1. The act/art of capacity building is to
improve the quality of decision-making,
program efficiency, and managerial
performance in the planning and
implementation of the organization’s
mission. The result is more effective
Setting the Stage organizations, services and programs.
Capacity Building
Ground Rules for Effective Groups
Strategic Thinking to Achieve Effectiveness
Great Organizations
Why do People Volunteer & Join Boards?
Governance and Management
Legal Duties of a Nonprofit Board
& Roles, Responsibilities & Expectations of Board Members
Roles, Responsibilities & Expectations Officers
of Officers, CEOS, Staff
& Their Inter-relationship CEOs - Staff - Interrelationships
Board Capacity Building Policies & Procedures
May 25, 2010 Getting Board's Work Done Committees/ Working Groups
2:30 - 3:30 PM Sarbanes - Oxley Requirements & Implications
Candyss Bryant
Coordinator, ACC CCBNO Governance Committee
cbryant1@austincc.edu
www.nonprofitaustinorg
Effective Board Cycle/
Board Recruitment
Nonprofit Austin website - www,.nonprofitaustin.org
Resources TANO website - www.tano.org
IRS website - http://www.irs.gov/charities/index.html?navmenu=menu1
Board Governance Session.mmap - 3/4/2010 - Mindjet
6. Many effective groups have explicit ground rules that
guide their behavior. When group members use these
ground rules, they:
Improve working relationships;
improve group member satisfaction,
improve the quality of their decisions,
increase the commitment of members to follow through on those decisions, and
decrease the time needed to effectively implement the decisions
Valid information
Free and informed consent
Core Values
Internal commitment
Compassion
I have some relevant information, and other people also have relevant information;
Each of us may see things the others do not;
Assumptions
Ground Rules Differences are opportunities for learning; and
People are trying to act with integrity given their situation
1 - TEST Assumptions & Inferences
2 - Share ALL relevant information
3 - Use SPECIFIC examples and agree on what IMPORTANT words mean
4 - Explain your REASONING and INTENT
Ground Rules 5 - Focus on INTERESTS not POSITIONS
6 - Combine ADVOCACY and INQUIRY
7 - Jointly DESIGN next steps and ways to TEST disagreements
8 - Discuss UNDISCUSSABLE issues
#9 - Use DECISION-MAKING RULE that generates the level of COMMITMENT needed
excerpted Roger Schwarz, The Skilled Facilitator (San Francisco, Jossey=-Bass 2002)
Facilitated by Candyss Bryant - Coordinator , Center for Community Based & Nonprofit Organizations at Austin Community College -
www.nonprofitaustin.org - cbryant1@austincc.edu
Gov--Ground Rules.mmap - 3/4/2010 - Mindjet
7. Step 1: Board Understand Its Roles and Responsibilities
Define & Identify Stakeholders
Step 2: Stakeholder Analysis: Most critical 5 stakeholders
Identify & Understand Stakeholders Major interests & expectations regarding the future of your organization?
Roots
Values
Step 3: Values, Vision & Mission Clarity Vision
Mission
Total success: what doing in 2012?
Keep the Mission statement in mind
Defining the Future
What obstacles prevent doing now?
Develop Organizational / Strategic Plan
Step 4:
Difference between a strategic & operational plans
Organizational Objectives
Achieving the Future Organizational Goals
Strategies
Develop Programs and Metrics
Actions to be taken to achieve
Step 5: Implement the Operational Plan Systems to facilitate & expedite follow through, reporting & accountability
Leadership Agreement on Next Steps to Ensure Momentum and Follow Through
Step 6: Continuous Assessment & Improvement
Candyss Bryant
Coordinator, Center for Community-Based & Nonprofit Organizations at Austin Community College (CCBNO)
www.nonprofitaustin.org - cbryant1@austincc.edu
BS-Strategic thinking Outline.mmap - 3/4/2010 - Mindjet
8. Being a Business?
We must reject the idea – well intentioned, but dead wrong – that the primary path to
greatness in the social sectors is to become “more like a business.” Most businesses – like
most of anything else in life – fall somewhere between mediocre and good. Few are great.
When you compare great companies with good ones, many widely practiced business norms
turn out to correlate with mediocrity, not greatness. So, then, why would we want to import the
Great practices of mediocrity in to the social sectors?
