19. SO, WHAT EXACTLY DO WE FIND IN A TYPICAL QUALITY MANUAL? You might just find things like…
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Editor's Notes
Every organization would like to improve the way it operates, whether that means increasing market share, driving down costs, managing risk more effectively or improving customer satisfaction. A quality management system gives you the framework you need to monitor and improve performance in any area you choose. ISO 9001 is by far the world’s most established quality framework, currently being used by over ¾ million organizations in 161 countries, and sets the standard not only for quality management systems, but management systems in general.
Generic Standards: ISO 9001 is a generic standards. Generic means that the same standards can be applied: to any organization , large or small, whatever its product or service, in any sector of activity, and whether it is a business enterprise, a public administration, or a government department. no matter what the organization's scope of activity if it wants to establish a quality management system , ISO 9001 gives the essential features
Customer satisfaction – through delivery of products that consistently meet customer requirements. Reduced operating costs – through continual improvement of processes and resulting operational efficiencies. Improved stakeholder relationships – including staff, customers and suppliers. Legal compliance – by understanding how statutory and regulatory requirements impact on the organization and its your customers. Improved risk management – through greater consistency and traceability of products and services. Proven business credentials – through independent verification against recognized standards. Ability to win more business – particularly where procurement specifications require certification as a condition to supply.
Introduction: Who is the Company? What does it do? Policies and Objectives Why would anyone go to the trouble of assembling a Quality Manual anyway? Definitions: Maybe you already know exactly what ‘technotronic process management’ refers to, but in case you’re a little foggy… Quality System: How will we ensure that this company produces a quality product? Organization: Just use Organizational chart for this one… Authority and responsibilities The various departments of a company, such as Sales, Marketing, ID, VD, Production, Quality, HR & Finance, etc… and what the people there are supposed to be doing. Compliance Obviously, the company needs to stay in line with whatever governing body they’ve been certified by (ISO, etc…) Internal Review and Audit Things SEEM to be rolling along nicely, but how would we really know if there was a problem? By waiting for our customers to tell us? Documentation and Change Control Obviously, you can’t have people fiddling with important documents on a whim, but documents WILL need occasional updating, so… Purchasing You want to produce a high-quality product, so do you REALLY want to do business with “Jethros baRgun SupPliz” because they’re cheap as borscht, or a fully certified and accredited company? Inspection and Testing Your company may prefer to let its’ customers tell them that last shipment screwed up $150,000 worth of THEIR production, or… Training Who knows? Maybe the company can readily find people who already know how to operate Zweiger Loopertronic TJ1453-A1F’s, but in case no one has a clue…
Stage1: The assessor will: Confirm that the quality manual conforms to the requirements of ISO 9001. Confirm its implementation status. Confirm the scope of certification. Check legislative compliance. Produce a report that identifies any non-compliance or potential for non-compliance and agree a corrective action plan if required. Produce an assessment plan and confirm a date for the Stage 2 assessment visit Stage2: The assessor will: Undertake sample audits of the processes and activities defined in the scope of assessment. Document how the system complies with the standard. Report any non-compliances or potential for non-compliance. Produce a surveillance plan and confirm a date for the first surveillance visit.
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