  collecCng  large  amounts  of  informaCon   ElecCon  Monitoringà  Kenya/Uganda   Planning  a  small  audience  outreach  program  to  collect  and  share  with   Unsung  Peace  Heroes/Building  Bridges   medium     a  single,  specific  community       small   Short-­‐term  deployment  with  one  to  three  volunteers.  Lower  targets    I  Vote  Because  -­‐  hZp://ivotebecause.ca/   for  volume  and  outreach.     Let’s  collaborate!    STOP  HERE  and  consider  having  a  workshop  with  your  partners  and  audience  to  agree  upon   roles  and  responsibili@es  for  your  project!!!  
  • 7. Understanding Roles/Responsibilities (large project example) Project  Manager  (PM)   Responsible  for  keeping  the  coordinators  up  to  date  on  the  project,  monitor  acCviCes,  and   communicate  what  needs  to  be  done  for  the  project.  Will  organize  meeCngs,  dra_  agendas  and   reports.       Admin  Coordinator   Has  direct  access  to  the  Ushahidi  pla?orm  and  is  responsible  for  overseeing  the  approval  of  reports.   Selects  a  small  team  with  access  to  this  site.  Will  be  responsible  for  idenCfying  mistakes  in  reports.     Technology  Coordinator   some example  roles from other deployments: managing  all  technical  problems.  For  example,  will   Here are O_en  a technical  advisor  who  is  responsible  for   change  categories,  basemaps,    &  sms  syncing  programs  Works  with  a  PHP  Developer  and/or  GIS   expert.  Not  all  projects  require  a  PHP  or  GIS  expert,  especially  if  you  are  using  Crowdmap.     1)  To the right examples- -> Volunteer/Training  Coordinator   He/she  will  keep  track  of  the  volunteers  and  will  coordinate  the  division  of  volunteers  (ex,  mappers,   monitors  and  admins).  Requires  three  different  tasks:  recruiCng,  training  and  coordinaCng.       Media/Outreach  Coordinator   Responsible  for  the  pla?orm  messaging  to  the  crowd/community  and  media  and  manages   relaConships  with  journalists  and  general  media  in  general.  You  may  have  two  people  on  this  team   one  for  the  community/crowd  and  another  for  the  media/journalists.  Works  closely  with  the  PM  on   the  media/outreach  strategy.   Emergency  Response  Coordinator   For  Crisis  related  Projects:  Responsible  with  a  team  to  constantly  monitor  and  process  reports  to   idenCfy  emergencies  and  to  provide  informaCon  to  responders.  Communicates  closely  with  the   project  manager  or  core  team.     This  is  not  a  complete  list!   Consider  having  a  workshop  with  your  partners  and  audience  to  agree  upon  roles  and  responsibili@es  for  your  project!!!   Leadership Roles in Election icon     Example TOR’s Lessons Learned Monitoring Roles in Crisis
  • 8. Planning Roles and Responsibilities Role    (drop  down  box+  write  in)   Partners  (drop  down  box+  write  in)     Responsibility  (write  in)     Tasks  or  Specidic  act    (write  in)-­‐       Community users from other deployments recommend a leadership team. Who will be part of your leadership team? icon     Learn more… Job TOR’s Partner Agreements (MOU, etc.) TOR job description
  • 9. Planning Roles and Responsibilities Crises and Emergencies When  responding  to  a  crisis,  you  will  likely  need  to  plan,  recruit   volunteers,  and  build  partnerships  at  the  same  @me.    We  recommend   the  following  resources:     -­‐   The  StandbyTaskForce-­‐  hZp://blog.standbytaskforce.com/     -­‐   The  CrisisMappers  Network  www.crisismappers.net/         -­‐   The  Ushahidi  Manual     -­‐   wiki.ushahidi.com  
  • 10. Planning Information & Communication Flows One  of  the  most  appealing  reasons  to  use  Ushahidi/Crowdmap  is  the  potenCal  to  improve   communicaCon  and  informaCon  flow  between  groups  &  to  improve  knowledge  among  communiCes  and   to  help  people  make  decisions.  The  next  few  slides  will  help  you  create  the  informaCon  flows  using   Ushahidi/Crowdmap,  but  first  think  about  how  you  will  analyze  and  feedback  informaCon:     1)  How  will  you  analyze  your  informaCon?   Examples       2)  How  will  you  feedback  informaCon?    
