• Save
Cohesive soa solutions
Upcoming SlideShare
Loading in...5
×
 

Like this? Share it with your network

Share

Cohesive soa solutions

on

  • 738 views

 

Statistics

Views

Total Views
738
Views on SlideShare
734
Embed Views
4

Actions

Likes
0
Downloads
0
Comments
0

2 Embeds 4

http://localhost 3
http://ennovations.in 1

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Cohesive soa solutions Presentation Transcript

  • 1. info@cohtechnologies.com website: www.cohtechnologies.com
    Grandstream
    Drishti
    NEC
  • 2. Drishti | NEC | Grandstream
    info@cohtechnologies.com website: www.cohtechnologies.com
  • 3. Drishti – Unified Contact Centre
    • Leading providers of Customer Interaction Management Solutions
    • 4. Patent Pending Technology
    • 5. Powering over 350 clients globally
    • 6. 100s of Self-Help, Outbound, Inbound & Blended processes
    • 7. Focus on emerging economies.
    • 8. Presence across India, Philippines, Middle East, Bangladesh, Malaysia, Indonesia, United States
    • 9. Recognized by leading industry bodies
    • 10. Winner of NASSCOM innovation award (2008)
    • 11. IP Contact Center Technology Pioneer Award from TMC net
    • 12. Awarded best ACD, Outbound, Customer Support in APAC by Contact Center World 2008.
    • 13. Deloitte fastest 500 in Asia-Pac (2008)
    • 14. Red Herring top 200 companies (in contention for top 100)
    info@cohtechnologies.com website: www.cohtechnologies.com
  • 15. info@cohtechnologies.com website: www.cohtechnologies.com
    Drishti | NEC | Grandstream
  • 16. info@cohtechnologies.com website: www.cohtechnologies.com
    Drishti | NEC | Grandstream
  • 17. info@cohtechnologies.com website: www.cohtechnologies.com
    Drishti | NEC | Grandstream
  • 18. Ameyo - Interaction Mgmt & Helpdesk System
    On resolution, an Phone/ SMS/ Email notification is sent to customer
    Customer
    Complete Interaction Management with Helpdesk
    Phone
    E-mail
    Chat
    IVR (Self-Service)
    SMS
    Web
    A ticket is generated and caller’s information is populated in the system
    If the issue is complex, the agent is connected in parallel to a SME, who assists in resolution
    An agent gets a screen pop containing ticket details while customer is connected
    Helpdesk Agents
    Subject Matter Experts
    info@cohtechnologies.com website: www.cohtechnologies.com
  • 19. Visit at www.grandstreamindia.com
    Drishti | NEC | Grandstream
    WELCOME TO THE IP-WORLD
    info@cohtechnologies.com website: www.cohtechnologies.com
  • 20. info@cohtechnologies.com website: www.cohtechnologies.com
    Visit at www.grandstreamindia.com
    Fast Facts
    Drishti | NEC | Grandstream
    • A leading manufacturer of SIP-standard products for broadband networks  
    • 21. We manufacture a comprehensive portfolio of high-performance, affordable ATAs, Gateways, and SIP phones
    • 22. Target market: worldwide residential, small-medium business & enterprise markets
    • 23. Consistently recognized by the VoIP industry for our excellent products
    • 24. Product of the Year from 2003 to 2008 (IP PBX)
    • 25. Best in Show Awards
    • 26. Pulver 100
  • info@cohtechnologies.com website: www.cohtechnologies.com
    Visit at www.grandstreamindia.com
    Drishti | NEC | Grandstream
    Strategic Solution Partners
  • 27. info@cohtechnologies.com website: www.cohtechnologies.com
    Visit at www.grandstreamindia.com
    Drishti | NEC | Grandstream
  • 28. EPABX
    Installed at Branch
    UC working on VPN
    For Fax on e-mail
    Branch Office
    Outlook, Lotus BackStage
    Fax on UC
    EPABX
    Installed at HO
    Grandstream GXV 3140
    Video IP Phone with 3 party
    Video Conferencing
    On IP
    Branch
    Office
    Bandwidth 512 Kbps
    Grandstream
    All in One
    IP PBX
    Head
    Office
    EPABX
    Installed at Branch
    Grandstream BT 200 / 201
    IP Phone connected
    On VoIP
    Bandwidth 64 Kbps
    FaxClient
    Branch Office
    Bandwidth 512 Kbps
    VPN on
    E1/PRI &
    Lease Line
    IP Phone
    EPABX
    Installed at Branch
    info@cohtechnologies.com website: www.cohtechnologies.com
  • 29. Visit at www.grandstreamindia.com