Organizations
Superior Performance
It doesn’t really matter whether you can quantify your results. What matters is that you rigorously
assemble evidence – quantitative or qualitative – to track your progress.
Distinctive Impact
What matters is not finding the perfect indicator, but settling upon a consistent and intelligent method
of assessing your results and then tracking your trajectory with rigor.
No matter how much you have achieved, you will always be merely good relative to what you can become.
Lasting Endurance
Enduring great institutions practice the principle of “Preserve the Core and Stimulate Progress”, separating
core values and fundamental purpose (which should never change) from mere operating practices, cultural
norms and business strategies (which endlessly adapt to a changing world.)
Consistency distinguishes the truly great consistent intensity of effort, consistency with core values, consistency over time.
Facilitated by Candyss Bryant - Coordinator, Center for Community Based & Nonprofit Organizations at Austin
Community College - www.nonprofitaustin.org - cbryant1@austincc.edu
Gov-Great Organizations.mmap - 3/4/2010 - Mindjet
20. Officers of Board or of Membership
supervise and control the affairs of the Corporation
preside at all board meetings and shall exercise parliamentary control
President serve as an ex-officio member of all standing committees
with the advice of the Board of Directors and in accordance with
the requirements of these bylaws, set the agenda for each
meeting of the Board of Directors
act in place of the President in the event of the President's absence,
inability, or refusal to act, and shall exercise and discharge such other
Vice-President(s) duties as may be required by the board.
serve as parliamentarian and interpret any ambiguities of thr bylaws
shall take or ensure that someone takes minutes of all meetings of the
committees and Board of Directors, and shall keep copies of all minutes at the
principal office of the Corporation
shall attest to and keep the bylaws and other legal records of the Corporation,
or copies thereof, at the principal office of the Corporation
shall keep a record of the names and addresses of the Directors at the principal
office of the Corporation
with the approval of the Board of Directors, set up procedures for any elections
held by the Corporation
shall keep a record of all votes cast in such elections
Secretary
ensure that all records of the Corporation, minutes of all official meetings, and
records of all votes, are made available for inspection by any member of the
Board of Directors at the principal office of the Corporation during regular
business hours
shall see that all notices are duly given in accordance with these bylaws or as required by law
shall see that all books, reports, statements, certificates, and other documents and
Officers records of the Corporation are properly kept and filed
In the case of the absence or disability of the Secretary, or the Secretary's refusal or
neglect to fulfill the duties of Secretary, the Vice President shall perform the functions of
the Secretary.
will have charge and custody of all funds of the Corporation
will oversee and supervise the financial business of the Corporation
will render reports and accountings to the Directors as required by the Board of Directors
shall give to the Corporation a bond with one or more sureties for the faithful
performance of the duties of the office and for the restoration to the Corporation--in the
case of his or her death, resignation, retirement, or removal from office--all books,
papers, vouchers, money, and other property of whatever kind in his or her possession
or under his control belonging to the Corporation. The amount of the bond shall be
determined by the Board of Directors
shall devise a plan providing for the acceptance and disbursement of all funds of the
Corporation which shall be approved by the Board of Directors
with the approval of the Board of Directors, shall set up all checking, savings, and
Treasurer
investment accounts of the Corporation and deposit all such funds in the name of the
Corporation in such accounts
Treasurer's signature shall be the authorized signature for all checking, savings,
and investment accounts of the Corporation unless the Treasurer, with the
approval of the Board of Directors, designates another member of the Board of
Directors or employee of the Corporation as the authorized signatory for a
particular type of disbursement
shall prepare a monthly report for the Board of Directors, providing an accounting of all
transactions and of the financial conditions of the Corporation
shall keep all financing records, books, and annual reports of the financial activities of the
Corporation at the principal office of the Corporation and make them available at the
request of any Director or member of the public during regular business hours for
inspection and copying
Facilitated by Candyss Bryant - Coordinator, Center for Community Based & Nonprofit Organizations at Austin Community College -
www.nonprofitaustin.org - cbryant1@austincc.edu
Gov-Officers.mmap - 3/4/2010 - Mindjet
21. Internal Revenue Code
Law & Regulation
Business Organization Code - Title 2: Chapter 22. Nonprofit Corporations
Creation & Governing Documents
IRS 1023 Application
Determination Letter
Articles of Incorporation/ Certificate of Formation
Bylaws
Board
Governance is the responsibility of monitoring, overseeing and
providing direction for the organizations pursuit of its mission.
