2. Tourism Environment Tourism is a driver of economic growth worldwide. Tourism market has grown 24% between 2003-2008 Over 130 countries are driving their tourist industry more than any other service sector
3. UK Tourism Environment Spending increased 61% over the past decade as consumers seek new experiences Two thirds of those whose last holiday was outside of Europe stayed for 14+ nights Travelers are taking one longer holiday or more mini breaks
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6. South Africa Tourism The 7.8% increase in arrivals is much higher than the global average
8. Why South Africa?This is what UK residents had to say about South Africa… “Moyo Restaurant serves a righteous ostrich burger!” “The list of thrills and chills seems endless…Cape Town is a prime destination for the backpacker set.” “There’s a mix of old African charm with a modern flare.” “This is actually a do-able dream trip.”
9. Target Audience Middle to Upper Class Enjoys wildlife in natural environments Age 25 - 44 Traveler not a tourist Looking for new & exotic holidays Plan holidays around camping, hiking and adventure sports Young, Early Adopters Consumers from the UK Ecotourist interests
13. The fastest-emerging niche markets include off the beaten track adventure destinations
14. Consumer expenditure on holidays and travel will grow by 1.3% over the period 2009-14
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16. Competitors Top 10 UK visitor destinations 2008: South Africa had 425,000 UK travelers
17. Current Marketing Strategies Tagline: “It’s Possible” Joint commercials to promote SA and the World Cup 2010 Launched a travel channel on the SAT website SAT ran a cinema ad campaign until February 2009 Host UK journalists to experience an adventure filled trip Sweepstakes with National Geographic Channel to win a 10-day holiday
18. Objectives Communication Objective: To position South Africa as a close, affordable long-haul holiday destination that will empower and rejuvenate travelers through diverse experiences To increase awareness of the country as a holiday destination. Marketing Objective: To increase the number of visits to South Africa prior to and following the 2010 World Cup by 15%
19. Insight Travel is a process by which people communicate who they are while shaping their own identity.
20. Differentiation South Africa offers an array of diverseactivities for whatever the traveler wants to do, when they want to do it. South Africa is an exotic escape and travelers will return empowered from their new experiences.
23. Advertising Newspapers: The Sun (the UK’s highest circulation national daily newspaper with approximately 3-million readers) Online: TravelMail.co.uk (that receives 1.5 million page impressions per month and has 250, 000 unique users) Times Online (that has over 20,000,000 unique users and is a highly regarded source of travel information in the UK) The Press Association (which syndicates to more than 300 regional newspapers) TV: (Flighting) BBC, CNN, Sky News, Sky Sport, Fox TV, Eurosport and National Geographic Channel
24. Marketing Mix – Tactics “Experience South Africa” Reality TV-style competition where UK-ers participate in various physical sports in SA’s beautiful landscape Participants will blog, Tweet and post challenge reports on a challenge microsite Partnership with airlines and other exotic location tourism units to do an adventure excursion through 3 countries (ie. South Africa, Caribbean, Australia) Sponsor travel bloggers on an “Experience South Africa” trip
25. Marketing Mix – Tactics Update South African Tourism website Incorporate features for travelers to upload videos, pictures and comments about their trip Facilitate a discussion forum for visitors for future trips Use Facebook to build friends and provide special offers through social networking Mobile App – game designed as an adventure challenge Provide mobile capability for easy booking from mobile phones
26. Marketing Mix – Tactics Encourage current travelers to utilize peer review travel websites in exchange for special discounts: Nextstop, Whereivebeen.com, Wikitravel and TripAdvisor SAT Twitter account Update with events and local hot spots for travelers
27. “As we let our own light shine, we unconsciously give other people permission to do the same.” - Nelson Mandela Embrace. Enrich. Awaken.Experience South Africa
Editor's Notes
1) OECD reference for World Tourism Organization 2) “Long-haul Holidays - Is the World Shrinking? - UK – March 2009” Mintel Database http://academic.mintel.com.ezproxy.bu.edu/sinatra/oxygen_academic/search_results/show&/display/id=395441
