Cohesive soa solutions

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Cohesive soa solutions

  1. 1. info@cohtechnologies.com website: www.cohtechnologies.com<br />Grandstream<br />Drishti<br />NEC<br />
  2. 2. Drishti | NEC | Grandstream<br />info@cohtechnologies.com website: www.cohtechnologies.com<br />
  3. 3. Drishti – Unified Contact Centre<br /><ul><li>Leading providers of Customer Interaction Management Solutions
  4. 4. Patent Pending Technology
  5. 5. Powering over 350 clients globally
  6. 6. 100s of Self-Help, Outbound, Inbound & Blended processes
  7. 7. Focus on emerging economies.
  8. 8. Presence across India, Philippines, Middle East, Bangladesh, Malaysia, Indonesia, United States
  9. 9. Recognized by leading industry bodies
  10. 10. Winner of NASSCOM innovation award (2008)
  11. 11. IP Contact Center Technology Pioneer Award from TMC net
  12. 12. Awarded best ACD, Outbound, Customer Support in APAC by Contact Center World 2008.
  13. 13. Deloitte fastest 500 in Asia-Pac (2008)
  14. 14. Red Herring top 200 companies (in contention for top 100)</li></ul>info@cohtechnologies.com website: www.cohtechnologies.com<br />
  15. 15. info@cohtechnologies.com website: www.cohtechnologies.com<br />Drishti | NEC | Grandstream<br />
  16. 16. info@cohtechnologies.com website: www.cohtechnologies.com<br />Drishti | NEC | Grandstream<br />
  17. 17. info@cohtechnologies.com website: www.cohtechnologies.com<br />Drishti | NEC | Grandstream<br />
  18. 18. Ameyo - Interaction Mgmt & Helpdesk System<br />On resolution, an Phone/ SMS/ Email notification is sent to customer <br />Customer<br />Complete Interaction Management with Helpdesk<br />Phone<br />E-mail<br />Chat<br />IVR (Self-Service)<br />SMS<br />Web<br />A ticket is generated and caller’s information is populated in the system<br />If the issue is complex, the agent is connected in parallel to a SME, who assists in resolution<br />An agent gets a screen pop containing ticket details while customer is connected<br />Helpdesk Agents<br />Subject Matter Experts<br />info@cohtechnologies.com website: www.cohtechnologies.com<br />
  19. 19. Visit at www.grandstreamindia.com<br />Drishti | NEC | Grandstream<br />WELCOME TO THE IP-WORLD<br />info@cohtechnologies.com website: www.cohtechnologies.com<br />
  20. 20. info@cohtechnologies.com website: www.cohtechnologies.com<br />Visit at www.grandstreamindia.com<br />Fast Facts<br />Drishti | NEC | Grandstream<br /><ul><li>A leading manufacturer of SIP-standard products for broadband networks  
  21. 21. We manufacture a comprehensive portfolio of high-performance, affordable ATAs, Gateways, and SIP phones
  22. 22. Target market: worldwide residential, small-medium business & enterprise markets
  23. 23. Consistently recognized by the VoIP industry for our excellent products
  24. 24. Product of the Year from 2003 to 2008 (IP PBX)
  25. 25. Best in Show Awards
  26. 26. Pulver 100 </li></li></ul><li>info@cohtechnologies.com website: www.cohtechnologies.com<br />Visit at www.grandstreamindia.com<br />Drishti | NEC | Grandstream<br />Strategic Solution Partners<br />
  27. 27. info@cohtechnologies.com website: www.cohtechnologies.com<br />Visit at www.grandstreamindia.com<br />Drishti | NEC | Grandstream<br />
  28. 28. EPABX<br />Installed at Branch<br />UC working on VPN<br />For Fax on e-mail <br />Branch Office<br />Outlook, Lotus BackStage<br />Fax on UC<br />EPABX <br />Installed at HO<br />Grandstream GXV 3140<br />Video IP Phone with 3 party <br />Video Conferencing<br />On IP<br />Branch <br />Office<br />Bandwidth 512 Kbps<br />Grandstream <br />All in One <br />IP PBX<br />Head <br />Office<br />EPABX<br />Installed at Branch<br />Grandstream BT 200 / 201<br />IP Phone connected<br />On VoIP<br />Bandwidth 64 Kbps<br />FaxClient<br />Branch Office<br />Bandwidth 512 Kbps<br />VPN on <br />E1/PRI & <br />Lease Line<br />IP Phone<br />EPABX<br />Installed at Branch<br />info@cohtechnologies.com website: www.cohtechnologies.com<br />
  29. 29. Visit at www.grandstreamindia.com<br />Drishti | NEC | Grandstream<br />IP PHONES – Voice / Video<br />GXP 2000<br />GXV 3000/5/6<br />BT 200 / 201<br />GXP 280<br />GXP 2010<br />GXV 3140<br />GXP 2020<br />GXP 2000 / <br />2020 Extn.<br />GXP 1200<br />info@cohtechnologies.com website: www.cohtechnologies.com<br />
