Learn about risk reduction and implementation in going offshore. Covers taxes, telecommunications, NDAs, workplace and cultural issues in India, Pakistan, and the Philippines.
This document discusses the differences between offshoring, nearshoring, and outsourcing. Offshoring involves having team members in different geographic zones, nearshoring involves having team members in different locations within the same zone, and outsourcing involves contracting with an external third party provider. Both offshoring and outsourcing managers require skills in cultural awareness, communications, workload management, compliance, and vendor management. The document advises managers to develop competencies in these areas in order to effectively manage distributed teams across locations and organizations.
Customer satisfaction improves not because goods are more reliable and have fewer defects but because the entire process that the customer experiences from start to finish, from the sales office all the way through delivery and post-sale servicing and technical support, is improved.
This document discusses different types of outsourcing. It describes professional outsourcing which includes services like accounting, IT, and administration. IT outsourcing is discussed as being one of the most common services outsourced. The document also covers multisourcing, manufacturer outsourcing, project outsourcing, offshore outsourcing, reshoring, and nearshoring as various types of outsourcing arrangements companies utilize.
This document contains a questionnaire for outsourcing logistics services from Nylex Corporation to Kuehne + Nagel. It requests information on Nylex's current operations, including organization, products, facilities, equipment, processes, IT systems, and key performance indicators. It aims to understand Nylex's service requirements and evaluate taking over its existing warehouse operations and staff. The questionnaire covers all aspects of the logistics operation to facilitate Kuehne + Nagel in providing a proposal and transition plan to outsource services.
John Langley from Georgia Institute of Technology on ‘Outsourcing Logistics: ...eyefortransport
This document summarizes a presentation on outsourcing logistics from a 3PL Summit in 2010. The presentation discusses how economic crises can be an opportunity to rethink 3PL relationships and examines how 3PLs like OHL and Transplace partner with customers like Starbucks and Rock-Tenn to improve supply chain visibility, lower costs, and increase ROI through integrated logistics solutions and technology.
Outsourcing: A survival tool for logistics companies in uncertain timesWNS Global Services
Business process outsourcing (BPO) represents a strategic and efficient life raft for companies striving to stay afloat in these tumultuous times. If implemented appropriately, BPO can be a fast and simple solution to rapidly reduce costs, help companies survive the economic downturn and set the stage for future growth and expansion after the economic tsunami subsides.Read more such articles at http://www.wns.com/Insights/tabid/56/Default.aspx
This document summarizes key aspects of logistics and supply chain management discussed in multiple chapters. It defines logistics and supply chain management, compares the two concepts, and discusses their importance. It also outlines different levels of logistics outsourcing, benefits and risks of outsourcing, and factors to consider when selecting an outsourcing partner. Finally, it provides an overview of procurement outsourcing, including its scope, implementation approaches, and future growth drivers.
Notes On Managed Service And Outsourcing Implementation And ManagementAlan McSweeney
Possible Managed Service Requirements
Benefits of Managed Services
Approach to Solution Analysis, Definition, Selection and Business Case Generation
Contract Management
Service Transition and Due Diligence
Service Management and Operation
Lessons Learned from Outsourcing Problems
This document discusses the differences between offshoring, nearshoring, and outsourcing. Offshoring involves having team members in different geographic zones, nearshoring involves having team members in different locations within the same zone, and outsourcing involves contracting with an external third party provider. Both offshoring and outsourcing managers require skills in cultural awareness, communications, workload management, compliance, and vendor management. The document advises managers to develop competencies in these areas in order to effectively manage distributed teams across locations and organizations.
Customer satisfaction improves not because goods are more reliable and have fewer defects but because the entire process that the customer experiences from start to finish, from the sales office all the way through delivery and post-sale servicing and technical support, is improved.
This document discusses different types of outsourcing. It describes professional outsourcing which includes services like accounting, IT, and administration. IT outsourcing is discussed as being one of the most common services outsourced. The document also covers multisourcing, manufacturer outsourcing, project outsourcing, offshore outsourcing, reshoring, and nearshoring as various types of outsourcing arrangements companies utilize.
This document contains a questionnaire for outsourcing logistics services from Nylex Corporation to Kuehne + Nagel. It requests information on Nylex's current operations, including organization, products, facilities, equipment, processes, IT systems, and key performance indicators. It aims to understand Nylex's service requirements and evaluate taking over its existing warehouse operations and staff. The questionnaire covers all aspects of the logistics operation to facilitate Kuehne + Nagel in providing a proposal and transition plan to outsource services.