  • 11. Planning Information & Communication Flows Examples of the parts and groups that will help make up your information system The ‘crowd” or public community People who will freely send in information from an open community who are unknown to the program . For example; affected people during a crisis, citizens during an election. (need more examples here!) A trusted or bounded community Individuals or Groups that are part of the community and also part of known set of reporters to the platform. For example: NGO workers reporting to a UN system, election monitors reporting into the system. Pre-identified trusted community members sending in human rights information, and even known first responders during a disaster. Partners  who   Other organizations/partners- Organization that are partners involved in the program. This will  send  &   can be the organization that represents a bounded community (ex. Election monitoring group, UN Cluster, receive   consortium) They can also be organization that wish to received analyzed information as well. ( Media/ informa@on   Journalists) Ushahidi  or   Ushahidi/Crowdmap Platform- This is where information from the group above will come into Crowdmap   and will also be the location where analyzed or processed information may come from. Within this platform Pla?orm   there may be more people involved to process/analyze and present information back to the wider community. Remember that on major part of the platform is internet and web-based!
  • 12. Planning Information & Communication Flows Determining information flows in the Usahahidi instance Feedback loops and return of information Incoming Information Partners  who   Other  groups  such  as   will  send     interna@onal  media   informa@on   Ushahidi  Map/ Website   Ushahidi/Crowdmap   categories   Pla?orm    layers    reports    staCsCcs     Your EXAMPLES   thoughts? UNDP/OCHA COLOMBIA HAITI CRISIS MAP LIBYA CRISIS MAP
  • 13. Planning Information & Communication Flows Create the information flow and system that will best fit your project (is it possible to do a drag/drop function here? Where they would drag a group/partner into a circle? ) Drag your partners/group into the shapes- (auto-generated from assessment) Add more partners…. Drag the arrows to show where the information will enter
  • 14. Information / Communication Here  is  a  recap  of  your  informaCon  communicaCon  strategy  from  the  assessment  toolbox   make   Let’s  move   changes     on!     List the specific types of information that you will collect for your project: How do you plan to collect information the information you wish to map on the Ushahidi platform?      SMS        Email        Face  to  Face        Web        Call  Center        Radio        TwiNer        Voice  Message        Other________________        Smart  phone  apps        Facebook        Other________________  
  • 15. Information & Categories Before creating / choosing categories, first understand how you will use the information EXAMPLE: You are quickly setting up a crisis map. Your goal is to identify the location of refugee camps to share who/ what/where maps and share information about hospitals/ and clinics at UN Cluster meetings so organizations can plan shelter and health services. 1   The information for the UN meeting will be maps with refugee locations and functioning hospital locations 2   Categories you can create are “Camp Locations” and “Hospitals (functioning)” 3   Now think about how this information will feasibly be collected. a) crowd information b) NGO individuals reporting into the system. 3   2   1   Informa/on     How  will  it  be   CATEGORY   Informa/on     How  will  it  be   collected?   communicated  out?    (drop  down  or  write  in..)    (drop  down  or  write  in..)   XXX  camp   sms,  phone   Camp  LocaCons   Refugee  camp  locaCons  in  X  region   UN  cluster  map,  SMS  alert,     Hospital  (funcConing)   XXXX  hospital   sms,  phone   FuncConing  hospitals  in  Y  region   UN  Health  map,  Cluster   meeCng   How  will  this   informa/on  be     How  will  this  informa/on   categorized?   be  communicated  out?  
  • 16. Adding Information & Feedback Loops Add information types to the diagram that you just created Schema@c  diagram  from  Slide  11  inserted  here.     (is it possible to do a drag/drop function here? Where they would drag a group/partner into a circle? ) Drag your information types next to the red and green arrows above (auto-generated from assessment) Informa/on  IN  (drop  down)   Informa/on    OUT  (drop  down?)     . Auto  inserted  from  slide  13   Auto  inserted  from  slide  13   As  above   As  above   Have  you   completed  the   feedback  loop?   More  /ps…..  