1) “Long-haul Holidays - Is the World Shrinking? - UK – March 2009” Mintel Database http://academic.mintel.com.ezproxy.bu.edu/sinatra/oxygen_academic/search_results/show&/display/id=395441[July (11.9%), August (14.7%) and September (11.6%)]2) OECD reference for World Tourism Organization 3) “British Lifestyles 2009 - Consumer Choices in a Fear-led Economy - UK - April 2009” Mintel Database. http://academic.mintel.com.ezproxy.bu.edu/sinatra/oxygen_academic/search_results/show&/display/id=395690/display/id=452236#hit1
“Long-haul Holidays - Is the World Shrinking? - UK – March 2009” Mintel Database http://academic.mintel.com.ezproxy.bu.edu/sinatra/oxygen_academic/search_results/show&/display/id=395441“Long-haul holidays dominate as climate chills” by Chris O’Toole. Feb. 19, 2009. Travelbite.co.uk. http://www.travelbite.co.uk/news/north-america/united-states/long-haul-holidays-dominate-as-climate-chills-$1270723.htm“Bluecoats wanted – recession-hit Britons head for Pontin’s” by David Teather. Feb. 4, 2009. The Guardian. http://www.guardian.co.uk/business/2009/feb/04/pontins-recession-travel
Cope, R. (2002) “Travel and Tourism in South Africa” HighBeam Research. http://www.highbeam.com/doc/1G1-91155572.htmlCIA Website: https://www.cia.gov/library/publications/the-world-factbook/geos/SF.html3) South African Tourism Website: http://southafrica.net/satourism/trade/getTradeItem.cfm?TradeItemID=348
“Global Economic Climate Affecting Tourism Industry” Africa News. Lexis Nexis Academic – November 3, 2008
1) “British Lifestyles 2009 - Consumer Choices in a Fear-led Economy - UK - April 2009” Mintel Database. http://academic.mintel.com.ezproxy.bu.edu/sinatra/oxygen_academic/search_results/show&/display/id=395690/display/id=452236#hit12) Visser, Gustav, and Charles Barker. "A geography of British backpacker tourists in South Africa." Geography 89.3 (Oct 2004): 226(14). Academic OneFile. Gale. Boston Univ, Mugar Memorial Library. 22 June 2009 <http://find.galegroup.com.ezproxy.bu.edu/itx/start.do?prodId=AONE>.3) “The US Ecotourism Market” http://www.tq.com.au/tqcorp_06/fms//tq_corporate/research/international/international_ecotourism/the_united_states_ecotourism_market.pdf
1) “Selling South Africa” by The Voice. April 22, 2008. Africa News. LexisNexis Academic**Ecotourism: – someone that wants to see wildlife in its natural surroundings, stays in the wilderness, visits a rainforest/jungle, visitsnational parks2) “Readers Guide to Vinyards” by Jonathan Butt. June 16, 2009. The Guardian. http://www.guardian.co.uk/travel/2009/jun/16/top-10-vineyards-around-the-world
CIA Website: https://www.cia.gov/library/publications/the-world-factbook/geos/SF.html2)“Long-haul Holidays - Is the World Shrinking? - UK – March 2009” Mintel Database http://academic.mintel.com.ezproxy.bu.edu/sinatra/oxygen_academic/search_results/show&/display/id=3954413) "Tourism work heralds South Africa overhaul." Marketing (Nov 20, 2003): 07. Academic OneFile. Gale. Boston Univ, Mugar Memorial Library. 22 June 2009 <http://find.galegroup.com.ezproxy.bu.edu/itx/start.do?prodId=AONE>.4)South African Tourism Website: http://southafrica.net/satourism/research/viewResearchDetail.cfm?ReportTypeCategoryID=72
1) “Long-haul Holidays - Is the World Shrinking? - UK – March 2009” Mintel Database http://academic.mintel.com.ezproxy.bu.edu/sinatra/oxygen_academic/search_results/show&/display/id=3954412) “Impact of Terrorism on Tourism International – International – June 2007” Mintel Databasehttp://academic.mintel.com.ezproxy.bu.edu/sinatra/oxygen_academic/search_results/show&&type=RCItem&sort=relevant&mode=accessible&list=search_results/display/id=239419/display/id=284078?select_section=284080 3) “British Lifestyles 2009 - Consumer Choices in a Fear-led Economy - UK - April 2009” Mintel Database. http://academic.mintel.com.ezproxy.bu.edu/sinatra/oxygen_academic/search_results/show&/display/id=395690/display/id=452236#hit1
1)“Long-haul Holidays - Is the World Shrinking? - UK – March 2009” Mintel Database http://academic.mintel.com.ezproxy.bu.edu/sinatra/oxygen_academic/search_results/show&/display/id=3954412) “Impact of Terrorism on Tourism International – International – June 2007” Mintel Databasehttp://academic.mintel.com.ezproxy.bu.edu/sinatra/oxygen_academic/search_results/show&&type=RCItem&sort=relevant&mode=accessible&list=search_results/display/id=239419/display/id=284078?select_section=284080 3) “Bluecoats wanted – recession-hit Britons head for Pontin’s” by David Teather. Feb. 4, 2009. The Guardian. http://www.guardian.co.uk/business/2009/feb/04/pontins-recession-travel 4) "Tourism work heralds South Africa overhaul." Marketing (Nov 20, 2003): 07. Academic OneFile. Gale. Boston Univ, Mugar Memorial Library. 22 June 2009 <http://find.galegroup.com.ezproxy.bu.edu/itx/start.do?prodId=AONE>.
