More Related Content Similar to Establishing Your Demand Funnel (20) Establishing Your Demand Funnel1. Establishing Your Demand Funnel:
-> Having a Process from Click to Close <-
David Lewis
Founder & CEO
DemandGen International,
Inc.
www.DemandGen.com
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
2. Webinar Agenda
Aligning sales and marketing into a unified
process
Defining your Demand Funnel
Integrating lead scoring and nurturing
Demand Funnel reporting to measure
pipeline velocity
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
3. Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
4. Demand Generation = Marketing + Sales
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
5. The Power of Factory Thinking
Transform from
disjointed activities to an
integrated marketing and sales process
that works as one demand generation
factory that is consistently and predictably
Manufacturing Demand
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
6. +25– Fit Criteria 1 Thank You
Wait 1
+25– Fit Criteria 2 Week
Microsite visit
+5 – Watched Demo
Wait 1
Week
+35 – Free Trial Signup
Customer story
90
Capture 4 Nurture Lead
Lead 3 Score Lead
2
1 Run Campaigns
Marketing CRM
Automation
5 One Integrated System
6 Funnel Reporting
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
7. What is a Demand Funnel?
• A systematic framework for aligning and grouping similar
prospective customers and marking their progress as they
gradually move through their buying process.
• It’s both a language and a process model for how leads move
from inquiry to customer.
• Defining its stages gives you the foundation for segmentation,
scoring, routing, nurturing, and reporting and creates that
common language between sales and marketing.
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
8. Integrated Sales & Marketing Funnel
Key Stages of the B2B Buying Process
Interest Learn Evaluate Justify Purchase
Sales Sales
Marketing
Suspect Inquiry Accepted & Qualified Customer
Qualified Opportunity
Working
Marketing Sales
captures Marketing Sales accepts
facilitates Sales closes
campaign scores and and further
buying opportunity
respondent nurtures qualifies
process
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
9. Funnel Taxonomy and Definitions
Primary
Funnel Stage Sample Definition
Owner
A respondent to a marketing campaign who does not yet
Inquiry Marketing
meet minimum qualification/behavior criteria.
An inquiry who meets the minimum fit criteria and has
Marketing Qualified Lead (MQL) Marketing
displayed enough interest to be handed off to sales.
A MQL that has been accepted by sales for further
Sales Accepted Lead (SAL) Sales
qualification to determine pipeline-readiness.
A SAL that has progressed to an opportunity and is now
Sales Qualified Lead (SQL) Sales
committed to pipeline
Closed Won Sales An opportunity that concluded as a closed won deal.
Model Based on Original SiriusDecisions Demand Waterfall
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
10. Sample Click to Close Process
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
11. Q: When leads don’t progress through
the buying cycle, what should sales do
with them?
A: Recycle
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
12. Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
13. Creating Sales Efficiency
LEAD SCORING
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
14. Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
15. Why Lead Scoring
Sales efficiency: Ranks each lead at
the top of the funnel to help
sales focus on the highest
priority leads.
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
16. 6 Steps for Lead Scoring Projects
1. Assemble taskforce to discuss characteristics of
sales-ready leads
2. Determine the key fit criteria that should be
captured prior to sales engagement
3. Establish weighted scores for the criteria and values
and for buyer interest levels
4. Review and finalize model with taskforce
5. Implementation and training with Sales
6. Hold regular taskforce meetings to audit results and
discuss changes
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
17. Two Dimensional Lead Scoring
Qualification Interest Lead
Level Level Rating
(fit) (buying behavior)
C
B B
A
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
18. Lead Scoring Qualification Criteria
What are the best 2-4
questions you can ask a
prospect to determine if
they should go “on a date”
with sales?
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
19. Case Study: Diabetes Management
1. What Type
of Diabetes? 2. Who
are
6. # of Injections/Day?
you?(Persona
)
3. Which
Insurance
Provider?
4.
Currently
5. Patients Treatment
Age? Method?
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
20. Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
21. Measuring Interest Level
Website Behavior
– Number of visits, depth of visit,
frequency of visits, areas of interest
Form Activity
– Number of forms, high interest forms
Email Responsiveness
Event Participation
– Registering for Events
– Attending Events
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
22. Scoring Matrix Marketing Qualified Lead (MQL)
Inquiry
High C B A
Qualification Level
Medium
D C B
Low E D C
Low Medium High
Interest Level
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
24. The Buying Cycle Conversation
LEAD NURTURING
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
25. What Is Lead Nurturing?
It’s the automated process of
engaging in a two-way dialogue with
prospects to provide and obtain the
information each party needs at key
stages of the buying cycle.
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
26. Nurturing through the Funnel
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
27. What Does Nurturing Through the
Funnel Really Mean?
• Segmented nurtures based on score and/or
status (ie. Inquiry, MQL, Recycle)
• Nurture tracks by persona
• Delivering the right content at the right time
– Have content relevant for each funnel stage
• Have a purpose: move leads through the funnel
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
28. Develop Content Assets
Content Map: A guide for what content works best & when
1. Industry white paper on trends
2. Solution overview
3. Online product demo
4. Customer testimonials/case studies
5. Pricing & product selectors
6. ROI calculators
7. Deployment and service guides
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
30. Demand Funnel Benchmarks*
Marketing Sales Sales
Inquiries Sales Closes
Qualified Leads Accepted Leads Qualified Leads
Average response (MQLs) (SALs) (SQLs) Opportunity that
to a campaign converts to
Percent of MQL that gets Lead that closed-won from
inquires that accepted by sales progresses to SQL
meet minimum opportunity in
criteria pipeline
2 to 5% 4% to 8% 45% to 75% 50% to 60% 20% to 30%
V1 V1%
V2 V2%
V3 V3%
*Cross-industry averages for b-to-b companies | SiriusDecisions
Source: SiriusDecisions
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
32. More Online Resources
www.demandgen.com/resources.html
• Helpful Online Guides
– Secrets of Successful Lead Scoring
– Lead Nurturing eBrief
• Lead Management Online Videos
– www.demandgen.com/demo (3 min video)
– http://www.demandgen.com/video-resources.html
• Book: Coming Soon
– Manufacturing Demand®
• Available November 2012 on Amazon, iTunes, etc.
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
33. Questions?
David Lewis
Founder & CEO
9000 Crow Canyon Road o: 925-678-2501
Suite 180 m. 925-980-6777
Danville, CA 94506 david@DemandGen.com
www.DemandGen.com twitter@demandgendave
Copyright © 2012 | DemandGen® International, Inc. David Lewis | Twitter: @demandgendave
Editor's Notes HR People & Skills: Having a team that has the aptitude and passion to master the systemsDemand Funnel: having a taxonomy, process, and integrated system for managing demandLead Scoring: computing how qualified and interested a lead is to improve sales efficiencyLead Nurturing: systematically communicating with leads to move them through the early stages of the buying cycleSales Alignment: providing the tools and visibility (within the CRM) to help sales be effective at managing and converting leads. Getting qualitative feedback on adoption and utilization of these tools from salesData Management: maintaining a clean, segmented, standardized database of prospects, leads, and customersReporting: establishing key performance indicators and reporting on them effectively