2. Direct Mail
Challenge: Keep message fresh in weekly patient acquisition mailings
Solution: Changed mailer designs but retained some elements to build brand
recognition
3. Newspaper Ads
Challenge: Reduce ad spending
Solution: Analysis showed smaller ads to be a better buy (Lower cost for same
or better results)
5. Events
Challenge: Make the most of educational event featuring local celebrity
Solution: Promotional programs met goal of 90 attendees. Seventy percent of
attendees set appointments.
6. Results Measurement
Challenge: Management wanted to know how best to spend marketing dollars
Solution: Used available information (appointments and sales) to provide apples-to-
apples comparison
7. Website
Challenge: Create a CMS-compatible web site
Solution: With designer created WordPress-based site. Handled site updates
8. Patient Retention
Plan
Challenge: Stay top-of-mind with patients
Solution: Program of newsletters, cards and letters using patient database
9. Patient Retention
Newsletters
Challenge: Stay top-of-mind with patients
Solution: Program of newsletters, cards and letters using patient database
10. Patient Retention
Cards
Challenge: Stay top-of-mind with patients
Solution: Program of newsletters, cards and letters using patient database
11. Literature
Challenge: Patients needed basic information about company and programs
Solution: System of literature that presented consistent brand image and message