®LIFE .netRemote DiagnosticSystem
Customer requirements             Long-distance Insurance For Energy
24/7 Remote Diagnostic Service                     Failure prediction                     Data Analysis for trend detect...
Chloride LIFE customers              ®       11,000 UPS    4,729 Customers
Systems Worldwide Distribution   Australia   Argentina   Austria   Brazil   China   Chile   Czech Republic   Franc...
®LIFE .net - Fact and Figures                              ®              LIFE Connections                                ...
®LIFE .net – Maximize Availability                              Source, LIFE MMS data base
®LIFE Service Delivery Process                    ®               LIFE is designed for the service organization,          ...
Why It Is Important For Customer         Customer rely on the Emerson Network Power          experts for obtaining the bes...
®How LIFE .net systemworks
®LIFE .net - System Layout                        Regional                   Monitoring Stations                          ...
®LIFE .net Works Inside The UPS Control     UPS CONTROL  EVENTS            MEASURES         LIFE.net         ALS layer    ...
The UPS Call Types    Normal                  Emergency       Manual     – Programmable,                           – On...
®LIFE       Service Delivery Process                           RECEIVED UPS CALLS                       Environmental     ...
Unattended Monitoring Station 24/7 OperationUPS sites                 LIFE.net centre                                     ...
Unattended Monitoring Station, 24/7 OperationUPS sites                                                Field Service       ...
Application snapshots
Service From Demand To Proactive                               DRIVE SERVICE                                   TEAM       ...
Report Analysis And Comments                    Events section                     – Mains Failure detail                ...
UPS Connection Options        PSTN               GSM/DIALUP           LIFE over IP                                        ...
Does exist an alternative to the analogue phone line?        ®LIFE OVER IP CONCEPTS
®UPS To LIFE .net Using The Internet   Some customer have difficulties    to provide analogue phone lines.               ...
Why IT Community Accepts The LoIP? IF COMPANY’S EMPLOYEE CAN NAVIGATE IN INTERNET…
Why IT Community Accepts The LoIP?      ... SO THE UPS CAN NAVIGATE IN INTERNET
®The LIFE         Over IP Is Accepted Becasue   It is a system compatible with the IT security plan already    adopted by...
®LIFE       over IP – IT Advantages   Is an HTTP CLIENT.   Is compatible with PROXY       ENTERPRISE NETWORK            ...
®LIFE Over IP – An accepted solution        IF COMPANY’S EMPLOYEES CAN NAVIGATE ON               INTERNET… SO CAN THE UPS ...
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Presentazion Chloride LIFE®.net 2011

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Il sistema di Telemonitoraggio Chloride LIFE®.net è un sistema di comunicazione bidirezionale attivo 24 ore al giorno e 365 giorni l’anno progettato per la diagnosi, il monitoraggio e la gestione dello stato operativo dell’UPS e del sistema di distribuzione dell’alimentazione.

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Presentazion Chloride LIFE®.net 2011

