Join the conversation! Subscribe at http://www.youtube.com/expressitvideos Alan Singer, an IT professional, discusses some of his key takeaways with service management from the ITIL round table and gourmet dinner at the culinary loft in New York City on February 24, 2010. Learn more about ITIL within CA http://www.ca.com/us/itil.aspx Come expressIT! http://www.youtube.com/expressitvideos