Labor Planning & Scheduling decision/analysis partners offers practical labor planning and schedulingAT A GLANCE: solutions to help postal organizations optimize their labor costs while meeting customer demand and service standards. Our approach promotes the adoptionD/AP OFFERS POSTAL AND of standardized processes and tools and the establishment of a corporate-wideSHIPPING ORGANIZATIONS ANINTEGRATED APPROACH TO framework.PLANNING AND SCHEDULINGLABOR REQUIREMENTS: Framework for Integrated Labor Planning & Scheduling1. CREATE A UNIFIED Postal organizations struggle to determine the right amount of labor required to FRAMEWORK ACROSS THE process their specific mail volume, and meet service performance. The key is ORGANIZATION the adoption of an integrated framework, processes and tools for labor planning2. IMPLEMENT AGILE LABOR and scheduling. Starting with a quick audit of practices, d/ap helps PLANNING AND SCHEDULING organizations develop an enterprise-wide framework for labor planning and ADAPTING TO PRODUCTION DEMAND AND PERFORMANCE scheduling, under prevailing labor agreements and with complete alignment to REQUIREMENTS the organization’s own strategic plans. We then define and develop processes3. REPORT ON LABOR and tools for labor planning and scheduling, and we ensure their alignment to UTILIZATION TO SUPPORT corporate standards and their integration with corporate IT systems. CORPORATE AND SUPERVISORY DECISION MAKING Integrated and Agile Workforce Planning & Scheduling Processes for workforce planning and scheduling tend to be broken andD/AP HAS DEVELOPED A NUMBER inconsistent: Headquarters set workforce targets based on financial goals;OF PRACTICAL TOOLS TO HELP plants organize their workforce according to production requirements and/orPOSTAL OPERATORS MANAGELABOR: staff availability; Unions, on the other hand, establish collective bargaining agreements based on labor priorities. STANDARDIZED WORK ASSIGNMENT TEMPLATES decision/analysis partners offers an approach to implement integrated and agile workforce planning and scheduling. Using an incremental design-and- WORKFORCE PLANNING evaluation cycle: OPERATIONS-DRIVEN We define processes that account for all stakeholders needs and WORKFORCE SCHEDULING requirements; We develop proofs of concepts for workforce planning and/or scheduling; We seek consensus from stakeholders about the tools we devise; We then implement an integrated framework based on corporate standards, existing IT platforms and commercial tools.
90 80 100% Labor Reporting and Decision Support 70 80% Our approach develops labor reporting scoreboards focusing on key % Active Operators 60 Operators 50 60% Part-Time Operators 40 Full-Time Operators 30 20 40% Required Operators Operator Utilization performance indicators to help manage and reduce operating costs. Labor 20% 10 0 0% information is reported in multiple views to enable end-users to analyze 7:30 8:30 9:30 0:30 1:30 2:30 3:30 4:30 5:30 6:30 10:30 11:30 12:30 13:30 14:30 15:30 16:30 17:30 18:30 19:30 20:30 21:30 22:30 23:30 RecalculateResults Dashboard workforce information and relate it to budgets, production requirements,Total 566.25 1272.00 Full-time Part-time 840 Total required staff-hours 432 Total applied staff-hours performance standards, and craft levels. Data is presented by business process, 705.75 Total unused staff-hours 0.00Total Staffing by Shift Total unfilled labor demand in staff-hours Total Staffing by Craft plant, region, and craft; as well as by day, week, and quarter.Day Evening Night Total Craft 1 2 3 Total 6 57 42 105 Full-Time 63 21 21 105 Full-Time 48 24 36 108 Part-Time 75 27 6 108 Part-Time 54 81 78 Total 138 48 27 Total About decision/analysis partnersOUR EXPERIENCE: decision/analysis partners is an independent technical and management advisory services firm offering operations management, business strategy,DECISION/ANALYSIS PARTNERS market analysis and technology consulting services in the postal, shipping andHAS SIGNIFICANT EXPERIENCE mailing industry.ASSISTING AND TRANSFORMING Our approach uses sound and proven analytical methodologies to develop,POSTAL ORGANIZATIONS AND evaluate, and help implement viable business solutions. Our team includesSUPPLIERS OF POSTAL technical and management consultants, systems engineers, business architects,SOLUTIONS & TECHNOLOGIES postal technologists, and postal operations managers. We have led major postalWORLDWIDE. and logistics enterprise transformation initiatives. Our company is based in Fairfax, Virginia, outside Washington, DC, and in Brussels, Belgium. We deliver advisory services worldwide.