The document describes the process by which Dabbawalas in Mumbai deliver home-cooked tiffins to customers. It explains the coding system used on the tiffins to indicate information like the origin station, destination station, building, and floor. It then outlines the typical time period and steps involved in the delivery process, including transporting the tiffins by train, unloading and sorting at the destination station, collecting tiffins after delivery, sorting by destination suburb, and final sorting for dispatch to the origin stations.

1. PRESENTED BY-
VINAY KUMAR
13MT07IND024
VISVESVARAYA NATIONAL
INSTITUTE OF TECHNOLOGY
NAGPUR
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15. VLP : Vile Parle
(Suburb in Mumbai)
9E12 : Code
for Dabbawallas at
Destination
E : Express Towers
(Bldg. Name)
12 : Floor No.
E : Code for
Dabbawallas at
Residential station.
3 : Code for Destination station
(E.g.. Nariman Point)
e
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16. • Let us now look at an example of these
codes on the tiffins to better
understand the system and what it all
denotes:
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17. • 10:34-11:20 am
• This time period is actually the journey
time. The dabbawalas load the wooden
crates filled with tiffins onto the luggage or
goods compartment in the train. Generally,
they choose to occupy the last compartment
of the train.
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18. • 11:20 – 12:30 pm
• At this stage, the unloading takes place at
the destination station
• Re-arrangement of tiffins takes place as per
the destination area and destination building
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19. • In particular areas with high density of
customers, a special crate is dedicated to
the area. This crate carries 150 tiffins and
is driven by 3-4 dabbawalas!
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20. • 1:15 – 2:00 pm
• Here on begins the collection process where
the dabbawalas have to pick up the tiffins
from the offices where they had delivered
almost an hour ago.
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21. • 2:00 – 2:30 pm
• The group members meet for the segregation as
per the destination suburb.
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22. • 2:30 – 4:00 pm
• This is the stage where the final sorting
and dispatch takes place. The group
meets up at origin station and they finally
sort out the tiffins as per the origin area
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