John Langley from Georgia Institute of Technology on ‘Outsourcing Logistics: ...eyefortransport
This document summarizes a presentation on outsourcing logistics from a 3PL Summit in 2010. The presentation discusses how economic crises can be an opportunity to rethink 3PL relationships and examines how 3PLs like OHL and Transplace partner with customers like Starbucks and Rock-Tenn to improve supply chain visibility, lower costs, and increase ROI through integrated logistics solutions and technology.
Outsourcing: A survival tool for logistics companies in uncertain timesWNS Global Services
Business process outsourcing (BPO) represents a strategic and efficient life raft for companies striving to stay afloat in these tumultuous times. If implemented appropriately, BPO can be a fast and simple solution to rapidly reduce costs, help companies survive the economic downturn and set the stage for future growth and expansion after the economic tsunami subsides.Read more such articles at http://www.wns.com/Insights/tabid/56/Default.aspx
This document summarizes key aspects of logistics and supply chain management discussed in multiple chapters. It defines logistics and supply chain management, compares the two concepts, and discusses their importance. It also outlines different levels of logistics outsourcing, benefits and risks of outsourcing, and factors to consider when selecting an outsourcing partner. Finally, it provides an overview of procurement outsourcing, including its scope, implementation approaches, and future growth drivers.
Notes On Managed Service And Outsourcing Implementation And ManagementAlan McSweeney
Possible Managed Service Requirements
Benefits of Managed Services
Approach to Solution Analysis, Definition, Selection and Business Case Generation
Contract Management
Service Transition and Due Diligence
Service Management and Operation
Lessons Learned from Outsourcing Problems
Outsourcing and Managed Services - Developing a Common Language Between Suppl...Alan McSweeney
Describe at a high-level a structured approach to implementing outsourcing/managed services from both service provider and end-user organisation
Provide a high-level view of a common set of processes to be used by service providers and end-user organisations to implement and operate an outsourcing/managed services arrangement
The document discusses logistics outsourcing and the differences between third-party logistics (3PL) and fourth-party logistics (4PL). It defines 3PL as outsourcing logistics functions like transportation and warehousing to external providers. 3PL providers range from basic to advanced, offering value-added services. 4PL providers go a step further by integrating the supply chain resources, capabilities, and technologies of multiple organizations. While 3PL focuses on individual functions, 4PL manages the entire supply chain for a client.
Third-party logistics (3PL) providers are companies that provide logistics services like transportation, warehousing, and distribution for other companies. 3PLs allow companies to focus on their core business while outsourcing logistics functions. Common types of 3PLs include transportation-based, warehouse/distribution-based, and financial-based providers. Using 3PLs can help companies save time and money, expand markets, and focus on their strengths. However, there are also risks like loss of control and visibility with customers. Choosing the right 3PL requires thorough due diligence and establishing clear expectations, performance measures, and a process for managing the relationship.
The document discusses the history and evolution of outsourcing in various industries from the 1980s to present day. It covers the reasons companies outsource functions like production, purchasing, logistics, and services to reduce costs and risks. The document also outlines advantages and disadvantages of outsourcing as well as best practices for effective outsourcing.
The State of Logistics Outsourcing; 2014 Third Party Logistics StudyDennis Wereldsma
In the 2014 18th Annual Third Party Logistics Study, survey results showed the continuing, positive
overall nature of shipper-3PL relationships. Both parties view them as being successful, and
shippers are seeing positive results again this year: an average logistics cost reduction of 11%,
average inventory cost reduction of 6%, and an average fixed logistics cost reduction of 23%.
Shippers agree that 3PLs provide new and innovative ways to improve logistics effectiveness, and
that they are sufficiently agile and flexible to accommodate future business needs and challenges.
Despite ongoing churn in shipper-3PL relationships, in general shippers are increasing their use
of outsourced logistics services, and shippers and 3PLs are now about equally satisfied (70% and
69%, respectively) with the openness, transparency and good communication in their relationships.
310 ch 14 production outsourcing logisticsGale Pooley
This document discusses global production, outsourcing, and logistics. It notes that the labor cost in India is one-tenth of Japan and that India produces many engineering graduates. When deciding where to produce, factors to consider include country factors like political economy, culture, costs; technology factors like minimum efficient scale; and product factors like value and universality. Key aspects of production and logistics are reducing costs, increasing value through reliability, and using quality management techniques like total quality management and Six Sigma.