Board/ CEO CEO/ Staff
Getting Ensuring that the mission is accomplished and that all administrative,
operational and service functions are in place to achieve the strategic
Board directions sought. Also serve as experts on the agency purpose, work,
Work clients and community needs.
Done
Policies & Procedures
Governing Infrastructure
Board of Directors
CEO
Executive Committee
Committees, Task Forces/ Working Groups
Organizational Maintenance
Programs/ "lines of business"
Strategic thinking/ planning/ study
Advisory Council
Facilitated by Candyss Bryant- Coordinator, Center for Community Based & Nonprofit
Organizations at Austin Community College - www.nonprofitaustin.org - cbryant1@austincc.edu
Gov-Getting Board Work Done.mmap - 3/4/2010 - Mindjet
22. Boards normally govern by establishing policies guidelines for how the Board members can best work together
Articulates and defines important objectives, principles or values
A policy is any written statement approved by the
Limits or prescribes what kind of action will be taken in different situations
board or by the membership that:
Defines roles, responsibilities and authority
Bylaws contain basic Policies and Procedures
Organizational mission, objectives and values
Role and responsibilities of the board
Board decision-making and meeting practices (usually covered
partially by by-laws)
Conflict of interest
Board member conduct
Role, responsibilities, and authority of the executive director or CEO
Policies Financial management
& Board/ Organization Fundraising (including ethical considerations)
Procedures Policies Advocacy and public education
and Procedures
should be set for: Accountability to members, stakeholders and community (may be partially
addressed by bylaws in references to annual general meeting and annual
financial report)
Board nomination process
Document Retention or Destruction
Treatment and protection of consumers, customers, clients or users
Personnel, hiring and other human resource practices
Harassment policies
Personnel Whistleblower policy
Conflict of interest and confidentiality policies
Policy Building Tool from Nonprofit Risk Management Center with TANO membership discount
Facilitated by Candyss Bryant - Coordinator , Center for Community Based & Nonprofit Organizations at Austin Community College -
www.nonprofitaustin.org - bsilverb@austincc.edu
Gov-Policies Procedures.mmap - 3/4/2010 - Mindjet
23. Whistleblower Policy
Ensure that there is written policy and procedures for submitting and investigating a report
Document Preservation
Ensure that written policy and procedures exist. Management and staff held accountable for compliance.
Audit Committee
Ensure that audit committee established and in place
Certified Financial Statement
Ensure that board and management receive accurate and timely financial reports on a monthly basis
Accuracy & Timely Submission of IRS 990 form
Actively oversee the preparation and submission of the 990. Ensure document presented to entire
board with detailed explanations.
Higher Level of Board Accountability
Sarbanes-Oxley
Requirements Upgrade and adhere to written policies on board membership requirements, orientation content,
and performance expectations.
Conflict of Interest Policy and Code of Ethics
Ensures that all board members and senior management submit conflict of interest letters annually.
Ensure that written code of ethics for board and senior management alike.
Transparency at all Levels of the Organization
Ensure that there are written protocols for the reimbursement of travel claims and other reimbursable
expenses that are strictly enforced
Internal Controls for all Departments
Require management to demonstrate that internal controls are in place and enforced
Consistent adherence to new policies and enforcement
Board members and senior management are kept apprised of current developments in nonprofit
management and legislation
Excerpted from *Peggy M. Jackson, Sarbanes-Oxley for Nonpro fit Boards . John Wiley & Sons, 2006;
Facilitated by Candyss Bryant, Coordinator, Center for Community-Based & Nonprofit Organizations at Austin
Community College - cbryant1@austincc.edu - www.nonprofitaustin.org & President & CEO, Texas Association of
Nonprofit Organizations (TANO) - barry@tano.org - www.tano.org
Gov-SOX Requirements and Board Response (2).mmap - 3/4/2010 - Mindjet
29. From the Resource Collection of Center for Community-Based &
Nonprofit Organizations at Austin Community College
www.nonprofitaustin.org (512) 223-7111 ccbno@austincc.edu
Board Development Assessment Tool
by the Learning Institute
Indicator Done? Needs Improvement?