  1. 1. ®LIFE .netRemote DiagnosticSystem
  2. 2. Customer requirements Long-distance Insurance For Energy
  3. 3. 24/7 Remote Diagnostic Service  Failure prediction  Data Analysis for trend detection  Vital system parameters inspection  Immediate problem identification  Improved first visit fix rates  Superior asset management
  4. 4. Chloride LIFE customers ® 11,000 UPS 4,729 Customers
  5. 5. Systems Worldwide Distribution Australia Argentina Austria Brazil China Chile Czech Republic France Germany Greece India Italy Kazakhstan Japan Poland Portugal Russia Saudi Arabia South Africa Singapore Syria ® Spain 26 LIFE .net regional stations Thailand Turkey UK USA
  6. 6. ®LIFE .net - Fact and Figures ® LIFE Connections Connection Media type11.500 90%11.00010.500 Phone10.000 9.500 IP 10% 9.000 8.500 8.000 7.500 7.000 6.500 ® 6.000 5.500 LIFE Experience 5.000 Monitoring years 48.000 2005/06 2006/07 2007/08 2008/09 2009/10 2010/11 (*) (Since Neanderthal Man) Updates number 15 Millions(*) YTD December, Chloride FY
  7. 7. ®LIFE .net – Maximize Availability Source, LIFE MMS data base
  8. 8. ®LIFE Service Delivery Process ® LIFE is designed for the service organization, that is structured to take full advantage from its usage 24/365 coverage with 2 hours call response time from the emergency call “Skilled“ technical engineers that respond to the Customer A Call Center which is a Customer Help Desk:  Recall service after warning and severe warning calls acting as consultant  Deliver regular reports to the customer  Immediate response in case of emergency performed by competent staff
  9. 9. Why It Is Important For Customer Customer rely on the Emerson Network Power experts for obtaining the best UPS reliability Virtual service engineer next to every UPS 24/7 ® LIFE allows an asset management of programs plant growth. Complete history log Each UPS call is in fact a "maintenance visit”
  10. 10. ®How LIFE .net systemworks
  11. 11. ®LIFE .net - System Layout Regional Monitoring Stations Master Customer’s UPS Monitoring Station Field Service Engineer
  12. 12. ®LIFE .net Works Inside The UPS Control UPS CONTROL EVENTS MEASURES LIFE.net ALS layer Analysis and Logging System UPS CALLS TO LIFE CENTRE
  13. 13. The UPS Call Types  Normal  Emergency  Manual – Programmable, – On user’s typically 24 hours request – Manual – Download the operation – Bidirectional LIFE log – Critical – Remote – Verify the monitoring for connection link condition the ON LINE  Log buffer full – Fault session
  14. 14. ®LIFE Service Delivery Process RECEIVED UPS CALLS Environmental Normal Severe warning Alarm Warning UPS Critical Regular UPS UPS out of tolerance conditions or perfomance load at risk status faults Analisys of the Calls the Dispatch UPS basic Analysis, Customer for Engineers to site trends for failure reporting and suggesting and call to prediction and Call to Customer actions Customer reporting
  15. 15. Unattended Monitoring Station 24/7 OperationUPS sites LIFE.net centre Field Service Engineer Alarm notification to the service engineer’s mobile phone
  16. 16. Unattended Monitoring Station, 24/7 OperationUPS sites Field Service LIFE.net centre Engineer Remote Connection using any possible means ( VPN, 3G , Dialup)
  17. 17. Application snapshots
  18. 18. Service From Demand To Proactive DRIVE SERVICE TEAM CUSTOMER’S TECHNICAL REFERENCE UPS EXPERT ANALISYS  ENVIRONMENT  LOAD REPORTING  BATTERY
  19. 19. Report Analysis And Comments  Events section – Mains Failure detail – Brownouts detail – Battery test detail – Overload detail  Graph section – Output current – Battery room temperature – Other selectable
  20. 20. UPS Connection Options PSTN GSM/DIALUP LIFE over IP • Transmission  Analogue  Non intrusive phone line approach band width increment  It can be an  Solution when internal PABX land lines is line unavailable • Communicatio n cost  Dedicated line decrement means not shared with other phone • HTTP Client apparatus (fax or modem)
  21. 21. Does exist an alternative to the analogue phone line? ®LIFE OVER IP CONCEPTS
  22. 22. ®UPS To LIFE .net Using The Internet Some customer have difficulties to provide analogue phone lines. Transmission Decrease bandwidth communication Customers can choose to adopt increment costs the phone lines or the network, in accordance with their needs. Phone lines SECURITYPhone lines Future development -> new unavailability alternative ® LIFE .net services.
  23. 23. Why IT Community Accepts The LoIP? IF COMPANY’S EMPLOYEE CAN NAVIGATE IN INTERNET…
  24. 24. Why IT Community Accepts The LoIP? ... SO THE UPS CAN NAVIGATE IN INTERNET
  25. 25. ®The LIFE Over IP Is Accepted Becasue It is a system compatible with the IT security plan already adopted by the IT specialist of our customers. No modification is requested to the existing IT security plan. As every web-browser the communication will be only outgoing, from the customer network to the LIFE web server
  26. 26. ®LIFE over IP – IT Advantages Is an HTTP CLIENT. Is compatible with PROXY ENTERPRISE NETWORK CHLORIDE VPN NETWORK server. UPS Compatible with system using LIFE LIFE.NET WATCH STATION DHCP (where the IP address HTTP CLIENT are automatically assigned) LIFE PROXY SERVER HTTP SERVER Do not require a PUBBLIC IP address INTERNET Has the Heart Beat System (HBS), to verify every 30 seconds the connection
  27. 27. ®LIFE Over IP – An accepted solution IF COMPANY’S EMPLOYEES CAN NAVIGATE ON INTERNET… SO CAN THE UPS ENTERPRISE NETWORK CHLORIDE VPN NETWORK UPS LIFE.NET WATCH LIFE STATION HTTP CLIENT LIFE PROXY SERVER HTTP SERVER INTERNET

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