Based on our survey with our customers and potential customer’s worldwide, these are some of the pain points identified in an onshore-offshore model of development. They may or may not be applicable to all clients, but every offshore implementation would want to improve some aspects as mentioned in this article. TAlso mentioned are the solutions which The Digital Group provided in each of these scenarios.
The lecture discussed offshore outsourcing and offshoring of business services. It defined outsourcing as assigning peripheral business activities to external vendors, while offshoring refers to relocating entire business processes to another country. Offshoring provides benefits like lower labor costs, access to skilled talent, and ability to enter new markets. However, expected cost savings are often lower than anticipated due to hidden costs. Risks of offshoring include data security, loss of business knowledge, and vendor failure to deliver. Process maturity and contingency planning are important factors for successful offshoring. Outsourcing core competencies can allow companies to focus on innovation, but there is also risk of capabilities becoming non-core. Productivity measurement
Outsourcing is a proven strategy, but it can fail if you do not plan it thoroughly. There are no short cuts to reaping benefits of outsourcing. It requires planning and execution on your and your service providers’ part. Here we have documented some of the key steps that are important to making outsourcing successful.
The document discusses the emergence of "rightsourcing", which is transferring business functions like IT and administrative activities to contractors within the US rather than offshore to reduce costs while avoiding the high risks of offshoring. It summarizes the benefits of rightsourcing such as competitive pricing when total costs are considered, fewer managerial headaches, and greater client satisfaction compared to offshoring. Additionally, rightsourcing provides real onshore alternatives to offshoring for companies seeking to outsource functions.
The document discusses the concept of "RightSourcing", which is transferring business functions like IT and operations to domestic contractors instead of offshore to reduce costs while avoiding risks associated with offshoring; it describes Enterprise Iron's model of RightSourcing business processes like retirement services operations to facilities in the US using a blended team approach of lower-cost local staff managed by subject matter experts to optimize costs and productivity. The document provides an overview of Enterprise Iron's RightSourcing facilities, management model, transition process, potential retirement services functions that could be RightSourced, and contact information.
The document discusses the concept of "RightSourcing", which is transferring business functions like IT and operations to domestic contractors instead of offshore to reduce costs while avoiding risks associated with offshoring; it describes Enterprise Iron's model of RightSourcing business processes like retirement services operations to facilities in the US using a blended team approach of lower-cost local staff managed by subject matter experts to optimize costs and productivity. The document provides an overview of Enterprise Iron's RightSourcing facilities, management model, transition process, potential retirement services functions that could be RightSourced, and contact information.
The document discusses the concept of "RightSourcing", which is transferring business functions like IT and operations to domestic contractors instead of offshore to reduce costs while avoiding risks associated with offshoring; it describes Enterprise Iron's model of RightSourcing business processes like retirement services operations to facilities in the US using a blended team approach of lower-cost local staff managed by subject matter experts to optimize costs and productivity. The document provides an overview of Enterprise Iron's RightSourcing facilities, management model, transition process, potential retirement services functions that could be RightSourced, and contact information.
In our latest blog, dive into the transformative power of offshore staffing solutions. Discover how businesses across industries are leveraging offshore teams to boost efficiency, streamline operations, and slash costs. From IT and customer support to finance and beyond, explore real-world examples of how offshore staffing is revolutionizing traditional business models. Uncover key insights, best practices, and strategies to harness the full potential of offshore talent. Don't miss out on this essential read for businesses looking to stay ahead in today's competitive landscape!
The document discusses different business models for IT-enabled services outsourcing:
1) Four dominant outsourcing models are outlined: outsourcing to a foreign provider with no national presence, outsourcing via a national office, outsourcing via an independent broker, and outsourcing to a wholly-owned foreign subsidiary.
2) Captive models, joint venture models, and pure outsourcing models are described as strategic alliance approaches. Examples of each like EXULT and Tech Mahindra-British Telecom are provided.
3) Build-operate-transfer models are explained where a vendor builds a facility, operates it for a period, then transfers operations. An example with Polaris and
This document discusses information technology outsourcing. It defines various types of outsourcing like IT outsourcing, offshoring, and IT enabled services. It discusses the evolution of IT outsourcing and the key driving factors. It outlines who should outsource, when outsourcing should be considered, and the benefits of outsourcing to countries like India. The document promotes outsourcing to RNF Technologies and concludes that outsourcing can help companies focus on core competencies in a cost effective manner.
