Building a business case for internal communication - what the research says……. www.lcp.org.uk

2007/2008 Communication ROI study Effective employee communication is a leading indicator of financial performance Firms that communicate effectively are four times as likely to report high levels of employee engagement as firms that communicate less effectively Since the 2003/2004 study, there has been a decline in the number of companies that take the time to explain the reasons behind major decisions and give employees the opportunity to provide input into decisions that affect them and into how the work gets done.

Effective employee communication is a leading indicator of financial performance

Firms that communicate effectively are four times as likely to report high levels of employee engagement as firms that communicate less effectively

Since the 2003/2004 study, there has been a decline in the number of companies that take the time to explain the reasons behind major decisions and give employees the opportunity to provide input into decisions that affect them and into how the work gets done.

2007/2008 Communication ROI study The six practices of high-performing companies: Focusing managers and other employees on customer needs Engaging employees in running the business Helping managers communicate effectively Leveraging the talents of internal communicators to manage change effectively Measuring the impact of employee communication Branding the employee experience Watson Wyatt

The six practices of high-performing companies:

Focusing managers and other employees on customer needs

Engaging employees in running the business

Helping managers communicate effectively

Leveraging the talents of internal communicators to manage change effectively

Measuring the impact of employee communication

Branding the employee experience

Watson Wyatt

2007/2008 Communication ROI study " Top-performing companies treat communication as a key business driver. They use communication to educate managers and engage employees in the business by providing line-of-sight to customers’ needs and business goals. " Kathryn Yates, Watson Wyatt

" Top-performing companies treat communication as a key business driver. They use communication to educate managers and engage employees in the business by providing line-of-sight to customers’ needs and business goals. "

Top seven macro trends in IC Democratisation of information Strategic imperative: From information to influence Employee engagement Demonstrating ROI Globalisation Simplicity The emerging trend: Personalisation Stromberg Consulting 2006

Democratisation of information

Strategic imperative: From information to influence

Employee engagement

Demonstrating ROI

Globalisation

Simplicity

The emerging trend: Personalisation

Stromberg Consulting 2006

‘ Research shows that messages from leaders, and most importantly supervisors, are more important to employees than those that originate from the internal communications department. ’ Stromberg Consulting, 2006

‘ Research shows that messages from leaders, and most importantly supervisors, are more important to employees than those that originate from the internal communications department. ’

Stromberg Consulting, 2006

The people agenda - PWC

The people agenda - PWC “ The successful implementation of change is dependant on the way that people understand their roles in a broader strategic context; how closely aligned they are to a shared vision; and their ability to see how their actions and decisions impact in a wider context. " PricewaterhouseCoopers

“ The successful implementation of change is dependant on the way that people understand their roles in a broader strategic context; how closely aligned they are to a shared vision; and their ability to see how their actions and decisions impact in a wider context. "

PricewaterhouseCoopers

The role of the CEO and SMT Culture of pride, innovation and strong interpersonal relationships Visible and accessible leaders and managers Personal time Involve line managers Build strong manager-employee relationships Unifying core message

Culture of pride, innovation and strong interpersonal relationships

Visible and accessible leaders and managers

Personal time

Involve line managers

Build strong manager-employee relationships

Unifying core message

Developing the plan Align your IC strategy to your strategic goals Involve your leadership team Clarity Focus Alignment Have a plan for all levels of the organisation Communicate the vision One consistent message Constant repetition Multiple methods Use a common language to communicate your key messages

Align your IC strategy to your strategic goals

Involve your leadership team

Clarity

Focus

Alignment

Have a plan for all levels of the organisation

Communicate the vision

One consistent message

Constant repetition

Multiple methods

Use a common language to communicate your key messages

Internal communication processes