  • 18. Verifying Information One of the challenges of using a crowdsourcing tool is verification. When information enters the Ushahidi/ Crowdmap platforms you or your team will need to verify and confirm reports. Here are some ways that deployments have verified information: • You have the information from multiple reliable sources • You have two or more text messages from different phone numbers about the same incident. • Someone on your team has spoken with the person on the ground to get more detailed information about the report. • On of the providers of information is a partner or part of your “trusted network” What  will  be  the  rules  to  verify  a  report?  (enter  text  here)         If  you  have  large  numbers  of  reports  coming  in  all  at  once,  how  will  you  prioriCze  which  ones  to  verify  quickly?         How  will  you  train  your  teams  on  how  to  verify?  (enter  text  here)       TIPS: If there is any doubt about a report, a good first step would be to mark the report as unverified, until you have the opportunity to investigate further. The Guide to What is a Twitter Example icon     verification trusted network? challenges verifications
  • 19. Choosing the Right Map When  using  Ushahidi  or  Crowdmap  your  verified  reports  will  be  placed  on  a  map.   You  will  need  to  choose  a  map  that  best  fits  the  needs  of  your  project.   Consideration #1: What is the scope or size of your project. Do you plan to collect information for an entire country, a city, or just a community? Consideration #2: Is there a map that exists of the areas that you are interested in? Some maps services may not have the area mapped. You should always check. If it does not exist? What are the next steps? What are your options? Ushahidi has 4 available providers, if you have a developer you can have them add another map to better fit your needs. The only customizable map is OpenStreetMap (OSM) Check out the following map providers here: I  can’t  find  a   map  for  my   project  …..     Visual  Earth   TIPS: How large is the area that you will place information on the map? (country, region, city, community)?
  • 20. Messaging / Campaign How will people find out about your initiative? If your project involved receiving messages from the “crowd” or the open community, it is very important that you have a clear message and strategy about what type of information you would like people to send in, and for what purpose you will be using the information. Here  are  some  things  to  think  about:       HOW  DO  PEOPLE  ALREADY  BROADCAST  INFORMATION  TO  ONE  ANOTHER?  Think  about  the  ways  that  people  communicate  with  one  another   about  informaCon.    If  the  community  that  you  want  to  send  in  message  watches  television,  reads  the  newspaper,  or  listen  to  the  radio,  this  may  be  a   very  effecCve  way  to  inform  people  of  your  project  and    why  you  want  them  to  send  you  informaCon.       KEEP  IT  SIMPLE  Don’t  forget  about  face  to  face  communicaCons!    Think  about  how  people  can  spread  the  word  in  local  meeCngs,  through  community   leaders,  and  other  basic  communicaCon  pathways.       TRUST    If  you  are  asking  people  to  provide  sensiCve  informaCon  how  can  you  create  trust  so  that  they  will  feel  safe  and  comfortable  to  provide   informaCon?  Who  will  help  you  achieve  this?  (community  leaders,  etc)  and  how  long  will  it  take?     TIMELINE  Think  carefully  about  the  Cme  it  will  take  to  launch  your  campaign.    If  you  are  planning  on  using  different  media  plan  for  Cme  to  contact  radio   staCons,  money  for  prinCng  fliers,  and  more  Cme  to  build  relaConships  and  trust  with  community  leaders  who  may  promote  your  project.       SMS  USE  The  presence  of  mobile  networks  does  not  always  mean  that  people  will  easily  and  freely  SMS  text.  If  you  expect  most  of  your  informaCon  to   come  by  SMS  ,  invesCgate  whether  or  not  people  are  literate,  feel  comfortable  texCng,  etc.       COST    Although  using  more  media  channels  increase  your  campaign,  it  will  likely  also  increase  the  cost  of  your  project.    One  inexpensive  and  very   effecCve    way  is  to  use  community  leaders  and  community  organizaCons  but  this  requires  Cme  and  trust-­‐  which  you  may  not  always  have  especially   during  an  emergency  or  crisis.         TIPS:  Many  users  believe  in  the  importance  of  advance  outreach  via  media  coverage,  adverCsing,  workshops  &  demonstraCons.  
