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The eG Enterprise Suite TM February 2, 2011 Real-Time Monitoring & Proactive Infrastructure Triage
The problem: How do you rapidly and efficiently find the cause of IT business service performance issues before end users are impacted? Issues in monitoring multi-tier infrastructures
February 2, 2011 Monitoring Silos Does Not Work End User Client Admin LAN Admin Firewall admin Server admin VMware admin Domain admin ERP Admin Sys admin Application Admin Database Admin Hey, this is not working Siloed monitoring results in the “It’s not me!” syndrome The server is working OK No other complaints All lights Are green We don’t see anything wrong VMs are lightly loaded Everything Is OK Not our problem Looks fine Not mine either Talk to the other guys
Resolving Problems Faster Has Big Paybacks
Slide © 2007 eG Innovations Inc All Rights Reserved February 2, 2011 The eG Universal Agent ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Slide February 2, 2011 Benefits of Automated Root Cause Analysis ,[object Object],[object Object],[object Object],[object Object],With eG Problem Resolved Problem Occurs Problem Isolated Large amount of time saved Problem Resolved Problem Occurs User Notices Slowdown 80% of time spent in isolating the problem TODAY Problem Isolated Mean time to Repair (MTTR) is very high eG Suite
Slide Flexible Web Reporting © 2007 eG Innovations Inc All Rights Reserved February 2, 2011 Executive & operations reports  Network, system, application reports  Enables triage across disparate infrastructure components  Real-time or historical analysis  Ideal for trend analysis, capacity planning 
ROI Example The lower time to repair numbers are based on eG Enterprise alerting 4-9 minutes faster than other monitors and the alerts from eG being more specific to the issue. 33% average improvement in problem resolution time = 4,512 fewer customers impacted per problem Before eG With eG ,[object Object],[object Object],[object Object],[object Object],[object Object],Benefits perceived by the customer with 8 weeks of deployment:
Summary of Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Slide For more information © 2007 eG Innovations Inc All Rights Reserved February 2, 2011 Web: www.eginnovations.com Email: sales@eginnovations.com

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eG Overview

  • 1. The eG Enterprise Suite TM February 2, 2011 Real-Time Monitoring & Proactive Infrastructure Triage
  • 2. The problem: How do you rapidly and efficiently find the cause of IT business service performance issues before end users are impacted? Issues in monitoring multi-tier infrastructures
  • 3. February 2, 2011 Monitoring Silos Does Not Work End User Client Admin LAN Admin Firewall admin Server admin VMware admin Domain admin ERP Admin Sys admin Application Admin Database Admin Hey, this is not working Siloed monitoring results in the “It’s not me!” syndrome The server is working OK No other complaints All lights Are green We don’t see anything wrong VMs are lightly loaded Everything Is OK Not our problem Looks fine Not mine either Talk to the other guys
  • 4. Resolving Problems Faster Has Big Paybacks
  • 5.
  • 6.
  • 7. Slide Flexible Web Reporting © 2007 eG Innovations Inc All Rights Reserved February 2, 2011 Executive & operations reports  Network, system, application reports  Enables triage across disparate infrastructure components  Real-time or historical analysis  Ideal for trend analysis, capacity planning 
  • 8.
  • 9.
  • 10. Slide For more information © 2007 eG Innovations Inc All Rights Reserved February 2, 2011 Web: www.eginnovations.com Email: sales@eginnovations.com