How to Improve Perceptions
of Your Business and Quality
         of Service
     Please visit our website for a full artic...
Web Design Solutions That Work Effectively
and Give Measurable Effects




  It might seem difficult to beat your
     comp...
Web Design Solutions That Work Effectively
and Give Measurable Effects




               Is quality of service
          ...
Web Design Solutions That Work Effectively
and Give Measurable Effects



  To a certain point, you can handle
   everythi...
Web Design Solutions That Work Effectively
and Give Measurable Effects




     If you delay for too long or hire
     the...
Web Design Solutions That Work Effectively
and Give Measurable Effects




    Perception is very important, but
    custo...
Web Design Solutions That Work Effectively
and Give Measurable Effects



  Instead of spending your money on
   advertisi...
Web Design Solutions That Work Effectively
and Give Measurable Effects




             Focus on quality,
           and m...
Web Design Solutions That Work Effectively
and Give Measurable Effects




      Mistakes happen, and customers
      beco...
Web Design Solutions That Work Effectively
and Give Measurable Effects




      Fix the problems in a timely
     manner,...
Web Design Solutions That Work Effectively
and Give Measurable Effects




 It is not the mistake or malfunction
     that...
Web Design Solutions That Work Effectively
and Give Measurable Effects



    Every customer is important, and
   to every...
How to Handle a Dispute:



             Web Design Solutions That Work Effectively
             and Give Measurable Effec...
Web Design Solutions That Work Effectively
and Give Measurable Effects




                  1/7:
   Apologise for the sit...
Web Design Solutions That Work Effectively
and Give Measurable Effects




                 2/7:
  Take full ownership of ...
Web Design Solutions That Work Effectively
and Give Measurable Effects



                  3/7:
    Ring the customer wit...
Web Design Solutions That Work Effectively
and Give Measurable Effects



                 4/7:
     Once the problem is s...
Web Design Solutions That Work Effectively
and Give Measurable Effects



                   5/7:
    If it was the custom...
Web Design Solutions That Work Effectively
and Give Measurable Effects




                    6/7:
      Ask/investigate ...
Web Design Solutions That Work Effectively
and Give Measurable Effects




                7/7:
   Implement the changes t...
Web Design Solutions That Work Effectively
and Give Measurable Effects




        Another way to impress your
           ...
Web Design Solutions That Work Effectively
and Give Measurable Effects




   Whenever you receive an e-mail,
  instant me...
Web Design Solutions That Work Effectively
and Give Measurable Effects




   Most people are emotional buyers
     - once...
Web Design Solutions That Work Effectively
and Give Measurable Effects




     Nobody wants to send enquiries
     to rec...
Web Design Solutions That Work Effectively
and Give Measurable Effects




       To act fast, you must be well
     organ...
Web Design Solutions That Work Effectively
and Give Measurable Effects




    There are plenty of great tools to
      he...
Web Design Solutions That Work Effectively
and Give Measurable Effects




     Whatever system you employ to
      organi...
Web Design Solutions That Work Effectively
and Give Measurable Effects




  Build Two Way, Long Term,
    Business Relati...
Web Design Solutions That Work Effectively
and Give Measurable Effects




                 Be careful:
       If you act ...
Web Design Solutions That Work Effectively
and Give Measurable Effects




  Web Design • On-Line Marketing • Search Engin...
Web Design Solutions That Work Effectively
and Give Measurable Effects




  Web Design • On-Line Marketing • Search Engin...
Upcoming SlideShare
Loading in...5
×

How to Improve Perceptions of Your Business and Quality of Service

2,204

Published on

It might seem extraordinarily difficult to beat your competition, particularly if they already have a large customer base and good brand recognition and have successfully managed their businesses for years. Is quality of service an answer?

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
2,204
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • How to Improve Perceptions of Your Business and Quality of Service

