18. Ameyo - Interaction Mgmt & Helpdesk System On resolution, an Phone/ SMS/ Email notification is sent to customer Customer Complete Interaction Management with Helpdesk Phone E-mail Chat IVR (Self-Service) SMS Web A ticket is generated and caller’s information is populated in the system If the issue is complex, the agent is connected in parallel to a SME, who assists in resolution An agent gets a screen pop containing ticket details while customer is connected Helpdesk Agents Subject Matter Experts info@cohtechnologies.com website: www.cohtechnologies.com
19. Visit at www.grandstreamindia.com Drishti | NEC | Grandstream WELCOME TO THE IP-WORLD info@cohtechnologies.com website: www.cohtechnologies.com
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21. We manufacture a comprehensive portfolio of high-performance, affordable ATAs, Gateways, and SIP phones
27. info@cohtechnologies.com website: www.cohtechnologies.com Visit at www.grandstreamindia.com Drishti | NEC | Grandstream
28. EPABX Installed at Branch UC working on VPN For Fax on e-mail Branch Office Outlook, Lotus BackStage Fax on UC EPABX Installed at HO Grandstream GXV 3140 Video IP Phone with 3 party Video Conferencing On IP Branch Office Bandwidth 512 Kbps Grandstream All in One IP PBX Head Office EPABX Installed at Branch Grandstream BT 200 / 201 IP Phone connected On VoIP Bandwidth 64 Kbps FaxClient Branch Office Bandwidth 512 Kbps VPN on E1/PRI & Lease Line IP Phone EPABX Installed at Branch info@cohtechnologies.com website: www.cohtechnologies.com
31. info@cohtechnologies.com website: www.cohtechnologies.com Visit at www.grandstreamindia.com Drishti | NEC | Grandstream IP PBX / IP CAMERA GXV3601 / HD / LL VoIP SIP CAMERA GXE 5024 / 5028 100 Extn., 150 hrs. Voice Mail
32. info@cohtechnologies.com website: www.cohtechnologies.com Drishti | NEC | Grandstream PBX – PRI / ANALOG / IP
34. website: www.cohtechnologies.com N/A Model 320C(BK only) Model 32D(BK/WH) Model 24D(BK/WH) Model 12D(BK/WH) Model 8LD(BK/WH) DESI-Less Model 12BT(BK only) Cordless Handset (Bluetooth) DSS Console (BK/WH) Model 6DE(BK only) Model 2E(BK only) Tech/v1.0/Aug2007
36. info@cohtechnologies.com website: www.cohtechnologies.com Schematic Description Drishti | NEC | Grandstream PRI LINE on Copper wire ANALOG EXTNS. ANALOG TRUNK LINES Protocol Convertor ANALOG TRUNK LINES Centrex - Console ANALOG TRUNKS
37. info@cohtechnologies.com website: www.cohtechnologies.com Deployment Diagram of Multiple Office on MPLS/VPN with Local TDM on all offices Drishti | NEC | Grandstream Multi Media IP Phone Enable Video Conferencing In all offices Central Office LAN User DB Office X LAN VPN E1 ISDN PRI (PSTN Connectivity) Office Y E1 ISDN PRI (PSTN Connectivity) LAN E1 ISDN PRI (PSTN Connectivity)
38. info@cohtechnologies.com website: www.cohtechnologies.com Deployment Diagram for multi-site contact center setup in Hosted / Premises Scenario Drishti | NEC | Grandstream Datacenter LAN (HA) Router ACP (Ameyo Control Panel) Administrators, Power-User Call Center #5 Call Center #1 LAN Reporting Server LAN Redundant Server (n+1) Agents, Administrators, Supervisors Agents, Administrators, Supervisors E1 ISDN PRI Call Servers E1 ISDN PRI Call Servers Call Server Router 8 E1 Router 8 E1 Application Server #2 E1 ISDN PRI Private IP network 8 E1 Application Server #3 Application Server #4 Application Server All servers shown are HP DL380G6, Dual Xeon (Quad core 2+ GHz), 8GB RAM, RAID-5 SAS HDD
