YOU ARE CONDUCTING A 4-H CLUB MEETING FOR AGROUP OF CHILDREN THAT INCLUDES SEVERAL NATIVEAMERICANS. YOU TELL EVERYONE TO LISTEN BUT ONEMEMBER WILL NOT LOOK UP AT YOU. YOU DON‟T THINKHE IS PAYING ATTENTION. IS HE? WHY OR WHY NOT?Native Americans and some Asian and Latin American groups show theirrespect for an older person or someone in a position of authority by notmaking direct eye contact with them.
DRIVING IN TEXAS, YOU PASS A GROUP OFYOUNG PEOPLE WHO RAISE THEIR ARMS ANDAIM “HORNS,” THEIR FIST WITH POINTERFINGER AND PINKIE FINGER, RAISED AT YOU.WHAT ARE THEY TRYING TO TELL YOU?They are Texas Longhorns fans.
WHEN PRESENTING TO A JAPANESEAUDIENCE, EXPECT SEVERAL INTERRUPTIONSBECAUSE THEY WILL WANT TO DISCUSS ALLTHE DETAILS.TRUEFALSEFalse. Unlike American presentations, which may serve to stimulatediscussions, their primary role in Japan is to communicate information.Japanese audiences rarely interrupt a speaker, and Japanese presentersusually prefer not to be interrupted, so it’s best to leave questions to the endof the presentation.
WHEN AN ARAB BRINGS THE TIPS OF ALLFINGERS AND THUMB TOGETHER AND BOBSTHE HAND UP AND DOWN, THIS MEANS…A. CALM DOWNB. HURRY UPC. GET LOSTD. NONE OF THE ABOVEA
NEGOTIATIONS IN CHINA ARE BESTCONDUCTED ON A ONE-ON-ONE BASIS, SINCEPEOPLE GENERALLY PREFER GETTING TOKNOW YOU WELL.TRUEFALSEFalse. The Chinese prefer to conduct negotiations in teams where eachperson has a clearly defined role. It is advisable to assemble a negotiationsteam on your side, too. Your Chinese negotiations partners will strive to getto know each member of your team.
THE TWO RICHEST PEOPLE IN THE U.S. OWNMORE PERSONAL ASSETS THAN:A. THE 10 POOREST COUNTRIES COMBINEDB. THE 25 POOREST COUNTRIES COMBINEDC. THE 40 POOREST COUNTRIES COMBINEDD. THE 60 POOREST COUNTRIES COMBINEDD
IN ITALY, WHEN ONE MAN GESTURES TOANOTHER WITH A “HORNS” SIGN, A FIST WITHPOINTER AND PINKIE FINGERS RAISED, WHYDOES IT MAKE THE SECOND MAN ANGRY?He is being told his spouse is cheating on him. This is also true in Romania.
YOU ARE INVITED TO DINNER AT A CO-WORKER‟S HOME. YOU CUT A DOZEN CALLALILIES FROM YOUR GARDEN TO TAKE ALONG ASA GIFT. HOW WILL YOUR HOSTESS RESPOND IFSHE IS BRITISH, AND WHY?Calla lilies are reserved for funerals in England. Your hostess may feel youdo not wish her well by bringing funeral flowers to her. The same is true forNorwegians.
IN BELARUS, WHEN SOMEONE POKES THEIRTHUMB BETWEEN THEIR FOREFINGER ANDMIDDLE FINGER IT MEANS…A. YOU HAVE BEEN BEATEN (IN NEGOTIATIONS)B. YOU WILL GET NOTHINGC. GO AWAYB
DURING A BREAK FOR A MEETING BETWEEN YOU ANDA GROUP OF SAUDIS, YOU WALK INTO THE MEN‟SROOM TO FIND A FEW OF THEM WASHING THEIR FEETIN THE SINK. YOU THINK:A. THEY MUST HAVE HAD SMELLY FEETB. THEY ARE SIMPLY FRESHENING THEMSELVES UPC. THEY ARE PREPARING TO READ THEIR PRAYERSC
WHILE GUIDING VISITING FOREIGN EXCHANGESTUDENTS THROUGH THE AIRPORT ON YOURARRIVAL IN JAPAN YOU TRY OUT THE JAPANESEYOU HAVE PRACTICED, ASKING AN ATTENDANTWHERE THE BATHROOMS ARE. HE DOESN‟TLOOK AT YOUR FACE, BUT PUTS OUT HISHAND, PALM OPEN. SHOULD YOU PUT A TIP INHIS HAND?No. He is pointing the way, not asking for a tip. Pointing with a single fingerIs considered disrespectful in Japan. He does not make eye contactbecause Japanese do not consider direct eye contact to be respectful.
