1. BroadWorks® Overview Applications NOC / IMS SIP
Application
Third Party
Application
Data Center
Server Servers
BroadWorks is a VoIP applications platform and allows service
Infrastructure
providers to offer revenue-generating enhanced voice
applications. BroadWorks application offerings include Hosted TDM Networks IMS Core Network VoIP Networks
PBX, IP Centrex, Business Trunking, Mobile PBX, and
Residential Broadband.
Mobile Fixed Cable
Access Network Network Network
BroadWorks is a standards-based, next-generation platform and
supports leading protocols such as SIP. Deployed at the
network core, BroadWorks provides features through multiple
IAD IAD Router
architectures, including Softswitch, Class 5, and IP Multimedia
KTS/ IP
Subsystem (IMS). Mobile Analog PBX Phones
Phones Phones
PC
BroadWorks delivers these features with unmatched Clients
interoperability, back office capabilities, redundancy, and Mobile Users Residential Users Business Users
w/PBX, IP PBX, KTS
Hosted Business
Users
scalability. BroadWorks is deployed in the most incumbent
networks worldwide, offering carriers the most innovative VoIP BroadWorks Overview
applications and a compelling return on investment.
BroadWorks Applications
PLATFORM BENEFITS BroadWorks applications provide a cohesive set of
Dominant IMS Application Server- BroadWorks has been communication features aimed at specific market needs.
selected as the IMS Application Server for leading wireless Applications include media-based features such as voice mail,
switching providers (e.g., Ericsson, Alcatel-Lucent, etc.) fax mail, auto attendant, and personal calling features like
representing the majority of worldwide ports deployed. selective call forwarding, N way conferencing, simultaneous
ring, and click-to-dial. From a single system, BroadWorks can
Single System for Unified Communications- BroadWorks support any single or combination of the following applications:
offers the widest range of features from a single network-
based system, including call control, private voice networking, Hosted PBX- A network-based telephony application that
unified messaging, conferencing, and call center services. provides IP dial tone, personal and group calling features, and
web-configurable service management equivalent to an IP
Open, Standards-Based Architecture- BroadWorks PBX.
operates entirely on open standards, including session
initiation protocol (SIP) for interoperability with the broadest • Offers greater deployment flexibility without the investment,
array of network, access, and back office equipment. maintenance, and overhead of a traditional PBX.
IP PBX Features through Hosted Solution- BroadWorks • Can be rolled out to specific sites, or across multiple sites to
delivers enterprise-wide, web-based features with carrier- replace and/or complement existing premise equipment.
grade reliability and scalability.
IP Centrex- Calling features (e.g., call forward, voice mail,
Reduced Operating Costs- BroadWorks enables users to instant conferencing, etc.) equivalent to typical Centrex offering,
self-manage services and administrators to perform moves, often provided with bundled access, Internet connectivity and
adds, and changes via an intuitive web interface. other data services.
Centralized Service Management with Global Reach- Mobile PBX- Enables providers to overlay enhanced PBX
BroadWorks enables centralized management of features such as screening, hunt groups, and extension dialing
nationwide/global voice services, offering uniform feature- for mobile handsets. Provides a integrated feature set for a
functionality to sites, regardless of location. user’s desk phone and mobile phone. Functions over existing
2G and wireless networks such as GSM and CDMA. Also
Operates on Standard Hardware- BroadWorks operates on functions through the IMS architecture.
NEBS-complaint, Sun/Solaris and IBM/Linux hardware.
Residential Broadband Voice- POTS replacement service
Multi-Tiered Administration- BroadWorks provides web- that provides basic and enhanced personal calling features
based service administration at 6 distinct levels. The flexible over broadband access. Meets regulatory requirements for
rd
service hierarchy allows reseller support for 3 party providers. primary and secondary line service.
Business Services for Wireless- BroadWorks enables Business Trunking- Provides connectivity and network
wireless carriers to offer differentiating overlay services to services for premises equipment such as a PBX, IP PBX, and
more effectively target business users. Key Telephone Systems. Enables service delivery over
Service Creation Environment- BroadWorks allows the integrated IP access networks. Also, enables providers to
rapid creation of services and functionality for vertical and overlay enhanced features such as Mobility, Hunt Groups, and
enterprise-specific applications. messaging for users behind premises equipment. Can serve
as the first step in an enterprise’s transition to fully hosted voice.