This document discusses outsourcing to India, including the benefits and challenges. It outlines India's dominance in the outsourcing market and notes the cost savings and access to skilled labor. The document also describes different engagement models for outsourcing, including pure offshore, hybrid, and freelance models. It provides an overview of Service Wing Solutions, an outsourcing company based in India and California.
Using market-based comparisons to drive transformation planning for a private healthcare hospital system. Are your technology costs in line with what best-practice outsourcing providers would charge for similar work? This is a case study showing how a market assessment led to a transformational roadmap - and the chance for a hospital system to save millions of dollars.
Outsourcing and Managed Services - Developing a Common Language Between Suppl...Alan McSweeney
Describe at a high-level a structured approach to implementing outsourcing/managed services from both service provider and end-user organisation
Provide a high-level view of a common set of processes to be used by service providers and end-user organisations to implement and operate an outsourcing/managed services arrangement
The document discusses logistics outsourcing and the differences between third-party logistics (3PL) and fourth-party logistics (4PL). It defines 3PL as outsourcing logistics functions like transportation and warehousing to external providers. 3PL providers range from basic to advanced, offering value-added services. 4PL providers go a step further by integrating the supply chain resources, capabilities, and technologies of multiple organizations. While 3PL focuses on individual functions, 4PL manages the entire supply chain for a client.
Third-party logistics (3PL) providers are companies that provide logistics services like transportation, warehousing, and distribution for other companies. 3PLs allow companies to focus on their core business while outsourcing logistics functions. Common types of 3PLs include transportation-based, warehouse/distribution-based, and financial-based providers. Using 3PLs can help companies save time and money, expand markets, and focus on their strengths. However, there are also risks like loss of control and visibility with customers. Choosing the right 3PL requires thorough due diligence and establishing clear expectations, performance measures, and a process for managing the relationship.
The document discusses the history and evolution of outsourcing in various industries from the 1980s to present day. It covers the reasons companies outsource functions like production, purchasing, logistics, and services to reduce costs and risks. The document also outlines advantages and disadvantages of outsourcing as well as best practices for effective outsourcing.
The State of Logistics Outsourcing; 2014 Third Party Logistics StudyDennis Wereldsma
In the 2014 18th Annual Third Party Logistics Study, survey results showed the continuing, positive
overall nature of shipper-3PL relationships. Both parties view them as being successful, and
shippers are seeing positive results again this year: an average logistics cost reduction of 11%,
average inventory cost reduction of 6%, and an average fixed logistics cost reduction of 23%.
Shippers agree that 3PLs provide new and innovative ways to improve logistics effectiveness, and
that they are sufficiently agile and flexible to accommodate future business needs and challenges.
Despite ongoing churn in shipper-3PL relationships, in general shippers are increasing their use
of outsourced logistics services, and shippers and 3PLs are now about equally satisfied (70% and
69%, respectively) with the openness, transparency and good communication in their relationships.
310 ch 14 production outsourcing logisticsGale Pooley
This document discusses global production, outsourcing, and logistics. It notes that the labor cost in India is one-tenth of Japan and that India produces many engineering graduates. When deciding where to produce, factors to consider include country factors like political economy, culture, costs; technology factors like minimum efficient scale; and product factors like value and universality. Key aspects of production and logistics are reducing costs, increasing value through reliability, and using quality management techniques like total quality management and Six Sigma.
Based on our survey with our customers and potential customer’s worldwide, these are some of the pain points identified in an onshore-offshore model of development. They may or may not be applicable to all clients, but every offshore implementation would want to improve some aspects as mentioned in this article. TAlso mentioned are the solutions which The Digital Group provided in each of these scenarios.
The lecture discussed offshore outsourcing and offshoring of business services. It defined outsourcing as assigning peripheral business activities to external vendors, while offshoring refers to relocating entire business processes to another country. Offshoring provides benefits like lower labor costs, access to skilled talent, and ability to enter new markets. However, expected cost savings are often lower than anticipated due to hidden costs. Risks of offshoring include data security, loss of business knowledge, and vendor failure to deliver. Process maturity and contingency planning are important factors for successful offshoring. Outsourcing core competencies can allow companies to focus on innovation, but there is also risk of capabilities becoming non-core. Productivity measurement
Outsourcing is a proven strategy, but it can fail if you do not plan it thoroughly. There are no short cuts to reaping benefits of outsourcing. It requires planning and execution on your and your service providers’ part. Here we have documented some of the key steps that are important to making outsourcing successful.