WHILE IN SOUTH KOREA, YOU PRESENT A GIFT TO ANEW CLIENT TO THANK HIM FOR HIS HOSPITALITYAND TO CEMENT YOUR BUSINESS RELATIONSHIP.HE/SHE REFUSED TO ACCEPT THE GIFT. YOU SHOULD:A. APOLOGIZE FOR OFFENDING HIM/HERB. INSIST HE/SHE TAKES IT UNTIL IT IS ACCEPTEDC. OFFER IT TO SOMEONE ELSE FROM HIS/HERCOMPANYB
SPANISH NEGOTIATORS RARELYCOMPROMISE, SO A TIT-FOR-TAT STRATEGY OFOFFERING SOME CONCESSIONS ANDEXPECTING RECIPROCITY WILL NOT WORKWELL.TRUEFALSEFalse. Like most people in Mediterranean Europe, Spaniards negotiateintensely but with a win-win attitude. Like in the U.S., they are prepared togive up something in order to gain something else.
THERE ARE 3 OF YOU INTERVIEWING AN AFGHANI MANFOR A POSITION IN YOUR COMPANY. OF THEINTERVIEWERS, 2 OF YOU ARE WOMEN. THEINTERVIEWEE ONLY GIVES EYE CONTACT TO THE MANAND NEVER TO THE WOMEN. THIS IS BECAUSE:A. HE IS NERVOUS AROUND WOMENB. HE IS SHOWING RESPECTC. HE SEES WOMEN AS 2ND-CLASS CITIZENSB
FORMER PRESIDENT CLINTON PUNCTUATEDHIS WORDS IN A SPEECH TO AN AUDIENCE INCENTRAL AMERICA BY PUNCHING HIS FIST INTHE AIR. SHOWING BETWEEN HIS FINGERSWAS THE TIP OF HIS THUMB. HIS SPEECHMEANT TO BE SUPPORTIVE ANDENCOURAGING, STIRRED GREAT ANGER IN HISAUDIENCE. WHYThe gesture is very insulting in Central America, most often used by oneman to another to question their masculinity.
GIVE TWO MEANINGS OR USES OF RAISINGYOUR POINTER AND MIDDLE FINGERS.• From the 1970’s: Peace, or opposition to war.• World War II, Winston Churchill became famous for his “Victory” gesture.• Richard Nixon departing his presidency: his signature gesture to stir the crowd that started with his victory in the presidential election.• Basketball referee: indicating a goal worth two points.• Rabbit ears: A joke for youth today, a gesture of disrespect, most often seen in photos.
TO INDICATE SOMEONE IS STINGY, THE DUTCHWOULD…A. SLAP THEIR ELBOWB. GUIDE THE FOREFINGER DOWN THE NOSEC. MAKE A FISTB
IN BRAZIL, PURPLE IS THE COLOR OF:A. DEATH.B. WEDDINGS.C. BABY DAUGHTERSA. Death. Purple flowers are reserved for funerals
THE „OK‟ GESTURE MEANS WHAT IN JAPAN?A. SLOW DOWNB. MONEYB
ACCORDING TO A BUSINESS WEEK STUDY OF 3,664BUSINESS SCHOOL GRADUATES, HOW MUCH MORE, ONAVG., DOES A MAN W AN MBA FROM ONE OF THE TOP20 BUSINESS SCHOOLS IN THE U.S. MAKE DURING THE1ST YR. AFTER GRADUATION THAN A WOMAN IN THESAME SITUATION?A. ABOUT $1,500 MOREB. ABOUT #3,000 MOREC. ABOUT $6,500 MORED. ABOUT $10,000 MOREC
A POTENTIAL MEXICAN CLIENT ARRIVES 45 MINUTESLATE FOR A BUSINESS MEETING. HE/SHE:A. HAS ARRIVED LATE ON PURPOSE TO SHOW THATTHEY ARE THE PARTY IN THE DRIVING SEATB. HAS SIMPLY ARRIVED LATE AS PUNCTUALITY ISTAKEN LIGHTLY IN MEXICOC. HAS ARRIVED LATE TO LET YOU ENJOY YOURSURROUNDINGS BEFORE DISCUSSING BUSINESS B
AS THE FRENCH ARE PROUD OF THEIRLIFESTYLES, DON‟T BE SURPRISED IF SOMEONEQUICKLY INVITED YOU TO HIS OR HER HOME.THEY LOVE „SHOWING OFF‟ A LITTLE.TRUEFALSEFalse. While the French indeed show a substantial amount of pride in theirway of life, people will rarely invited anyone but their closest friends to theprivacy of their homes. Consider it a strong show of respect and sympathy ifyou receive such an invitation.