0607 1 of 2
©2007 BroadSoft®, Inc. Proprietary and Confidential; Do Not Copy, Duplicate, or Distribute www.broadsoft.com

2. PLATFORM COMPONENTS IMS ARCHITECTURE WEB APPLICATIONS
BroadWorks is a software-based platform with a standards- BroadWorks is currently deployed in the IMS (IP BroadWorks supports multiple web-based applications
based, modular architecture and uses common protocols and Multimedia Subsystem) architecture within several that enhance access to feature configuration and user
open interfaces. BroadWorks operates on standard, NEBS- incumbent carrier networks. productivity. The BroadWorks CommPilot web portal
compliant hardware with functionality distributed across the enables users to self-configure and manage group and
following: personal features in real-time, minimizing support
Application Network
Server Server
Media
required for moves, adds, and changes. CommPilot
• Application Server- Responsible for execution and
Server
HSS
can be deployed in multiple languages including Asian
management of enhanced personal and group services; 2-bit characters.
also includes optional web server.
• Media Server- Provides a host of media services with P - CSCF S - CSCF I - CSCF
CLIENT APPLICATIONS
extensive audio and video codecs support typically found
in multiple servers, including Unified Messaging, IVR, Auto BroadWorks offers a variety of enhanced clients which
Attendant, N Way Conferencing, & Lawful Intercept. leverage the capabilities of the BroadWorks platform:
BroadWorks
• Network Server- Provides translations and routing, media Deployed in an
• BroadWorks Communicator Family- Allows users to
resource selection, private dial plans, emergency and MGCF Session
IMS Architecture
convert their desktop into a fully functional multimedia
service center routing, and system ingress/egress points. BGCF Border
Controller phone.
• Conferencing Server- Provides n-way scheduled, • BroadWork Assistant Mobile- Business phone client
recurring, and meet-me conferencing with web-based IMS (shown above) enables carriers to deliver fixed providing access to user configuration and call control.
setup, web-presentation, recording, and manager control mobile convergence (FMC) and offers an environment
panel. for integrating multiple applications. These applications • BroadWork Assistant Toolbar- Thin client with drop-
down click-to-dial remote office functionality integrated
• Element Management System- Provides a single point of can complement and augment the array of voice, video,
with Internet Explorer and MS Outlook.
access and interconnection for system management and and media feature-functionality available from
troubleshooting. BroadWorks and are categorized as real-time and non • BroadWorks Receptionist- Allows receptionists to
real-time. Real-time applications include Presence, auto screen inbound calls for the enterprise.
• External Web Server- Provides secure portal access,
provisioning & call control proxy, and third party application
Instant Messaging, Contact Center and non real-time • BroadWorks Call Center Agent and Supervisor-
include Email, Directories, Search Engine, File Sharing Allows call center agents to perform call and ACD
support.
and many more. control directly from the desktop.
• Call Logging Call Detail Server- Stores call detail data
for enhanced call log services, and 3rd party applications.
BroadWorks offers a seamless transition to IMS. The • BroadWorks Deployment Studio- Facilitates service
same BroadWorks software base supports both provider’s deployment and management of BroadWorks
• Call Center Reporting Call Detail Server- Stores call standalone and IMS architectures and provides the desktop client software.
center queue, agent, and supervisor statistics and provides same rich set of call control and enhanced voice
real time and historical reports for Call Centers. features.