*South Africa: 425,000“Overseas Travel and Tourism – Quarter 4 2008” http://www.statistics.gov.uk/downloads/theme_transport/mq6-q4-2008.pdf2) “Best-Sellers: Top 10 adventure holiday destinations“ The Independent. http://www.independent.co.uk/arts-entertainment/bestsellers-top-10-adventure-holiday-destinations-1501450.html
1) "Media brief: Telegraph Media Group seals tie-up.(South African Tourism )(Brief article)." Marketing (Sept 17, 2008): 06. Academic OneFile. Gale. Boston Univ, Mugar Memorial Library. 22 June 2009 <http://find.galegroup.com.ezproxy.bu.edu/itx/start.do?prodId=AONE>.2)"Media brief: South Africa Tourism to run cinema ad campaign.(Brief article)." Marketing (August 13, 2008): 06. Academic OneFile. Gale. Boston Univ, Mugar Memorial Library. 22 June 2009 3) Press Release: “British journalists experiencing the real South African bush” February 4, 2009. http://southafrica.net/satourism/media/newsreleasedetail.cfm?NewsReleaseID=9664) Press Release: “Eurosport entrenches South Africa as premier sport and outdoor destination” January 28, 2009. http://southafrica.net/satourism/media/newsreleasedetail.cfm?NewsReleaseID=9645) http://www.travelwires.com/wp/2009/06/south-african-tourism-launches-adventurer-campaign/
"Tourism work heralds South Africa overhaul." Marketing (Nov 20, 2003): 07. Academic OneFile. Gale. Boston Univ, Mugar Memorial Library. 22 June 2009 <http://find.galegroup.com.ezproxy.bu.edu/itx/start.do?prodId=AONE>.2) South African Tourism Website: http://southafrica.net/satourism/research/viewResearchDetail.cfm?ReportTypeCategoryID=72
“Leisure Travel - US - June 2009” Mintel Database. http://academic.mintel.com.ezproxy.bu.edu/sinatra/oxygen_academic/search_results/show&/display/id=397508/display/id=464917#hit1
“Readers Guide to Vinyards” by Jonathan Butt. June 16, 2009. The Guardian. http://www.guardian.co.uk/travel/2009/jun/16/top-10-vineyards-around-the-world “Selling South Africa” by The Voice. April 22, 2008. Africa News. LexisNexis Academic
1) Press Release: “British journalists experiencing the real South African bush” February 4, 2009. http://southafrica.net/satourism/media/newsreleasedetail.cfm?NewsReleaseID=966**Eurosport is broadcast into 116,000,000 homes in 59 countries. The network reaches 21,700,000 people every day.
**Because Brits are booking their travel more themselves, online reviews and social networking are now critical elements in the market, with a huge escalation in the ability for travellers to post their holiday experiences online. **Between 2003 – 2008, 43% of internet users now using sites such as Facebook, MySpace and Bebo. “British Lifestyles 2009 - Consumer Choices in a Fear-led Economy - UK - April 2009” Mintel Database. http://academic.mintel.com.ezproxy.bu.edu/sinatra/oxygen_academic/search_results/show&/display/id=395690/display/id=452236#hit1
**Because Brits are booking their travel more themselves, online reviews and social networking are now critical elements in the market, with a huge escalation in the ability for travelers to post their holiday experiences online. **Between 2003 – 2008, 43% of internet users now using sites such as Facebook, MySpace and Bebo. “British Lifestyles 2009 - Consumer Choices in a Fear-led Economy - UK - April 2009” Mintel Database. http://academic.mintel.com.ezproxy.bu.edu/sinatra/oxygen_academic/search_results/show&/display/id=395690/display/id=452236#hit1