Networx Orientation Training

Confidential Use On – Disclose and distribute only to Qwest employees having a leg
nly gitimate business need to know. Disclosure outside of Qwest is pr
D rohibited without authorization

Copyright © 2008 Qwest Government Services, Inc. - All Rights Reserved.
ORIENTATION
2008


I t d ti
Introduction


Introduction
What i N t
Wh t is Networx?
?
osure outside of Qwest is prohibit without authorization

• 10-Year Federal Governmentwide Acquisition
ted

Contract (GWAC) — Indefinite Delivery, Indefinite
Quantities (IDIQ) (four-year base with three, two-
year options)
ti )
west employees having a legitima business need to know. Disclo

• Replaces expiring FTS2001 and FTS2001
ate

Crossover contracts
C tt
• 135 government agencies
Confidential Use Only – Disclose and distribute only to Qw

• National and international geographic scope
• Includes over 48 GSA-defined products
D

3
Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved.

Introduction
What i N t
Wh t is Networx?
?

• Provides comprehensive telecommunications,
ted

networking services and t h i l solutions t all
t ki i d technical l ti to ll
federal agencies
• Leverages the buying power of the entire federal

government
• Largest telecommunications program in federal
ate

history
• Networx projected revenue is $20 Billion over the
pj

10-year term
D

4

Introduction

The Networx program provides:
ted

– Alternative Sources
– Competitive Pricing
– Full Service Offerings

– High Quality Service
– Operations Support
ate

– Performance Based Contracts
– Service Continuity

– Transition Support
D

5

D west employees having a legitima business need to know. Disclo
ate osure outside of Qwest is prohibit without authorization
ted

Introduction

6

Introduction

Universal Enterprise (IP-Based)
ted

• Awarded - March 29 2007
29, • Awarded - May 31, 2007
31
• Full range of service offerings • Nationwide secure IP geographic
with national and international coverage; optional international
coverage coverage

• 36 Mandatory services • 9 Mandatory services (Secure IP
and Managed Network Service)
• 12 Non-mandatory Services
ate

•FFewer Product Options
P d t O ti
• Continuity of current services
• Multiple awards (AT&T, VZ, Q,
• Strong competition for best prices
Sprint, Level3)
• Multiple awardees (
p (AT&T, VZ, Q)
, ,)

• Four-year contract with three,
• Four-year contract with three,
two-year options
two-year options
D

7

ted

Nt
Networx U i
Introduction
Universal S i
l Services

8

ted

Nt
Networx U i
Introduction
Universal O ti lS i
l Optional Services

9

ted

Nt
Networx E t
Introduction
Enterprise S i
i Services

10

ted

Nt
Networx E t
Introduction
Enterprise O ti lS i

i Optional Services

11

ted

Nt
Networx E t
Introduction
Enterprise O ti lS i

(

12
i Optional Services (cont.)
t)

ted

Introduction

Networx Universal & Enterprise Services

13


Strategy
gy

Qwest Response

ted

Qwest Response Strategy

15

ted


16

ted


17

ted

The Q tN t T
Th Qwest Networx Team

18

Qwest Networx — Key Organizations

Contractor Program Office (CPO)
ted

The Qwest Networx CPO is staffed with highly qualified
subject matter experts who control, manage, and monitor

the performance of Qwest services, personnel, and
processes.
The CPO supports the General Services Administration
ate

(GSA) and subscribing agencies for the management,
technical support, and performance on the Networx
contract — b th d
tt both domestically and non-domestically —
ti ll d d ti ll

and ensures that the government's requirements are
addressed and agency satisfaction is maintained at all
D

times.
19

ted

Program
Contractor

Office (CPO)


20

ted

CPO: Networx Program Director


21

ted

CPO: Contract Admin. & Finance Mgr.


22

ted

CPO: Transition Mgr. & Risk Mgt.


