A successful application is one that serves the needs of the business. 100% successful applications. Beat the Chaos Report. www.geniusco.co 404-819-6460

1. PROGRESSIVE
GeniusCo
PREVENTIVE Application Management Services
100% Successful
Applications
PROACTIVE
GUARANTEED
REACTIVE

2. PROGRESSIVE Development
Applications must grow to accommodate the changing needs of the business. In some
cases this growth is a major modification and complete change to the application's core functionality.
More often than not, these modifications are consistent and progressive. GeniusCo’s Progressive support
addresses a client’s need to continuously modify their applications to adhere to changes in business
process and strategy.
As a process orientated company, GeniusCo assigns a local, on-site dedicated Portfolio Manager to every
client. This senior level professional will work within the client’s current company culture and environment
to structure an ongoing process for delivering timely modifications to the client's applications that meet
the requirements of the various end users and stakeholders of the organization.
GeniusCo’s development teams are made of only senior level developers who address all requirements
with the greatest level of product knowledge in development and User Interface design.
PREVENTIVE Maintanance
As the saying goes “an ounce of prevention is worth a pound of cure”. At GeniusCo our
method is to provide a pound of prevention to forgo a mountain of cures. Preventive maintenance is an
ongoing assessment and adjustment of the client’s application foundation to insure optimal performance.
Preventive maintenance of the client's application involves proper assessment of the client's application
hardware, network and supporting application requirements. The service also involves suggesting and
completing the necessary preparations to insure that the client's application will run at the optimal level of
efficiency. This assessment is documented and modifications to the client’s application core are carefully
completed to insure that there are no interruptions in the application's ability to operate in its intended
fashion.
PROACTIVE Monitoring
The most inconvenient time to find out that an application is having a problem is
when it fails to serve its purpose. GeniusCo maintains proactive monitoring and support from
GeniusCo’s Global Application Monitoring and Network Operations Centers (NOC). GeniusCo monitors the
stability of our client's applications, network and hardware. Upon identifying any failure, the client is
notified and the problem is resolved. In many cases you will not have known there was a failure.
REACTIVE Support
As with all human made products, software has a margin of error. However small or large
that margin may be, errorss are inevitable. On some occasions an error in the client’s application will be
uncovered by a user or employee. In the case of an error that is not recognized by GeniusCo’s Proactive
Monitoring, the user can notify their dedicated, on-site GeniusCo Portfolio Manager by phone, email or
through their dedicated customer IT services portal.
Once detected errors are diagnosed by GeniusCo’s quality assurance professionals and directed to the
proper personnel to resolve the problem quickly. Each error is properly documented and reviewed for
preventive maintenance to stop the error from occurring in the future . Measures are put in place to
proactively monitor these types of occurrences to be addressed at the first sign of the error’s
re-occurrence.
“A successful application is one that serves the needs of the business”
The GeniusCo Golden Rule

3. GLOBAL Monitoring and Fulfillment ONE of a Kind
Service Guarantee
If the IT Consultant you hire is
supposed to be a subject matter
expert, isn’t it just expected that
he should stand behind any
advice or promises he gives to
you?
“ GeniusCo that
guarantees
our engagements
will be on time
Over 750 IT Professionals and within budget
Operating in Over 60 Countries or we will pay for
Dedicated to Making IT Work for You! any portions that
extend pass
MANAGED Vendor Relationships budget or extend
pass the delivery
GeniusCo manages relationships with vendors that effect your date.
Applications’ stability and availability. As part of GeniusCo’s Application
Management Service GeniusCo conducts vendor selection, on-going
evaluation and reporting, rate negotiation, compliance, program metrics,
”
reporting and analytics. As a trusted, reliable and
accountable partner, GeniusCo
operates under high standards of
morality and ethics. It is our belief
SUPPORTED Enterprise Applications that when an expert is hired to
Enterprise Applicatons Custom Applications Open Source complete a task he should take
SAP .NET Magento Commerce full responsibility for the tasks
Oracle PHP DotnetNuke execution and outcome, within
PeopleSoft Java SugarCRM his realistic control and
JD Edwards AJAX Pentaho reasonable foresight.
Lawson FLEX Compiere
Baan Perl
In order to maintain this promise,
Microsoft Mobile Apps Databases
Other third party GUI Design Microsoft SQL GeniusCo only has two forms of
ERP | SCM | CRM | CMS HTML / CSS Oracle engagement, a primary service
Business Intellegence Zend Framework MySQL engagement and a continuous
Point of Sale Zope DB2 service engagement. Our Primary
Middleware SVG Flat Files service engagements have a fixed
BPMN RPG start date, end date and budget.
Our continuous engagements are
SUPPORTED Languages governed by a Service Level
Agreement. In any case, our
English Mandarin Greek Romanian standardized best practices are
Spanish Cantonese German Farsi to provide a consistent and
Russian Malay Dutch Albanian
dependable service to our clients.
French Vietnamese Arabic Swahili
Italian Thai Kazakh Hindi

4. “They are fabulous!
Geniusco was instrumental in providing information
critical for decision making in the Specialty and Heavy
Truck and Eq area. They are excellent communicators,
project managers, project scope documenters and do an
excellent job translating our needs. I regard them highly.”
Quote From
Karen Braddy,
General Manager of Specialty and Highline Sales
Manheim Auctions
World’s Largest Auctioneer
“We have made tremendous strides
JWHN has relied on Genius Consulting to help the
company understand how its iteratively built web
presence can and cannot function in a more on-demand
environment. The GeniusCo Portfolio Manager brings
sophisticated project management skills to the table
along with his seasoned understanding of development.
This rare combination of skills along side his integrity and
passion for this work make him a most valuable business
partner.”
Jack Wieland,
Executive VP of Sales and Marketing
John Wieland Homes
Southeast USA’s Largest Home Builder
www.gc-usa.com
sales@gc-usa.com
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