None/NA Some Much
Internal Procedures
1. The organization has a clear sense of who they are and has spent
time thinking about the kinds of people they want on their board.
2. The organization has completed a formal review of its current
board profile and has identified deficiencies (ie using an instrument
such as the board profile worksheet).
3. The organization has identified individuals that have the
characteristics that are lacking on the board and have developed a
recruitment strategy.
4. The organization has a nominating committee in place.
5. Have there been any major changes in the mission of the
organization that might require a change in the make‐up of the
board?
6. The organization and governing board have spent time talking
about the advantages of having a diverse board.
7. The organization cooperates with other nonprofits in the
community in the development and maintenance of a board bank.
8. Potential board members are recruited from within the
organization (volunteers, past employees, members, etc.) as well as
outside the organization.
9. The board chair and staff (if any) have developed "tools" that
keep board meetings interesting, fun and productive. Meetings are
evaluated for productivity at least occasionally.
10. Board members serve without payment unless the agency has a
policy identifying reimbursable out‐of‐pocket expenses.
11. Board members are accessible to stakeholders and to staff
(volunteer and paid).
12. The Board plays an active role in developing and reviewing a
strategic plan for the organization.
Operational Procedures
1. The roles of the board are clearly stated and communicated.
Board members commit to those responsibilities by signing a board
commitment letter.
2. Board meetings are well attended.
Board Development Assessment Tool Page 1 of 3
30. 3. When a board member misses a board meeting without
announcing a reason, another board member or the director of the
organization calls them.
4. Potential board members are interviewed before they are asked
to serve.
Indicator Done? Needs Improvement?
None/NA Some Much
6. The board has a nominating process that ensures that the board
remains appropriately diverse with respect to ethnicity, gender,
economic status, culture, disabilities, age, skills and/or expertise.
7. Each board member has a board operations manual that
summarizes responsibilities (including job descriptions for officers)
and operational procedures. This manual includes a copy of the
organizations bylaws.
8. The number of current board members is consistent with what is
required in the bylaws or state statutes.
9. The board reviews the bylaws on at least an annual basis. Bylaws
should clearly state the organization's purpose, service area, defined
members, defined board of directors, specific meeting guidelines,
defined officers, defined committees, guidelines for amending
bylaws, guidelines for dissolution of the organization, guidelines for
financial and legal procedures.
10. The board has developed an annual meeting calendar with tasks
that routinely need to be done at specific board meetings….i.e.
review bylaws in November, Prepare for Audit in August,
Nomination Committee prepares slate of nominations in July, etc.
11. The board has a policy and procedure for handling urgent
matters between regularly scheduled meetings.
12. The organization maintains a conflict‐of‐interest policy and all
board members and staff review and sign to acknowledge and
comply with the policy (Could be a part of the board commitment
letter)
13. The board has a written policy prohibiting employees and
members of their immediate families from serving as board chair or
treasurer.
14. All board meetings have written agendas and materials that are
given to the board in advance of the meetings. Board
reports/minutes are recorded and action taken on the minutes of all
meetings.
Fiscal Management
1. Board members have made a strong individual financial
commitment to the organization.
2. The board takes the leadership role in fundraising and financial
management.
3. The board oversees the annual audit and uses it to strengthen the
organization's financial policies.
Board Development Assessment Tool Page 2 of 3
31. 4. The board is doing a good job of insuring that the organization is
fulfilling its regulatory and financial requirements.
5. The board prepares a budget (based on a recommendation from
the executive director if one exists) which allocates funds to the
major priorities identified in the strategic plan of the organization.
Indicator Done? Needs Improvement?
None/NA Some Much
6. A financial plan has been developed to endure financial stability
for 3‐5 years and is consistent with the organization's strategic plan.
7. The board involves individuals most knowledgeable about
programs/activities in preparing the budget.
8. The board understands the annual budget.
9. The board reviews monthly reports of expenditures and revenues.
10. The board compares actual revenues and expenditures to
budgeted revenues and expenditures on a monthly basis.
11. Adjustments to the budget during the year are made based on
actual or anticipated changes. The board approves all
adjustments/revisions to the budget.
12. The current budget information is used as a base for future
budgeting, board meetings….i.e. review bylaws in November,
Prepare for Audit in August, Nomination Committee prepares slate
of nominations in July etc.
Board Development Assessment Tool Page 3 of 3