A business services firm in the communications business capitalizes on the complexities of managing and inspiring remote teams who may never meet face-to-face

1. Globalization, Virtual Teams & Investor Confidence
Social Capital
Vocal EQ
Competitive Advantage

2. Productive
INTERFACES

3. Competitive advantage lies
in relational tools: how a
company exploits
opportunity rather than in
technological tools which
are available to others.
*Social Capital, Networks & Knowledge Transfer

4. Glue of
COMPETITVENESS

5. Trust generates
intellectual capital
belief & learning dynamics*
eases knowledge
transfer
coping with complexity & ambiguity*
&
*Social Capital, Intellectual Capital & Organizational Advantage

6. Our reptile brains
decide who we
should trust.
*Social Capital, Intellectual Capital & Organizational Advantage

7. Vocal
EMOTIONAL
INTELLIGENCE
(EQ)

8. Our reptile brains
decide “is this friend
or foe?” based on the
sound of the voice.

9. Social
CAPITAL

10. Social capital is the only
business asset which can
be expanded at will.
Defined by Pierre Bourdieu*
*Social Capital Research

11. Network ties =
access to resources*
Relational ties =
preferential attachment*
*Social Capital Research

12. x Language training
x On-camera presentations
x Cultural sensitivity
x Organizational development
x Corporate communications
x Leadership evaluation
What we don’t do:

13. Catherine McQuaid
Connect with us:
✓ Vocal Emotional Intelligence
Remote team-building
✓ Science is your friend