Centralia College eLearning conducts a student satisfaction survey every quarter. These are the results for 2009-2010.

1. 09-10 eLearningStudent Satisfaction Data Centralia College Compiled June 23, 2010 Sue Gallaway, Centralia College

2. Sample and Population *Surveys were erroneously sent to some students enrolled in Spring 2010

3. Process Surveys were sent to students enrolled in at at least one eLearning course Online eCorrespondence Hybrid Web-enhanced Flex

4. Process Prior to the end of instruction each quarter, students were emailed a link to a Surveymonkey online survey.

5. Process Problems included having incorrect email addresses, which were pulled directly from the student management system. Each quarter about 10% of the emails sent would bounce back.

6. Results Summary Between summer quarter 2009 and spring quarter 2010 there was continuous improvement in student satisfaction scores across multiple measures

7. Results Summary Regarding overall satisfaction, students increasingly reported being “completely satisfied” - from 29.5% to 49.4%

8. Results Summary In spring 2010, 85.2% of student reported being completely/somewhat satisfied

9. I knew how to get started in ANGEL after I registered.

10. I had adequate training in using ANGEL before class started.

11. My teacher had adequate training in using ANGEL before class started.

12. I can easily find the information I need about eLearning classes.

13. I know how to contact the college’s eLearning office.

14. The eLearning office responds promptly to my questions/problems.

15. Overall, what is your level of satisfaction with your learning experience?

16. Based on our performance, how likely is it that you will enroll in a Centralia College eLearning course in the future?

17. Open-ended responses Available upon request Original data tables location: My Dropboxentralia CollegeLearningatisfaction Surveys009-2010 eLearning Satisfaction Survey