The document discusses the emergence of "rightsourcing", which is transferring business functions like IT and administrative activities to contractors within the US rather than offshore to reduce costs while avoiding the high risks of offshoring. It summarizes the benefits of rightsourcing such as competitive pricing when total costs are considered, fewer managerial headaches, and greater client satisfaction compared to offshoring. Additionally, rightsourcing provides real onshore alternatives to offshoring for companies seeking to outsource functions.
The document discusses the concept of "RightSourcing", which is transferring business functions like IT and operations to domestic contractors instead of offshore to reduce costs while avoiding risks associated with offshoring; it describes Enterprise Iron's model of RightSourcing business processes like retirement services operations to facilities in the US using a blended team approach of lower-cost local staff managed by subject matter experts to optimize costs and productivity. The document provides an overview of Enterprise Iron's RightSourcing facilities, management model, transition process, potential retirement services functions that could be RightSourced, and contact information.
The document discusses the concept of "RightSourcing", which is transferring business functions like IT and operations to domestic contractors instead of offshore to reduce costs while avoiding risks associated with offshoring; it describes Enterprise Iron's model of RightSourcing business processes like retirement services operations to facilities in the US using a blended team approach of lower-cost local staff managed by subject matter experts to optimize costs and productivity. The document provides an overview of Enterprise Iron's RightSourcing facilities, management model, transition process, potential retirement services functions that could be RightSourced, and contact information.
The document discusses the concept of "RightSourcing", which is transferring business functions like IT and operations to domestic contractors instead of offshore to reduce costs while avoiding risks associated with offshoring; it describes Enterprise Iron's model of RightSourcing business processes like retirement services operations to facilities in the US using a blended team approach of lower-cost local staff managed by subject matter experts to optimize costs and productivity. The document provides an overview of Enterprise Iron's RightSourcing facilities, management model, transition process, potential retirement services functions that could be RightSourced, and contact information.
In our latest blog, dive into the transformative power of offshore staffing solutions. Discover how businesses across industries are leveraging offshore teams to boost efficiency, streamline operations, and slash costs. From IT and customer support to finance and beyond, explore real-world examples of how offshore staffing is revolutionizing traditional business models. Uncover key insights, best practices, and strategies to harness the full potential of offshore talent. Don't miss out on this essential read for businesses looking to stay ahead in today's competitive landscape!
The document discusses different business models for IT-enabled services outsourcing:
1) Four dominant outsourcing models are outlined: outsourcing to a foreign provider with no national presence, outsourcing via a national office, outsourcing via an independent broker, and outsourcing to a wholly-owned foreign subsidiary.
2) Captive models, joint venture models, and pure outsourcing models are described as strategic alliance approaches. Examples of each like EXULT and Tech Mahindra-British Telecom are provided.
3) Build-operate-transfer models are explained where a vendor builds a facility, operates it for a period, then transfers operations. An example with Polaris and
This document discusses information technology outsourcing. It defines various types of outsourcing like IT outsourcing, offshoring, and IT enabled services. It discusses the evolution of IT outsourcing and the key driving factors. It outlines who should outsource, when outsourcing should be considered, and the benefits of outsourcing to countries like India. The document promotes outsourcing to RNF Technologies and concludes that outsourcing can help companies focus on core competencies in a cost effective manner.
This document discusses outsourcing to India, including the benefits and challenges. It outlines India's dominance in the outsourcing market and notes the cost savings and access to skilled labor. The document also describes different engagement models for outsourcing, including pure offshore, hybrid, and freelance models. It provides an overview of Service Wing Solutions, an outsourcing company based in India and California.
Using market-based comparisons to drive transformation planning for a private healthcare hospital system. Are your technology costs in line with what best-practice outsourcing providers would charge for similar work? This is a case study showing how a market assessment led to a transformational roadmap - and the chance for a hospital system to save millions of dollars.
The document discusses RightSourcing and Enterprise Iron's retirement services RightSourcing model. It defines RightSourcing as transferring functions to lower-cost domestic contractors to reduce costs while avoiding risks of offshore outsourcing. Enterprise Iron's model uses a South Dakota location with educated employees, security, and network capabilities. It discusses full, collaborative, and call center RightSourcing options and retirement services functions that can be RightSourced like operations, plan sponsor services, and treasury operations.
