There are 6 tips that will help you to combat negative app reviews. We know that you want to receive only positive comments. But in most cases the negative feedback is more effective, because it shows the user’s real attitude to you app. Source of this tips: http://app-reviews.org/

1. How to combat/prevent
bad App Reviews
Made by app-reviews.org

2. 1
Say thanks to author of negative review

3. It is always more difficult to leave the bad opinion
than the good one. Such review requires time,
efforts, patience and, of course, desire to help the
app developer to improve the code, functionality,
performance or just interface. A user cares about
your product, so you should respect him and pay
special attention to his comments.

4. 2
Look at your App from the outside

5. Very often when people criticize our work, we start
defending oneself. Here this is not a right attitude to
the situation. You should not carry your point but try to
understand arguments of app user having made the
adequate conclusions. Consider the review as a favor
but not as a personal affront.

6. 3
Admit the truth

7. Writing a negative review a user is disappointed
and upset with your application. So try to
understand his/her notes and update your app if
they are logic and may improve your program. A
user does not want to hurt your fillings but show the
look-and-feel of the app. Just analyze the arguments
and you’ll see if they make sense.

8. 4
Consider user’s attitude carefully

9. Be sure some of the dissatisfied users are your
prospective clients. There are cases when certain
concession or bonuses can change user’s ground
and make him/her using your product every
single day. It’s in your hands to change frustration
and dissatisfaction with loyalty and respect.

10. 5
Listen

11. Feedback helps a user to remark on the
quality, interface and applicability of
application. Your comments and arguments
may represent nothing to him. The best
solution here is to listen, try to understand and
sometimes ask different questions to be on the
same page with a user.

12. 6
Get benefit from each review

13. In spite of feedback character, it is important
to use it wisely to get a maximum benefit.
Interaction between an app developer and
user is really important. A good result
depends on their close collaboration.

14. More info at http://app-reviews.org/blog/