23


Customer Support Office (CSO)
ted

The Qwest Customer Support Office (CSO) is organized to
ensure smooth provisioning, delivery, implementation, and
ongoing support of all Networx services Through the
services.

CSO and operational capabilities, Qwest is well positioned
to administer and manage general inquiries, user forums
ate

and escalations.
d l ti
The CSO provides comprehensive information and
guidance on training, including registration service and

ongoing support for available programs.
D

24

ted

Customer Support Office (CSO)


25


CSO: Federal Service Center Team
ted

(General Inquiry | Orders | Billing Tier 1 | Reports)
ate
D

26

ted

CSO: Billing


27

ted

CSO: Portal Technical Support


28

ted

CSO: Repair


29

ted

CSO: Sales Support | Complaints


30

ted

CSO: Customer Solutions Ctr. | SEDS


31

ted

CSO: Training


32


Transition Program Management
ted

The i
Th primary component of the Qwest transitional structure
t f th Q tt iti lt t
is the Transition Program Management organization. The
transition team consists of a transition program manager

and transition project managers who are organized by their
areas of expertise. The transition team regularly exchanges
transition information related to transition planning,
planning
ate

execution, monitoring, and control, with the Agency
Transition Management Team. Transition Program
Management is di tl supported b numerous other
M t i directly t d by th

positions within the CPO, such as Contracts, Security, and
Quality Assurance.
D

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Transition Program Management
ted

Maynard Crum
Networx Transition Program Manager
& Civilian Programs Program Manager
Dave Lourenzo
PM

Patrick Amos Wayne Clifford

PM PM

Jimmy Eddinger Vicki Fotopoulos Cynthia Cross-Price
PM PM PM
ate

Crystal Foxx Jason Gandy
PM PM

Kathy Hoffman Ruben James
PM PM

Kathy Zales
John Lybarger
PM
PM

Ellen Pratt Daniel Saurman
PM PM
D

Margaret Strohl Mark Twombly
PM PM

34


Product Program Operations
ted

• Networx Core Development – Program Management
– Phased delivery of the development components specified in the Networx contract
– Development is specific to the response that Qwest submitted and 39 products
– Contractually obligated to deliver the functionality as described in our response

• Networx Task Order RFP Responses
– Coordinate and facilitate participation of core team (IT, Network, Product) to support GSD team
– Identify issues with designed solution, and identify costs/resource impacts of solution
– Inputs into the Complex Transaction process and Deal Term Sheet
ate

– Participation in RFP Red Team, Gold Team reviews prior to RFP submission
Team
• Networx Task Order Wins – Transition and Implementation
– Task Order may be tied to a successful RFP response
– Task order may be a direct request not tied to an RFP
– Alignment of Core Team and all activities to the transition plan managed by GSD CPO

– Manage any development needs and process changes to deliver to the TO specifications
• Networx Contract Modifications (MODS)
– Subject Matter Expert on changes requested by GSA to the original contract terms
– Manage any development (system/process) required to respond to a GSA modification
• BMG Programs
D

– Program Manage DNC / RNC Conventions

35


Product Program Operations
g p
ted

Cathy Garcia
Curt Dickman
John Serdinsky Brad Vonderheide Tammy Dudley
ate

BMG Prog–DNC Convention
BMG Prog–DNC Convention
Networx Core Program Mgmt Networx Core Area Specific Task Order/RFP Intake
BMG Prog-RNC Convention
BMG Prog-RNC Convention
Task Order Program Mgmt Task Order Area Specific Task Order Program Mgmt
Networx 3rd Party Vendors
Networx 3rd Party Vendors
Process, Req, UAT, Implementation Portal/Order, Billing Proposal, Rapid Resp, Transition

1-303-308-5452 1-303-308-5302 1-303-308-5316 1-303-308-5041 1-480-423-4100
john.serdinsky@qwest.co brad tammy.dudley@qwest.com curt.dickman@qwest.com catherine.garcia@qwest.co

m vonderheide@qwest.com
d h id @ m
D

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Networx Orientation Training

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