The document discusses strategies for mortgage lenders to survive the industry downturn. It suggests that setting up captive offshore units may be a better strategy than outsourcing. Captive units provide more control over business processes and costs can be reduced by 50-60% through acquiring an existing offshore service provider. India is presented as an attractive location for captive units due to a large English-speaking workforce, high-quality education, lower costs, and government incentives for business process outsourcing.
Looking at reducing expenditure and improving business revenues quickly? Outsourcing is your best option. Read this PPT and get to know benefits of offshore outsourcing.
Why Startups Need to Select an Outsourcing Partner for Software Development.pptxCatherine William
Outsourcing can seem risky; assigning another software development company with such an important part of your operation could seem risky. At its core, outsourcing software development services enables you to focus on what matters most for your company’s success: core business tasks. For getting more information please visit the website now. https://www.impressico.com/services/offerings/software-engineering-solutions/
Similar to Outsourcing and offshoring: implementation and risk reduction, by Anthony Mitchell and Tara Bradford (20)
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfMalak Abu Hammad
Discover how MongoDB Atlas and vector search technology can revolutionize your application's search capabilities. This comprehensive presentation covers:
* What is Vector Search?
* Importance and benefits of vector search
* Practical use cases across various industries
* Step-by-step implementation guide
* Live demos with code snippets
* Enhancing LLM capabilities with vector search
* Best practices and optimization strategies
Perfect for developers, AI enthusiasts, and tech leaders. Learn how to leverage MongoDB Atlas to deliver highly relevant, context-aware search results, transforming your data retrieval process. Stay ahead in tech innovation and maximize the potential of your applications.
#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
Outsourcing and offshoring: implementation and risk reduction, by Anthony Mitchell and Tara Bradford
1. Offshoring & Outsourcing:
Implementation and Risk Reduction
Tara Bradford and Anthony Mitchell
Strategic sourcing
Results oriented
Retains core competencies:
Strategic planning
Brand management
Project management
Market driven
Process oriented
Driven by capabilities and prices of
available service providers
Greater project mgt efforts needed
May require institution building
InternationalStaff.net
2. Captive Facilities
Can be commercialized
Can use SLAs, metrics and reporting systems
on par with commercial facilities
Traditional equation: after three years a
captive facility is cheaper than outsourcing
Locally owned outsourcing facilities in South
Asia are capable of running cheaper than U.S.
captive operations indefinitely
Resistance from within a parent company can
impede captive operations and market driven
outsourcing
InternationalStaff.net
3. Advantages of captive facilities
• Easier to monitor and control
• Investments in training and quality can achieve
better returns
• Can be easier to recruit and retain good personnel
• Easier to impart corporate culture
• Quicker and easier to change procedures
• Access to local markets
• Can be cheaper
4. The Govt. of India taxes IT and ITeS companies at 36%-46% if they
receive all their contracts through a single source outside of India.
The Govt. of
India (GOI) is
considering a
presumptive tax
rate of 10% for
IT and ITeS
firms.
The GOI has
authority to tax
retroactively.
GOI Circular
2004/5 governs
IT and ITeS
firms.
5. In India, non-payment of the final or most recent invoice is
common, even among large profitable Indian companies.
To minimize risks, Indian companies may look for
opportunities to bill for work before it is conducted.
To convert Indian Rupees into dollars and transfer them to the U.S.
requires approval of the Reserve Bank of India, which can add more
than six weeks to an initial transfer process.
6. Outsourcing Outsourcing
1.0 2.0
Large indefinite More market
quantity contracts driven and price
sensitive.
Large project
management fees Can require high
to handle project levels of effort to
management manage projects
tasks on behalf of and strengthen
client staff. capabilities of
service
Low-risk approach
providers.
that resists efforts
to derail Lower run costs
outsourcing and higher
projects. levels of control.
Emphasizes Emphasizes
results. processes used
to achieve
results.
7. Voice vs. non-voice
• Recruiting is
easier for non-
voice work
• Non-voice
employees easier
to manage
• Retention of
women easier for
non-voice
8. Knowledge process outsourcing
(KPO)
• Small program sizes
are typical, e.g., 5
FTEs.
• The more complex or
unfamiliar KPO
projects are for
offshore staff, the
more ramp-up times
may need to be
extended.
