OEM Data
Centre
Dealer
Management
System
Driver
Car
3rd parties
OEM/Dealer
CRM/
VRM
Data
Gateway
Billing
Management
Servic...
OEM Data
Centre
Dealer
Management
System
Driver
Car
3rd parties
OEM/Dealer
CRM/
VRM
Data
Gateway
Billing
Management
Servic...
OEM Data
Centre
Dealer
Management
System
Driver
Car
3rd parties
OEM/Dealer
CRM/
VRM
Data
Gateway
Billing
Management
Servic...
OEM Data
Centre
Dealer
Management
System
Driver
Car
3rd parties
OEM/Dealer
CRM/
VRM
Data
Gateway
Billing
Management
Servic...
OEM Data
Centre
Dealer
Management
System
Driver
Car
3rd parties
OEM/Dealer
CRM/
VRM
Data
Gateway
Billing
Management
Servic...
OEM Data
Centre
Dealer
Management
System
Driver
Car
3rd parties
OEM/Dealer
CRM/
VRM
Data
Gateway
Billing
Management
Servic...
OEM Data
Centre
Dealer
Management
System
Driver
Car
3rd parties
OEM/Dealer
CRM/
VRM
Data
Gateway
Billing
Management
Servic...
OEM Data
Centre
Dealer
Management
System
Driver
Car
3rd parties
OEM/Dealer
CRM/
VRM
Data
Gateway
Billing
Management
Servic...
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In house TSPs

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In house TSPs

  1. 1. OEM Data Centre Dealer Management System Driver Car 3rd parties OEM/Dealer CRM/ VRM Data Gateway Billing Management Service Management Data Sharing Clouds Content Provision Clouds API Interfaces Dispatcher TCU Telecom M2M Interface OEM Portal Dealer Portal Call Centers CallCentre Interface Customer Portals https://www.oem.com UserPortal Interface S’phone App Store Content management Primary TSP Roles Click on an OEM: Markets: In-house Outsourced Not Applicable Click on an OEM to see their value chain
  2. 2. OEM Data Centre Dealer Management System Driver Car 3rd parties OEM/Dealer CRM/ VRM Data Gateway Billing Management Service Management Data Sharing Clouds Content Provision Clouds API Interfaces Dispatcher TCU Telecom M2M Interface OEM Portal Dealer Portal Call Centers CallCentre Interface Customer Portals https://www.oem.com UserPortal Interface S’phone App Store Content management Primary TSP Roles Click on an OEM: Markets: In-house Outsourced Not Applicable Click on an OEM to see their value chain In Europe Audi developed a mostly in-house solution for it’s Connect services (mainly navigation and infotainment). However, in China Audi is partnering with WirelessCar, and it is now sourcing a new partner for a more extensive set of services in Europe.
  3. 3. OEM Data Centre Dealer Management System Driver Car 3rd parties OEM/Dealer CRM/ VRM Data Gateway Billing Management Service Management Data Sharing Clouds Content Provision Clouds API Interfaces Dispatcher TCU Telecom M2M Interface OEM Portal Dealer Portal Call Centers CallCentre Interface Customer Portals https://www.oem.com UserPortal Interface S’phone App Store Content management Primary TSP Roles Click on an OEM: Markets: In-house Outsourced Not Applicable Click on an OEM to see their value chain Globally BMW has contracted WirelessCar as a data gateway TSP, and is also contracting players such as Orga Systems to support the billing management. However, it is in- sourcing the global dispatcher and certain interfaces to retain TSP- independence.
  4. 4. OEM Data Centre Dealer Management System Driver Car 3rd parties OEM/Dealer CRM/ VRM Data Gateway Billing Management Service Management Data Sharing Clouds Content Provision Clouds API Interfaces Dispatcher TCU Telecom M2M Interface OEM Portal Dealer Portal Call Centers CallCentre Interface Customer Portals https://www.oem.com UserPortal Interface S’phone App Store Content management Primary TSP Roles Click on an OEM: Markets: In-house Outsourced Not Applicable Click on an OEM to see their value chain GM’s OnStar services is one of the few examples globally of a fully in- sourced solution. The entire end-to- end value chain has been developed by GM to support their own specific services. Even in China, they developed a joint venture with SAIC to in-source all the development.
  5. 5. OEM Data Centre Dealer Management System Driver Car 3rd parties OEM/Dealer CRM/ VRM Data Gateway Billing Management Service Management Data Sharing Clouds Content Provision Clouds API Interfaces Dispatcher TCU Telecom M2M Interface OEM Portal Dealer Portal Call Centers CallCentre Interface Customer Portals https://www.oem.com UserPortal Interface S’phone App Store Content management Primary TSP Roles Click on an OEM: Markets: In-house Outsourced Not Applicable Click on an OEM to see their value chain In China, Hyundai is one of a number of early-movers for telematics that developed part of their TSP role in- house. Whilst they collaborated with 95190 for call centre and content provision, the data gateway, dispatcher and CRM/VRM is managed internally.
  6. 6. OEM Data Centre Dealer Management System Driver Car 3rd parties OEM/Dealer CRM/ VRM Data Gateway Billing Management Service Management Data Sharing Clouds Content Provision Clouds API Interfaces Dispatcher TCU Telecom M2M Interface OEM Portal Dealer Portal Call Centers CallCentre Interface Customer Portals https://www.oem.com UserPortal Interface S’phone App Store Content management Primary TSP Roles Click on an OEM: Markets: In-house Outsourced Not Applicable Click on an OEM to see their value chain Nissan’s CarWings service in Japan and China have been developed mostly in-house. In China, the call centre and content management have been outsourced to Dongfeng and CenNavi (respectively). In Japan, Nissan manages more of the value chain in-house.
  7. 7. OEM Data Centre Dealer Management System Driver Car 3rd parties OEM/Dealer CRM/ VRM Data Gateway Billing Management Service Management Data Sharing Clouds Content Provision Clouds API Interfaces Dispatcher TCU Telecom M2M Interface OEM Portal Dealer Portal Call Centers CallCentre Interface Customer Portals https://www.oem.com UserPortal Interface S’phone App Store Content management Primary TSP Roles Click on an OEM: Markets: In-house Outsourced Not Applicable Click on an OEM to see their value chain Peugeot’s Connect service is primarily focused on eCall. The IT architecture was specified by PSA, and developed by Steria. It is therefore a combination of in-sourced and out-sourced.
  8. 8. OEM Data Centre Dealer Management System Driver Car 3rd parties OEM/Dealer CRM/ VRM Data Gateway Billing Management Service Management Data Sharing Clouds Content Provision Clouds API Interfaces Dispatcher TCU Telecom M2M Interface OEM Portal Dealer Portal Call Centers CallCentre Interface Customer Portals https://www.oem.com UserPortal Interface S’phone App Store Content management Primary TSP Roles Click on an OEM: Markets: In-house Outsourced Not Applicable Click on an OEM to see their value chain Toyota’s Gbook service is offered in Japan and China. In both of these markets Toyota has in-sourced the majority of the development and hosting. In China, the outsourced elements are managed by 95190, which also manages the call centre.
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