Samsung planner and agenda

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Samsung planner and agenda

  1. 1. SPRINKLR: TRAINING PLAN Monday Tuesday Wednesday Thursday Friday Sat. Sun. 3/19 3/20 3/21 3/22 3/23 3/24 3/25 8-9 AM EST /12-1 PM 8-9AM EST / 12-1 PM 8-9PM EST/9-10AM 8-9AM EST/12-1PM 8-9 PM EST/9-10AM GST Basic training GST Admin Training KST Office Hours (Asia) GST Office Hours KST Basic Training (EMEA) (EMEA) (EMEA) (Asia) 8-9 PM EST/9-10AM 12 – 1 PM EST Basic 12-1:00PM EST Office KST Admin Training Training (Americas) Hours (America) (Asia) 3/26 3/27 3/28 3/29 3/30 3/31 4/1 2-3PM EST Basic 8-9PM / 9-10AM KST 9-10AM EST/ 1-2PM 8-9AM EST/12-1PM 12-1 PM EST Admin Training (Americas) Basic Training (Asia) GST Basic Training GST Office Hours training (Americas) 8-9 PM EST/9-10AM (EMEA) (EMEA)12-1:00PM EST KST Admin Training 8-9 PM EST/9-10AM Office Hours (America) (Asia) KST Office Hours (Asia) 4/2 4/3 4/4 4/5 4/6 4/7 4/8 1-2PM EST Advanced 10-11AM EST/ 2-3PM 10-11AM EST/ 2-3PM 8-9PM EST/9-10AM 8-9AM EST/12-1PM training (Americas) GST Admin Training GST Advanced Training KST Office Hours (Asia) GST Office Hours 8-9PM EST/9-10AM (EMEA) (EMEA) (EMEA)12-1:00PM EST KST Advanced Training 2-3 PM EST Admin Office Hours (America) (Asia) training (Americas) 4/9 4/10 4/11 4/12 4/13 4/14 4/15 9-10AM EST/ 1-2PM 12-1 Advanced Training 8-9PM EST/9-10AM 8-9AM EST/12-1PM GST Advanced Training (Americas) KST Office Hours (Asia) GST Office Hours (EMEA) 8-9PM EST/9-10AM (EMEA) 12-1:00PM EST KST Advanced training Office Hours (America) (Asia)3/13/2012 CONFIDENTIAL + NOT FOR DISTRIBUTION | © SPRINKLR, 2012 2
  2. 2. SPRINKLR: TRAINING AGENDAS Admin Training Basic Training Advanced Training I. Platform OverviewI. Platform Overview - How is the Sprinklr Platform- How is the Sprinklr Platform organized organized - Sprinklr Support channels- Sprinklr Support channels II. Posting with Sprinklr I. Queues & Workflows: VOC- Working with your Account - Posting to Facebook, Twitter, and Categorization and reporting Manager YouTube - Using Queues in the context of - Approval flows Samsung’s VOCII. Settings Overview - Scheduling a post and the - Assigning in-bound content- Adding Users and creating content calendar - VOC Reporting Approval flows - Bulk-uploading: overview- How do approval flows work - The Content Suggestion fearture II. Content Library feature- Adding Accounts and giving III. Monitoring and Listening III. Filters/Actions/Rules and Queues users access - Monitoring dashboards: how to - How do filters/Actions/Rules- Setting-up Auto-Import create a dashboard and organize Work a dashboard - Dealing with Spam form SprinklrIII. Client-level settings - Engaging and responding- White-Labeling - Assigning an in-coming message: IV. TBA (This section of the training will- Integration with web-analytics email, queues and workflows be dictated depending on the groups- Meta Data IV. Reporting Overview goals)- Queues - Reporting on out-going content:- Profile Lists Campaign and Tag reporting V. Q&A- Filters/Rules/Actions - Channel ReportingIV. Q&A - Reporting Dashboards V. Q&A3/13/2012 CONFIDENTIAL + NOT FOR DISTRIBUTION | © SPRINKLR, 2012 3

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