9. An offshore facility can be used to support domestic operations in
the same country or region. This provides economies of scale
and encourages world-class support in overseas markets.
Broaden the labor pool:
Hire and train ‘near hires’
without the risk or costs of
attempting to upgrade near
hires to immediately begin
handling U.S. customers.
Retention of top talent:
Agents may not be willing to
stay on the night shift forever,
especially women when they
marry and start a family.
Retention can be aided by
having domestic programs
running during the day.
10. The best tasks to be shifted:
Easiest to perform
Measurable
Open to the client to monitor quality
InternationalStaff.net
11. For market-driven outsourcing:
• Update table of organization (especially for staff levels).
• Forecast the number of positions in different skill sets
under consideration for outsourcing/offshoring.
• Forecast fully-loaded personnel costs in the different skill
areas under consideration, if operations were to remain
in-house in the U.S.
• Designate potential offshore locations to be considered
for outsourcing/offshoring.
• In offshore areas under consideration, assess the cost
and availability of labor with desired skill sets.
• Subtract internal costs for project management.
12. Then:
1. Assess labor markets for
key skills in destinations
under consideration.
2. Forecast competition for 3. Determine whether
key skills in destinations there is a good match
under consideration and between skill areas
the rates at which that can be shifted
educational institutions, and an offshore labor
labor shifts from other fields market’s long term
and in-migration could ability to supply those
influence labor supplies skills at predictable
and labor costs. labor costs.
13. Calculate costs per action
In calculating ROI for outsourcing or
offshoring, define indicators to be
compared, preferably based in part on
the total cost of handling a particular
type of task.
This normalizes for variations in
performance between U.S. and
overseas facilities, such as number of
calls to close, length of calls, and
variations in management costs.
InternationalStaff.net
14. Biggest saving opportunities
The largest cost
reductions are achieved
in shifting high-paying
positions.
Sophisticated inbound
support positions that
cost $72-$84 per
production hour in the
U.S. can be run for $18 or
less per production hour
in India and Pakistan.
15. Telecom costs
Telecom costs between the U.S.
and South Asia are about $1 per
hour and have a delay of 350
milliseconds or less end to end.
Satellite backup costs extra
(except in Pakistan, where it is
100% government subsidized)
and has a 450-550 millisecond
delay.
500 milliseconds is considered
the maximum tolerable delay for
consumer applications.
16. How to plan for shifting work
The service provider will seek to map out everything that
needs to be accomplished in order to make a program
function. Scripts, answers to frequently asked questions
(FAQs) and decision trees are developed and made
accessible to agents.
18. How to run an outsourcing project
Develop:
A scope of work
Level of effort projections
Time frames, and
Performance indicators that will be used
to monitor the project and procedures
for QA
InternationalStaff.net
19.
20. How to make NDAs work
Executives who sign
NDAs may not
understand them and
may not take them
seriously.
Risks of NDAs being
ignored increase when
there is no onsite
presence to reinforce
their importance.
21. NDAs written by Indian firms for each other and their employees
are largely ineffectual.
They declare anything and everything to be protected information,
which discourages NDAs from being taken seriously.
To make NDAs work, having
someone onsite representing
the client is essential. This
person needs to provide
training to support the NDA.
Whereas NDA issues can be
addressed with top managers
in a one-on-one context,
middle managers need to be
included in training.
Training needs to include an understanding of how
confidential information is defined.
22. Equipment and procedural protections
• The concept of segregating and protecting confidential data is not
always widely understood. However, some facilities offshore are
excellent at data protection.
• Clients or their representatives need to get inside facilities and
ensure that equipment and procedural protections are in place and
adequately monitored.
• Separate QA departments are needed, geographically and socially
isolated from the people they are monitoring.
• Indian call centers were predominantly paper-based operations from
the years 2000-2003. The shift to paperless environments helps
secure data.
• U.S. pharmaceutical manufacturers have experience with loss
prevention that translates well into offshore call center
environments.
23. Comparing India and the Philippines
India Philippines
Accent Intensive training Minimal
training
Culture Intensive training Minimal
training
Infrastructure Dependent on Stable
location
Facilities Low to High End Moderate to
High End
Political Usually no Usually no
impact- often tax impact
incentives
InternationalStaff.net
24.
25.
26.
27.
28. Contact:
Tara Bradford Anthony Mitchell
tara.bradford@gmail.com info@InternationalStaff.net
(206) 709-8547