  • 21. The Message What will you actually say? The specific words that you use in your campaign message will not only determine the type of messages you received, but will also influence the expectations of the users or “crowd”. Here are some examples of successes and challenges. This  message  generated   thousand  of  messages,  but   one  of  the  challenges  was   the  large  number  of  needs.   In  addiCon  many  people   believed  that  if  they  texted   Needs  content  here  for  snowmageddon   in  their  need,  that  there   would  always  be  a   response.     Needs    Accurate   This  web  banner  was  one  of   Content  here!   many  message  that   Building  Bridges  use  to   have  people  map  peace   iniCaCves  around  the   world.   MORE   EXAMPLES  
  • 22. Managing the Expectations of your Partners & Audience When using the Ushahidi/Crowdmap platform, people often expect a response HERE  ARE  SOME  THINGS  TO  THINK  ABOUT     • If  you  decide  not  to  respond,  then  it  is  extremely  important  that  you  make  this  clear  to  your  audience  to  ensure  that  there  are  no   expectaCons  around  the  project  or  that  there  is  no  informaCon  gathering  system  that  you  cannot  or  are  not  set  up  to  meet.     • How  will  you  ensure  that  there  are  not  expectaCons  around  the  project  or  informaCon  gathering  system  that  you  cannot  or  are  not  set  up   to  meet?   • Do  you  have  a  communicaCon  plan  when  you  are  unable  to  fulfill  the  promise  of  response  that  you  messaged  out  in  the  past?     • How  will  you  return  the  informaCon  to  the  community/local  district/those  who  provided  so  that  they  can  use  it  for  decision  making  or   program  intervenCon?   HERE  ARE  SOME  EXAMPES  OF  USER  EXPERIENCES     (please  help  with  content  here!!!)     TIPS: There are different ways to manage expectations, like conducting local media campaigns, or sending automatic responses to messages saying "thank you for message, now the message will be processed", and so on. (Anahi)
  • 23. Messaging / Campaign How will people find out about your initiative? How will people find out about your initiative? What communication pathways will you use? Write down some sample messages that you will you for your campaign How will you manage expectation from communities and the crowd? TIPS:  If  you  have  Cme,  we  recommend  that  you  touch  base  with  your  partners  and  users  to  see  how  they  will  interpret  your   message.    
  • 24. Volunteers / Data Handling Team The human resources needed to run the platform
  • 25. Training To be completed soon. Please add ideas here!
  • 26. THANK YOU FOR COMPLETING TOOLBOX #2! Please save this file and add your name to the title, then return it to support@ushahidi.com or wiki.ushahidi.com You will receive a report from Toolbox #2 to use in your project. In your email please send comments on how you would like this tool improved or changed! Thank you for being a very important part of Ushahidi’s User community!
  • 28. Local  AssociaCons   Policy   Public  Advocacy   Key  node(s)   RecommendaCons   -­‐ Trusted  by  community   -­‐ Trusted  by  the  system   Community     Individual(s)   Individual  Agency   Pla?orm   Recommenda/ons   SIHCE   SIDCE   Key  Components   CollecCve   -­‐ Fact   PlaYorm  Administrators   Report   -­‐ Request   -­‐ Informa@on  management   -­‐ DocumentaCon   -­‐ Maintain  flow  of  informa@on  from  nodes  to   -­‐   Proof  of  Support   commiNee   -­‐   technical  knowledge  to  maintain  plaWorm   infrastructure   Rapid  response   CommiZee   -­‐ validate/monitor/and  analyze  informaCon   Government   -­‐   local  organizaCons  rapidly  respond     -­‐ Governor   -­‐ Coordinate  &  collecCvely  present  informaCon  to   -­‐ Secretariats   government   -­‐ Advisors   -­‐ key  representaCve  of  organizaCons       -­‐      Monitoring        Local  Responders-­‐  police,  redes  social   Next        Agencies/Intl  Orgs-­‐  PDP,  defenseria,  NGO,  UN   Example   Return  
  • 29. Departamento del Cesár United Nations Development Programme Redes United Nations Office for the Coordination of Humanitarian Affairs Next   Example   Return