WHICH OF THESE THINGS IS NOT TRUE ABOUT BRAZIL:A. IT HAS THE LARGEST POPULATION OF JAPANESERESIDENTS OUTSIDE OF JAPAN.B. IT IS HOME TO MORE LEBANESE THAT LEBANON.C. IT IS HOME TO MORE ITALIANS THAN VENICE, ITALY.D. IT IS HOME TO MORE INDIANS, FROM THE COUNTRYOF INDIA, THAN ENGLAND.D
WHEN A POLE FLICKS THEIR FINGER AGAINSTTHE NECK IT MEANS…A. YOU‟RE DEADB. JOIN ME FOR A DRINKC. DON‟T TEST MY PATIENCEB
HAS THE CONGRESS OF THE UNITED STATES OFAMERICA DESIGNATED AN OFFICIAL LANGUAGEFOR THIS COUNTRY? IF SO, WHAT IS IT?There is no designated language
WHAT PERCENTAGE OF THE WORLDPOPULATION REGULARLY ACCESSES THEINTERNET?A. 2%B. 15%C. 29%D. 52%A
IN HONDURAS, A FINGER PLACED BELOW THEEYE MEANS…A. I‟M WATCHING YOUB. I DISAGREEC. BE CAREFULC
IN CHINA, IF YOU WOULD LIKE MORE TEA, HOWDO YOU INDICATE THIS TO THE WAITER?Turn your teacup upside down.
YOU ARE MAKING A PROPOSAL TO A GROUP OFJAPANESE EXECUTIVES WHEN YOU NOTICE A FEW OFTHEM SAT WITH THEIR ARMS FOLDED AND EYESCLOSED. THEY ARE:A. LISTENING INTENTLYB. TIRED AND CATCHING UP ON SOME SLEEPC. PRETENDING TO BE ASLEEP TO SHOW YOU THATTHEY THINK YOUR PRESENTATION IS POORA
IN GERMANY, EVEN IF A BOSS IS WRONG ONAN ISSUE, PEOPLE WILL HESITATE TO SPEAKUP, BECAUSE GERMANS TEND TO BE OBEDIENT.TRUEFALSEFalse. Most Germans strongly value order and structure, but they are alsofairly individualistic and egalitarian. In Germany, a boss authority lies in hisor her role, not in the person, so while employees will normally showrespect, they may still let the boss know where he/she is off.
IN JAMAICA, WHEN A STUDENT IN ACLASSROOM SNAPS THEIR FINGERS, WHATARE THEY TELLING THE TEACHER?They know the answer.
THE U.S. MILITARY BUDGET IS BY FAR THEHIGHEST OF ANY COUNTRY IN THE WORLD. BY2003, THE U.S. MILITARY BUDGET WASROUGHLY EQUAL TO THAT OF:A. THE NEXT 5 COUNTRIES COMBINEDB. THE NEXT 10 COUNTRIES COMBINEDC. THE NEXT 15 COUNTRIES COMBINEDD. THE NEXT 20 COUNTRIES COMBINEDD
THE CO$T OF MISCOMMUNICATIONHidden Costs Time lost due to inefficiency and needless repetitions of a task (re-work) Missed Opportunity Time and energy to repair ineffective comm. Deadlines that slip Lost or damaged customer relationships due to unmet expectations Loss of productivity and employee retention due to emotional distress and ineffective reactions, such as gossip, complaining and backbiting Waste of resources due to treating technical problem as though it were a communication misunderstanding and vice versa www. Contact-zone.com
EXAMPLEImagine just one misunderstanding that is minor, but significant. Assume forexample, that a team deliverable was vague and led to misunderstanding about theStandard required for successful completion. Assume further, that the average payis $80,000 for 50 weeks/year and 40 hours/week. This values an individual’s timeat $40/hour.So…
EXAMPLE CONT.If the misunderstanding is small and is caught and resolved quickly, we mightassume the following:• 8 people meet for an hour to discuss and resolve the issue. 8 x $40/hour = $320• Follow-up with other key individuals takes 30 minutes each for 4 people. 2 hours x $40 = $80• Re-work to correct mistake takes 2 hours for 2 people. 4 hours x $40 =$160The hidden bill is $560 if all goes well. If anotherround of discussions and longer re-working is needed, we could easilysee this hidden bill hit $1120+ If this issue affected more people requiring thediscussion time to double or triple and the re-work time to do the same, a hiddenbill for lost productivity can reach the tens of thousands for big