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Gianfranco cuzziol: eCRM and the Art and Science of Being Social

by on Mar 25, 2011

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Keynote presentation of GianFranco Cuzziol (@iamgfc) about eCRM at Fusion Marketing Experience event #fusionmex in Brussels on March 23, 2011.

Keynote presentation of GianFranco Cuzziol (@iamgfc) about eCRM at Fusion Marketing Experience event #fusionmex in Brussels on March 23, 2011.

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  • virtualassistantinc Virtual Assistant Inc. at Virtual Assistant Inc. When engaging in social media marketing it is important that a company should have a good CRM team to mange their reputation online and most especially to avoid 'reputational' crisis. In your opinion is it really necessary that a company should have a separate team to handle reputation related crisis in the in social media? 3 years ago
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Gianfranco cuzziol: eCRM and the Art and Science of Being Social Gianfranco cuzziol: eCRM and the Art and Science of Being Social Presentation Transcript