Nerius Jasinavičius, CEO, TOC Sprendimai
(Lithuania) @ TOCICO International Public Sector Effectiveness Conference 2013 Vilnius
- You can't improve what you can't measure.
- Features of measurements of non-for-profit organisations.
- Types of measurements.
- How to evaluate performance of an institution as a complex system?
- How to evaluate performance of subdivisions?
- Measurements of service delivery process.
More information - http://pse.lt
5. - an act, process, or methodology of
making something (as a
design, system, or decision) as fully
perfect, functional, or effective as
possible;
- specifically : the mathematical
procedures (as finding the maximum
of a function) involved in this
http://www.merriam-webster.com
www.TOC.lt
6. •
•
•
•
•
What is perfect system ?
What is effectiveness ?
What is maximum of a function ?
How to measure optimization ?
Is the perfect system possible ?
www.TOC.lt
7. • Improvement is our ultimate goal
• You can't manage what you can't
measure
• You can’t improve what you can’t
manage
• People behave as they are
measured
www.TOC.lt
14. We are not alone
The idea of impact of right measurements
has some supporters among ordinary
people
see www.billsletter.com
15. • Jobs created
– Public sector
– Private sector
• Added value created per workplace
• Competiveness of the country
– Export
– Direct foreign investments
www.TOC.lt
17. Nerius Jasinavičius
Consultant for unique clients
7 years of management experience
in different areas: distribution,
finance, production, IT
9 years of experience in consulting
unique clients in process
improvement
Certified TOC practitioner
Certified management consultant
www.TOC.lt