    Drishti | NEC | Grandstream
    IP PHONES – Voice / Video
    GXP 2000
    GXV 3000/5/6
    BT 200 / 201
    GXP 280
    GXP 2010
    GXV 3140
    GXP 2020
    GXP 2000 /
    2020 Extn.
    GXP 1200
    info@cohtechnologies.com website: www.cohtechnologies.com
  • 30. info@cohtechnologies.com website: www.cohtechnologies.com
    Visit at www.grandstreamindia.com
    Drishti | NEC | Grandstream
    IP GATEWAYS/ATA
    FXS 4 / 8 / 24 Ports
    HT 486 / 502
    1 / 2 FXS Ports
    FXO 4 / 8 Ports
    HT 503
    1 FXS + 1 FXO
  • 31. info@cohtechnologies.com website: www.cohtechnologies.com
    Visit at www.grandstreamindia.com
    Drishti | NEC | Grandstream
    IP PBX / IP CAMERA
    GXV3601 / HD / LL
    VoIP SIP CAMERA
    GXE 5024 / 5028
    100 Extn., 150 hrs. Voice Mail
  • 32. info@cohtechnologies.com website: www.cohtechnologies.com
    Drishti | NEC | Grandstream
    PBX – PRI / ANALOG / IP
  • 33. info@cohtechnologies.com website: www.cohtechnologies.com
    Drishti | NEC | Grandstream
  • 34. website: www.cohtechnologies.com
    N/A
    Model 320C(BK only)
    Model 32D(BK/WH)
    Model 24D(BK/WH)
    Model 12D(BK/WH)
    Model 8LD(BK/WH)
    DESI-Less
    Model 12BT(BK only)
    Cordless Handset (Bluetooth)
    DSS Console (BK/WH)
    Model 6DE(BK only)
    Model 2E(BK only)
    Tech/v1.0/Aug2007
  • 35. info@cohtechnologies.com website: www.cohtechnologies.com
    Drishti | NEC | Grandstream
  • 36. info@cohtechnologies.com website: www.cohtechnologies.com
    Schematic Description
    Drishti | NEC | Grandstream
    PRI LINE on
    Copper wire
    ANALOG EXTNS.
    ANALOG
    TRUNK LINES
    Protocol Convertor
    ANALOG
    TRUNK LINES
    Centrex - Console
    ANALOG TRUNKS
  • 37. info@cohtechnologies.com website: www.cohtechnologies.com
    Deployment Diagram of Multiple Office on MPLS/VPN with Local TDM on all offices
    Drishti | NEC | Grandstream
    Multi Media IP Phone
    Enable Video Conferencing
    In all offices
    Central Office
    LAN
    User DB
    Office X
    LAN
    VPN
    E1 ISDN PRI
    (PSTN Connectivity)
    Office Y
    E1 ISDN PRI
    (PSTN Connectivity)
    LAN
    E1 ISDN PRI
    (PSTN Connectivity)
  • 38. info@cohtechnologies.com website: www.cohtechnologies.com
    Deployment Diagram for multi-site contact center setup in Hosted / Premises Scenario
    Drishti | NEC | Grandstream
    Datacenter
    LAN (HA)
    Router
    ACP (Ameyo Control Panel)
    Administrators, Power-User
    Call Center #5
    Call Center #1
    LAN
    Reporting Server
    LAN
    Redundant Server (n+1)
    Agents, Administrators, Supervisors
    Agents, Administrators, Supervisors
    E1 ISDN PRI
    Call Servers
    E1 ISDN PRI
    Call Servers
    Call Server
    Router
    8 E1
    Router
    8 E1
    Application Server #2
    E1 ISDN PRI
    Private IP network
    8 E1
    Application Server #3
    Application Server #4
    Application Server
    All servers shown are HP DL380G6, Dual Xeon (Quad core 2+ GHz), 8GB RAM, RAID-5 SAS HDD
  • 39. info@cohtechnologies.com website: www.cohtechnologies.com
    • Call Centres
    • 40. Kochar
    • 41. Intouch
    • 42. ELI Research
    • 43. IMRB
    • 44. GetIT Infomedia
    • 45. NIIT SmartServe
    • 46. Hosted Enterprises
    • 47. Symbio
    • 48. Novanet
    • 49. Enterprises
    • 50. Motilal Oswal
    • 51. D’Damas
    • 52. GE Money
    • 53. LPU
    • 54. Unicon
    • 55. Telecom
    • 56. Dhiraagu
    • 57. Applications/IVR
    • 58. Bookmyshow
    • 59. CESC (IVR)
    • 60. HCL Technologies
    Drishti | NEC | Grandstream
    Clients across world in all Segments
  • 61. info@cohtechnologies.com website: www.cohtechnologies.com
    SYNOPSIS : SOLUTION BASKET
    Drishti | NEC | Grandstream
    DRISHTI
    ISDN PBX / KTS
    Inbound
    Cohesive
    UCC
    Outbound
    TDM/IP
    NEC
    Blended
    Soft Switch
    GRANDSTREAM
    IP Phones (Audio / Video)
    Gateways (FXS / FXO)
    VoIP CPE
    Surveillance
    IP PBX
  • 62. info@cohtechnologies.com website: www.cohtechnologies.com
    Drishti | NEC | Grandstream
    Thanks for kind Attention
    Corporate support: +91 11 4940000
    E mail: info@cohtechnologies.com