  30. 30. info@cohtechnologies.com website: www.cohtechnologies.com<br />Visit at www.grandstreamindia.com<br />Drishti | NEC | Grandstream<br />IP GATEWAYS/ATA<br />FXS 4 / 8 / 24 Ports<br />HT 486 / 502<br />1 / 2 FXS Ports<br />FXO 4 / 8 Ports<br />HT 503<br />1 FXS + 1 FXO<br />
  31. 31. info@cohtechnologies.com website: www.cohtechnologies.com<br />Visit at www.grandstreamindia.com<br />Drishti | NEC | Grandstream<br />IP PBX / IP CAMERA<br />GXV3601 / HD / LL<br />VoIP SIP CAMERA<br />GXE 5024 / 5028<br />100 Extn., 150 hrs. Voice Mail<br />
  32. 32. info@cohtechnologies.com website: www.cohtechnologies.com<br />Drishti | NEC | Grandstream<br />PBX – PRI / ANALOG / IP <br />
  33. 33. info@cohtechnologies.com website: www.cohtechnologies.com<br />Drishti | NEC | Grandstream<br />
  34. 34. website: www.cohtechnologies.com<br />N/A<br />Model 320C(BK only)<br />Model 32D(BK/WH)<br />Model 24D(BK/WH)<br />Model 12D(BK/WH)<br />Model 8LD(BK/WH)<br />DESI-Less<br />Model 12BT(BK only)<br />Cordless Handset (Bluetooth)<br />DSS Console (BK/WH)<br />Model 6DE(BK only)<br />Model 2E(BK only)<br />Tech/v1.0/Aug2007<br />
  35. 35. info@cohtechnologies.com website: www.cohtechnologies.com<br />Drishti | NEC | Grandstream<br />
  36. 36. info@cohtechnologies.com website: www.cohtechnologies.com<br />Schematic Description<br />Drishti | NEC | Grandstream<br />PRI LINE on<br /> Copper wire<br />ANALOG EXTNS.<br />ANALOG<br />TRUNK LINES<br />Protocol Convertor<br />ANALOG<br />TRUNK LINES<br />Centrex - Console<br />ANALOG TRUNKS<br />
  37. 37. info@cohtechnologies.com website: www.cohtechnologies.com<br />Deployment Diagram of Multiple Office on MPLS/VPN with Local TDM on all offices<br />Drishti | NEC | Grandstream<br />Multi Media IP Phone <br />Enable Video Conferencing <br />In all offices<br />Central Office<br />LAN<br />User DB<br />Office X<br />LAN<br />VPN<br />E1 ISDN PRI<br />(PSTN Connectivity)<br />Office Y<br />E1 ISDN PRI<br />(PSTN Connectivity)<br />LAN<br />E1 ISDN PRI<br />(PSTN Connectivity)<br />
  38. 38. info@cohtechnologies.com website: www.cohtechnologies.com<br />Deployment Diagram for multi-site contact center setup in Hosted / Premises Scenario<br />Drishti | NEC | Grandstream<br />Datacenter<br />LAN (HA)<br />Router<br />ACP (Ameyo Control Panel)<br />Administrators, Power-User<br />Call Center #5<br />Call Center #1<br />LAN<br />Reporting Server<br />LAN<br />Redundant Server (n+1)<br />Agents, Administrators, Supervisors<br />Agents, Administrators, Supervisors<br />E1 ISDN PRI<br />Call Servers<br />E1 ISDN PRI<br />Call Servers<br />Call Server <br />Router<br />8 E1<br />Router<br />8 E1<br />Application Server #2<br />E1 ISDN PRI<br />Private IP network<br />8 E1<br />Application Server #3<br />Application Server #4<br />Application Server <br />All servers shown are HP DL380G6, Dual Xeon (Quad core 2+ GHz), 8GB RAM, RAID-5 SAS HDD<br />
  39. 39. info@cohtechnologies.com website: www.cohtechnologies.com<br /><ul><li>Call Centres
  40. 40. Kochar
  41. 41. Intouch
  42. 42. ELI Research
  43. 43. IMRB
  44. 44. GetIT Infomedia
  45. 45. NIIT SmartServe
  46. 46. Hosted Enterprises
  47. 47. Symbio
  48. 48. Novanet
  49. 49. Enterprises
  50. 50. Motilal Oswal
  51. 51. D’Damas
  52. 52. GE Money
  53. 53. LPU
  54. 54. Unicon
  55. 55. Telecom
  56. 56. Dhiraagu
  57. 57. Applications/IVR
  58. 58. Bookmyshow
  59. 59. CESC (IVR)
  60. 60. HCL Technologies</li></ul>Drishti | NEC | Grandstream<br />Clients across world in all Segments<br />
  61. 61. info@cohtechnologies.com website: www.cohtechnologies.com<br />SYNOPSIS : SOLUTION BASKET<br />Drishti | NEC | Grandstream<br />DRISHTI<br />ISDN PBX / KTS<br />Inbound<br />Cohesive<br />UCC <br />Outbound<br />TDM/IP<br />NEC<br />Blended<br />Soft Switch<br />GRANDSTREAM <br />IP Phones (Audio / Video)<br />Gateways (FXS / FXO)<br />VoIP CPE<br />Surveillance<br />IP PBX<br />
  62. 62. info@cohtechnologies.com website: www.cohtechnologies.com<br />Drishti | NEC | Grandstream<br />Thanks for kind Attention<br />Corporate support: +91 11 4940000<br />E mail: info@cohtechnologies.com<br />

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