FEATURES Group Services PLATFORM
• Account Codes
Personal Services Operating Systems
• Authorization Codes
• Alternate Numbers • Auto Attendant & Video Auto Attendant • IBM/Linux
• Automatic Callback • Attendant Console • Sun/Solaris
• Automatic Call Hold • Business Trunking
• CommPilot Call Manager Reliability
• BLF for SIP Attendant Console Devices
o Dial, Answer, Release, Hold, Retrieve • Distributed fault-tolerant network redundancy
• Call Centers & Video Call Center
o Blind Transfer, Transfer with Consultation
• Call Intercept & Video Call Intercept • Primary, hot-standby Application Server configuration
o Three-Way Calling • Clustered, load-balanced Network Server
• Calling Group ID Delivery
o Calling Line ID Delivery & Blocking • N+1 redundant Media/Conferencing Server
• Calling Plans (Incoming, Outgoing)
o Phone Lists (Personal, Group & Call Log) • N+1 redundant External Web Server
o Outlook Integration • Configurable Extension Dialing
• Configurable Feature Codes • N+1 redundant Call Detail Server
• Call Forwarding • N+1 redundant Element Management System
o Always, Busy, No Answer, Selective, • Device Inventory
• Department Support • Email Server Redundancy
Remote Access, Ring Splash, Unreachable
• Call Hold, Call Notify, and Call Trace • Group Custom Ringback & Group Ringback w/Video Performance & Scalability
• Call Return & Last Number Redial • Hoteling • Highly scalable, distributed architecture
• Call Screening by Digit Pattern • Hunt Groups • Up to 10 million users and 40 million busy hour call
• Call Transfer/Call Transfer Recall • Instant Group Call attempts (BHCA) per system
• Call Waiting & Cancel Call Waiting per Call • Multiple Call Arrangement • Supports rolling, hitless upgrades
• Custom Ringback & Ringback w/Video • Series Completion • Supports G.729, G.726, H.263, and H.264 compression
• Distinctive & Priority Alert/Ringing • Simultaneous Ring (group)
• Directed Call Park, Directed Call Pickup • Instant Conferencing (n-way) System Management
• Diversion Inhibitor • Loudspeaker Paging • Accounting Management
• Do Not Disturb • LDAP Integration o Call Detail Records, Transaction Logs
• Enhanced Privacy on Hold • Music on Hold, & Video on Hold • Configuration Management
• Extension Dialing • Printable Group Directory o E.164 Number Support, Call Capacity Management,
• Command Line Interface
• Flash-Enabled Services & Star Codes Voice Portal
o Configuration Audit Trails Configurable Time Zones,
• IP Phone Support & Authentication Network Services Custom Web Content
• N Way Conferencing
• Voice VPN o External Provisioning Interface (CORBA), SSL, Portal
• Push-to-Talk (Intercom)
• Codec Based Routing Support, Reseller Support, Web Branding
• Remote Office •
• Far-End Hop-Off Fault Management
• Selective & Anonymous Call Rejection o Integration with 3rd party network management
• Lawful Intercept (e.g. CALEA, ETSI)
• Shared Call Appearance systems (Micromuse Netcool, HP OpenView)
• Least-Cost Routing
• Simultaneous Ring (personal) o Trouble-shooting tools, HW & OS MIB integration
• Service Center Routing
• Speed Dial 8 & 100 o Optional Element Management System for centralized
• Network URL Dialing
• User-Managed Privacy operations and support
• E911 Support
• Voice Portal Calling • Resource Management
• Equal Access Policy
• Web Portal Call Logs o Phone numbers, services, domains, & devices
• Subscriber and Physical Location Service
• SSL Security
Unified Messaging • Voice XML/ccXML
• Secure Authentication via third party carrier portal
• Voice, Fax, and Video Messaging Web Conferencing • Six layer administrative & provisioning hierarchy
• Retrieval Voice and Fax Messages from Voice Portal •
• Scheduled, Recurring, Meet-me Performance Management and Service Creation
• Voice and Fax Message to Email •
• Web-based Setup, Account Codes Configurable treatments
• Personal Greetings & Name Recording
• Monitor Add, Drop, Hold, Mute Participants Regulatory
• Immediate Voice Mail
• Conference Recording
• Voice Message Call Back • Carrier Selection: Equal Access, Dial Around
• Web-Presentation and Sharing of
• Phone, Email, SMS, & SMPP Message Waiting Indication • Emergency Calling (E911) & Service Center Routing
MS Files (e.g., Word, PowerPoint, Excel, etc.)
• Lawful Intercept: Event and Media Monitoring
• MS File Download
• Call Trace (Malicious, Subscriber, CDR search tools)
0607 2 of 2
©2007 BroadSoft®, Inc. Proprietary and Confidential; Do Not Copy, Duplicate, or Distribute www.broadsoft.com