Social Media Marketing Presentation

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  • Social Media Marketing Presentation

    1. 1. LO EnLme is H a mySocial Media Monitoring Center
    2. 2. Social Media Monitoring Center
    3. 3. 10.000.000
    4. 4. 2007200820092010 } +100K Facebook +34K Twitter
    5. 5. Relationship With Customer Social Media Monitoring Center Public Customer Marketing Sales Relations Service• Campaign Analysis • Traffic Movement • Crisis Management • Generate • Handling of• Brand Awareness • PR with Sponsors Conversation inquiries and Doubts and Partners • Technical Support Customer Engagement
    6. 6. 2011
    7. 7. 1st in 2011 LatinAmerica!
    8. 8. SOCIAL MEDIAMONITORING ANDCUSTOMERENGAGEMENT COMPANY ? @ HD HBO
    9. 9. 208.435
    10. 10. 2010 69.8592011 208.435+198%
    11. 11. 2010 14.7632011 88.521+500%
    12. 12. Customer Service• Handling of inquiriesand Doubts• Technical Support
    13. 13. ?? ? ? ? ? ? ?
    14. 14. #BLAH! A H! BLAH! @BL @B BLAH!BLAH LA ! H! H ! B LA LA H! #B
    15. 15. My iPhone 4 always lowers itsinternet speed in the secondpart of the month EH!Can we call you to xxxxx389?Ok!Our executives will call you,take care!I can’t pay my bill on yourwebsite! #MovistarSucksIs there any way we can helpyou?No, I had to use anothermethod, your page doesn’t work!
    16. 16. My iPhone 4 always lowers itsinternet speed in the secondpart of the month EH!Can we call you to xxxxx389?Ok!Our executives will call you,take care!I can’t pay my bill on yourwebsite! #MovistarSucksIs there any way we can helpyou?No, I had to use anothermethod, your page doesn’t work!
    17. 17. LOHyEnLme ism a NKY OU ! @ THA THANK YOU! IA S! AC G THA R #THANKYOU! NK Y O U! @GRA CIAS ANKYOU! RACIAS! @TH G #

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