Innovation for the Rest of Us


               Chris Curran
              Partner and CTO
 Diamond Management & Technology Consultants
MIT Media Lab Extension
Photo by Andy Ryan
Interactive Voting

• Get out your phones

• Get to the place where you send
  SMS/Text messages
                                    SMS
• Get ready when you see the

• Text your responses to 99503
SMS
                 This or That?

      Skiing or Snowboarding?


      a) Skiing                  K100
      b) Snowboarding            S100
      c) Neither – I Hate Snow   N100



                                 Text to
                                 99503
SMS
               Audience Question
      What is your business’ primary
       industry?
      a) Banking                    B100
      b) Consumer                   CS100
         Products/Services          D100
      c) Distribution & Logistics   H100
      d) Healthcare                 I100
      e) Insurance                  T100
      f) Travel & Transportation    P100
      g) Public Sector              O100
      h) Other
                                    Text to
                                    99503
SMS

             Audience Question

  Our CEO is an active champion of the use of
  information technology to improve the business

      a) Strongly Agree           SA100
      b) Agree                    A100
      c) Neither Agree or         NA100
         Disagree                 D100
      d) Disagree                 SD100
      e) Strongly Disagree
                                   Text to
                                   99503
Our CEO is an active champion of information
         technology to improve the business


                      35%
       29%

                                    20%

                                              10%
                                                         5%


     Strongly       Agree          Neutral   Disagree   Strongly
      Agree                                             Disagree


   Source: Diamond Digital IQ Survey, 2010
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2007 Ford Focus                        Curran, Christopher
Salvage: $1,235




                      Hood: $875
                                   +
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                  +




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Makers Are Everywhere
Why is Innovation So Hard?
Positioning


Possibilities             People


            Persistence
SMS                    Positioning | Possibilities | People | Persistence



             Audience Question

  What is your CIO’s primary innovation
  goal?
      a)Improve IT                         IT200
      b)Improve Business                   BP200
         Processes                         CS200
      c) Improve Customer Service          NC200
      d)Reach New Customers                NP200
      e)Create New
         Products/Services
                                            Text to
                                            99503
Positioning | Possibilities | People | Persistence


     The CIO’s Innovation Mission

        51%



                    26%

                                 10%           8%            6%


      Improve     Improve      Improve        New         Reach
     Business        IT        Customer     Products,      New
     Processes                  Service     Services     Customers



Source: Diamond Digital IQ Survey, 2010; Top Quartile Performers Only
SMS                     Positioning | Possibilities | People | Persistence


              Audience Question
  Where do most innovations come from in your
  organization

      a)   Customers                        C300
      b)   Employees                        E300
      c)   Executives                       X300
      d)   Vendors                          V300
      e)   Research Partners                R300
      f)   Other                            O300

                                             Text to
                                             99503
Positioning | Possibilities | People | Persistence




The future is already here, it’s
just not evenly distributed

                     William Gibson, Sci-Fi Author
Positioning | Possibilities | People | Persistence
SMS                      Positioning | Possibilities | People | Persistence


               Audience Question
       What is the scarcest innovation skill?

      a) Identifying problems                  I400
      b) Prioritizing problems                 P400
      c) Matching problems with                M400
         ideas                                 PP400
      d) Prototyping                           T400
      e) Testing ideas                         S400
      f) Selling ideas to the                  N400
         organization
      g) Integrating new innovations
         into the business                      Text to
                                                99503
Positioning | Possibilities | People | Persistence
Positioning | Possibilities | People | Persistence




Source: Kolbe International CIO Study 2007
SMS                      Positioning | Possibilities | People | Persistence


              Audience Question
      Do you have a dedicated IT “innovation”
        team?
       a) Formal Group                 F500
       b) Informal Group               I500
       c) No group                     N500


                                                 Text to
                                                 99503
Positioning | Possibilities | People | Persistence



       Do You Have a Dedicated IT
                Innovation Team?




           Formal           Informal             No
           Group             Group              Group



Source: Diamond Digital IQ Survey, 2009
Positioning | Possibilities | People | Persistence
Align Org and
Mission
                       Alignment &               Optimally
         Business         Buy-In                 Includes
                        Problems                 IT Skills

       INNOVATION
         TARGET

                      Focuses on IT
                IT                             Doesn’t Exist
                      Improvements



                             IT         Business
                               ORG LOCATION
Positioning | Possibilities | People | Persistence



Innovation is Work
Positioning | Possibilities | People | Persistence


 A Roadmap is the Most Important
  Predictor of High Performance
        50%                                                  2X More
                                                           Likely to be
                         34%                               Top Quartile
                                                            Performer
                                            20%




       Effective       Effective         Effective
       Strategy       Strategy &         Strategy,
                      Mobilization     Mobilization &
                                        Execution

Source: Diamond Digital IQ Survey, 2009
1. Positioning   Check Alignment

2. Possibilities Get More Ideas

3. People        Align Skills

4. Persistence Roadmap & Rigor
SMS
            Audience Question
  What is your top innovation priority for the
  coming year?
  a) Improve My/IT’s positioning            I600
  b) Get more ideas into the pipeline       G600
  c) Improve innovation team skillsets      S600
     and alignment
  d) Improve execution in getting ideas     E600
     to action
  e) Thanks - I’m good                      T600

