Managing the Multigenerational Workforce
•Download as PPTX, PDF•
2 likes•898 views
CompTIA’s Managing the Multigenerational Workforce study focuses on how generational issues are changing workforce dynamics.
Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Viewers also liked
Viewers also liked (20)
Similar to Managing the Multigenerational Workforce
Similar to Managing the Multigenerational Workforce (20)
More from CompTIA
More from CompTIA (20)
Recently uploaded
Recently uploaded (20)
Managing the Multigenerational Workforce
- 1. Managing The Multigenerational Workforce October 2015 Copyright (c) 2015 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org CompTIA’s Managing the Multigenerational Workforce study focuses on how generational issues are changing workforce dynamics. It is available free of charge with a simple registration at https://www.comptia.org/resources/managing-the-multigenerational-workforce
- 2. 15% 35% 52% 22% 21% 19% 48% 44% 26% 2002 2012 2022 Millennials Gen X Baby Boomers Workforce Composition Changing Fast Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals The BLS age brackets drive the following definition for the generational cohorts: • Baby Boomers: 1948-1967 • Gen X: 1968-1977 • Millennials: 1978-2002
- 3. Company Technology Status Increasingly Important 34% 40% 25% Degree to Which Company Technology Usage Affects Employment Decision 21% 40% 39% 14% 37% 50% Significant Factor Somewhat of a Factor Neutral/Not a Factor Millennials Gen X Baby Boomers Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals
- 4. Employees View Themselves as Tech Savvy 4% 26% 59% 11% 1% 21% 34% 37% 7% 1% 30% 40% 28% 2% 0% Cutting edge Upper tier In the middle Lower tier Near bottom Baby Boomers Gen X Millennials Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals
- 5. 40% 62% 67% 55% 70% 82% 28% 61% 59% 53% 72% 75% 18% 43% 43% 63% 75% 81% Tablet Laptop Smartphone Landline telephone Printer Desktop computer Baby Boomers Gen X Millennials Wide Distribution of Devices in the Workplace Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals
- 6. Internet Access is Critical for Most Workers 11% 19% 50% 19% 8% 23% 50% 19% 5% 13% 55% 27% Little/no inconvenience Moderate inconvenience Significant inconvenience Crippling Millennials Gen X Baby Boomers Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals Effect on Work if Internet Access was Lost
- 7. Email Still Dominates the Communications Landscape Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals Microsoft Outlook 72% Gmail 41% Skype 30% Lync 22% Chatter 7% Yammer 6% Jive 5% Slack 4%
- 8. IT Support Needs Expected to Increase 9% 58% 33% 7% 49% 44% 8% 34% 58% Decreasing No change Increasing Millennials Gen X Baby Boomers Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals
- 9. Preferences for Improving IT Support 14% 18% 33% 18% 34% 39% 48% 11% 25% 31% 27% 31% 42% 53% 8% 20% 28% 30% 36% 45% 49% More acceptance of responsibility More options for getting IT support Better explanation for root cause and resolution Better customer service / professionalism Better communication More proactive maintenance Faster support/ resolution of IT issues Millennials Gen X Baby Boomers Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals
- 10. IT Support Does a Good Job, but there is Room for Improvement 25% 45% 29% Mostly Satisfied At least somewhat dissatisfied Very Satisfied Worker Satisfaction with IT Support Worker Preferences for Improving IT Support 50% Faster resolution of the issue 42% More proactive maintenance 33% Better communication 31% Better explanation of issue causes 25% Better customer service 21% More options for getting IT support Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals
- 11. Training/Professional Development in the Past Year 29% 19% 24% 28% Mandatory Training Voluntary Training Both Voluntary and Mandatory No Training Undertaken Types of Training Undertaken 18% 18% 28% 32% 33% 35% 40% 57% Social media use Sales/business development Sexual harrassment Team building/communication Legal/complicance related Security related Technology related Specific to profession Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals
- 12. Training/Professional Development Methodologies Level of Professional Development Desired in the next year Learning Methodologies Used in the Past 12 Months 15% 41% 40% 4% Significantly More Moderately More Stay the Same Less 40% Self-study (training/review guides) 39% Informal training by peers/managers 34% E-learning (instructor-led and self-paced) 34% Live/pre-recorded webcasts/webinars 33% Instructor-led classroom sessions on-site 24% Instructor-led classroom sessions off-site 10% Other type of training/prof. dev. Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals
- 13. Preferences for Training Improvements 4% 6% 13% 17% 23% 33% 28% 39% 14% 17% 18% 22% 33% 34% 30% 45% 24% 21% 26% 22% 26% 37% 33% 35% More simulations or gaming elements More social elements More mobility elements, such as app-based training More autonomy for staff to design their own training plan More e-learning More cross-training with employees from other areas More follow-up after training to ensure it aligns with goals More time set aside for training Millennials Gen X Baby Boomers Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals
- 14. Younger Workers Place Greater Value on Certifications 24% 33% 43% 10% 29% 61% 8% 21% 70% Not Valuable Neutral Valuable Millennials Gen X Baby Boomers Source: CompTIA’s Managing the Multigenerational Workforce study | Base: 700 U.S. business professionals