                                            Text to
                                            99503
Homemade Telescope

Photo by Rachael Hobson
Via MakeZine.com
Continue the Conversation

     CIO Dashboard Blog
     www.ciodashboard.com


     cbcurran


     chris.curran@diamondconsultants.c
     om

Innovation for the Rest of Us

  • 1.
    Innovation for theRest of Us Chris Curran Partner and CTO Diamond Management & Technology Consultants
  • 2.
    MIT Media LabExtension Photo by Andy Ryan
  • 3.
    Interactive Voting • Getout your phones • Get to the place where you send SMS/Text messages SMS • Get ready when you see the • Text your responses to 99503
  • 4.
    SMS This or That? Skiing or Snowboarding? a) Skiing K100 b) Snowboarding S100 c) Neither – I Hate Snow N100 Text to 99503
  • 5.
    SMS Audience Question What is your business’ primary industry? a) Banking B100 b) Consumer CS100 Products/Services D100 c) Distribution & Logistics H100 d) Healthcare I100 e) Insurance T100 f) Travel & Transportation P100 g) Public Sector O100 h) Other Text to 99503
  • 6.
    SMS Audience Question Our CEO is an active champion of the use of information technology to improve the business a) Strongly Agree SA100 b) Agree A100 c) Neither Agree or NA100 Disagree D100 d) Disagree SD100 e) Strongly Disagree Text to 99503
  • 7.
    Our CEO isan active champion of information technology to improve the business 35% 29% 20% 10% 5% Strongly Agree Neutral Disagree Strongly Agree Disagree Source: Diamond Digital IQ Survey, 2010
  • 11.
  • 13.
    + = ?
  • 16.
    New York NearestSubway iPhone App
  • 17.
    Tonite’s Southern Sky- Star Walk iPhone App
  • 18.
    2007 Ford Focus Curran, Christopher Salvage: $1,235 Hood: $875 + Lamp: $320 + + Body Shops Bmpr: $515 Policy Details + Claim Details Auto Claims AR Mock-Up
  • 19.
  • 20.
  • 21.
    Positioning Possibilities People Persistence
  • 22.
    SMS Positioning | Possibilities | People | Persistence Audience Question What is your CIO’s primary innovation goal? a)Improve IT IT200 b)Improve Business BP200 Processes CS200 c) Improve Customer Service NC200 d)Reach New Customers NP200 e)Create New Products/Services Text to 99503
  • 23.
    Positioning | Possibilities| People | Persistence The CIO’s Innovation Mission 51% 26% 10% 8% 6% Improve Improve Improve New Reach Business IT Customer Products, New Processes Service Services Customers Source: Diamond Digital IQ Survey, 2010; Top Quartile Performers Only
  • 24.
    SMS Positioning | Possibilities | People | Persistence Audience Question Where do most innovations come from in your organization a) Customers C300 b) Employees E300 c) Executives X300 d) Vendors V300 e) Research Partners R300 f) Other O300 Text to 99503
  • 25.
    Positioning | Possibilities| People | Persistence The future is already here, it’s just not evenly distributed William Gibson, Sci-Fi Author
  • 26.
    Positioning | Possibilities| People | Persistence
  • 27.
    SMS Positioning | Possibilities | People | Persistence Audience Question What is the scarcest innovation skill? a) Identifying problems I400 b) Prioritizing problems P400 c) Matching problems with M400 ideas PP400 d) Prototyping T400 e) Testing ideas S400 f) Selling ideas to the N400 organization g) Integrating new innovations into the business Text to 99503
  • 28.
    Positioning | Possibilities| People | Persistence
  • 29.
    Positioning | Possibilities| People | Persistence Source: Kolbe International CIO Study 2007
  • 30.
    SMS Positioning | Possibilities | People | Persistence Audience Question Do you have a dedicated IT “innovation” team? a) Formal Group F500 b) Informal Group I500 c) No group N500 Text to 99503
  • 31.
    Positioning | Possibilities| People | Persistence Do You Have a Dedicated IT Innovation Team? Formal Informal No Group Group Group Source: Diamond Digital IQ Survey, 2009
  • 32.
    Positioning | Possibilities| People | Persistence Align Org and Mission Alignment & Optimally Business Buy-In Includes Problems IT Skills INNOVATION TARGET Focuses on IT IT Doesn’t Exist Improvements IT Business ORG LOCATION
  • 33.
    Positioning | Possibilities| People | Persistence Innovation is Work
  • 34.
    Positioning | Possibilities| People | Persistence A Roadmap is the Most Important Predictor of High Performance 50% 2X More Likely to be 34% Top Quartile Performer 20% Effective Effective Effective Strategy Strategy & Strategy, Mobilization Mobilization & Execution Source: Diamond Digital IQ Survey, 2009
  • 35.
    1. Positioning Check Alignment 2. Possibilities Get More Ideas 3. People Align Skills 4. Persistence Roadmap & Rigor
  • 36.
    SMS Audience Question What is your top innovation priority for the coming year? a) Improve My/IT’s positioning I600 b) Get more ideas into the pipeline G600 c) Improve innovation team skillsets S600 and alignment d) Improve execution in getting ideas E600 to action e) Thanks - I’m good T600 Text to 99503
  • 38.
    Homemade Telescope Photo byRachael Hobson Via MakeZine.com
  • 39.
    Continue the Conversation CIO Dashboard Blog www.ciodashboard.com cbcurran chris.curran@diamondconsultants.c om