    1. 1. How to Improve Perceptions of Your Business and Quality of Service Please visit our website for a full article! Web Design Solutions That Work Effectively and Give Measurable Effects
    2. 2. Web Design Solutions That Work Effectively and Give Measurable Effects It might seem difficult to beat your competition, particularly if they already have a large customer base and good brand recognition. www.aeronstudio.com tel. +353 87 256 0543
    3. 3. Web Design Solutions That Work Effectively and Give Measurable Effects Is quality of service an answer? www.aeronstudio.com tel. +353 87 256 0543
    4. 4. Web Design Solutions That Work Effectively and Give Measurable Effects To a certain point, you can handle everything on your own, but as your company grows, you will have to learn how to employ people and delegate responsibilities. www.aeronstudio.com tel. +353 87 256 0543
    5. 5. Web Design Solutions That Work Effectively and Give Measurable Effects If you delay for too long or hire the wrong people, the quality of your service will suffer. This is the same for every company. www.aeronstudio.com tel. +353 87 256 0543
    6. 6. Web Design Solutions That Work Effectively and Give Measurable Effects Perception is very important, but customers see you through your products and services. www.aeronstudio.com tel. +353 87 256 0543
    7. 7. Web Design Solutions That Work Effectively and Give Measurable Effects Instead of spending your money on advertising and wasting your time making false impressions, use these resources to improve your product. www.aeronstudio.com tel. +353 87 256 0543
    8. 8. Web Design Solutions That Work Effectively and Give Measurable Effects Focus on quality, and money will follow. www.aeronstudio.com tel. +353 87 256 0543
    9. 9. Web Design Solutions That Work Effectively and Give Measurable Effects Mistakes happen, and customers become disappointed from time to time - this is normal in every business. www.aeronstudio.com tel. +353 87 256 0543
    10. 10. Web Design Solutions That Work Effectively and Give Measurable Effects Fix the problems in a timely manner, and you will restore the faith in your brand. www.aeronstudio.com tel. +353 87 256 0543
    11. 11. Web Design Solutions That Work Effectively and Give Measurable Effects It is not the mistake or malfunction that angers people - it is when you, as a company, do not take responsibility for the problem. www.aeronstudio.com tel. +353 87 256 0543
    12. 12. Web Design Solutions That Work Effectively and Give Measurable Effects Every customer is important, and to every customer, their problems are critical. Keep this in mind, and you will quickly surpass your competition. www.aeronstudio.com tel. +353 87 256 0543
    13. 13. How to Handle a Dispute: Web Design Solutions That Work Effectively and Give Measurable Effects
    14. 14. Web Design Solutions That Work Effectively and Give Measurable Effects 1/7: Apologise for the situation, even if it is not your fault. www.aeronstudio.com tel. +353 87 256 0543
    15. 15. Web Design Solutions That Work Effectively and Give Measurable Effects 2/7: Take full ownership of the problem or assign a person to handle it. www.aeronstudio.com tel. +353 87 256 0543
    16. 16. Web Design Solutions That Work Effectively and Give Measurable Effects 3/7: Ring the customer with updates (even if there was no development in the case) to assure him or her that you are taking care of it. www.aeronstudio.com tel. +353 87 256 0543
    17. 17. Web Design Solutions That Work Effectively and Give Measurable Effects 4/7: Once the problem is solved, ring the customer to confirm it has been solved and apologise once again. www.aeronstudio.com tel. +353 87 256 0543
    18. 18. Web Design Solutions That Work Effectively and Give Measurable Effects 5/7: If it was the customer's fault, do your best not to embarrass him or her and inform the customer that it happens to other people too. www.aeronstudio.com tel. +353 87 256 0543
    19. 19. Web Design Solutions That Work Effectively and Give Measurable Effects 6/7: Ask/investigate what could have been done better. www.aeronstudio.com tel. +353 87 256 0543
    20. 20. Web Design Solutions That Work Effectively and Give Measurable Effects 7/7: Implement the changes to prevent such problems in the future and improve response time. www.aeronstudio.com tel. +353 87 256 0543
    21. 21. Web Design Solutions That Work Effectively and Give Measurable Effects Another way to impress your customers and beat the competition (especially big companies) is to act promptly. www.aeronstudio.com tel. +353 87 256 0543
    22. 22. Web Design Solutions That Work Effectively and Give Measurable Effects Whenever you receive an e-mail, instant message, or phone call that you have missed, reply as quickly as possible. www.aeronstudio.com tel. +353 87 256 0543
    23. 23. Web Design Solutions That Work Effectively and Give Measurable Effects Most people are emotional buyers - once they decide they want something, they want to have it right away. www.aeronstudio.com tel. +353 87 256 0543
    24. 24. Web Design Solutions That Work Effectively and Give Measurable Effects Nobody wants to send enquiries to receive a quote or to wait in the queue for a long time. www.aeronstudio.com tel. +353 87 256 0543
    25. 25. Web Design Solutions That Work Effectively and Give Measurable Effects To act fast, you must be well organised, and the more people you employ, the harder it will be. www.aeronstudio.com tel. +353 87 256 0543
    26. 26. Web Design Solutions That Work Effectively and Give Measurable Effects There are plenty of great tools to help you in this, like HighRise and BaseCamp from 37signals.com www.aeronstudio.com tel. +353 87 256 0543
    27. 27. Web Design Solutions That Work Effectively and Give Measurable Effects Whatever system you employ to organise your tasks, you must spend some time mastering it. www.aeronstudio.com tel. +353 87 256 0543
    28. 28. Web Design Solutions That Work Effectively and Give Measurable Effects Build Two Way, Long Term, Business Relationships www.aeronstudio.com tel. +353 87 256 0543
    29. 29. Web Design Solutions That Work Effectively and Give Measurable Effects Be careful: If you act like a robot, you will start thinking like a robot. This will not help your business. www.aeronstudio.com tel. +353 87 256 0543
    30. 30. Web Design Solutions That Work Effectively and Give Measurable Effects Web Design • On-Line Marketing • Search Engine Optimisation Custom Web Applications • CPC Advertising • Databases FREE CONSULTATIONS! visit www.aeronstudio.com now! www.aeronstudio.com tel. +353 87 256 0543
    31. 31. Web Design Solutions That Work Effectively and Give Measurable Effects Web Design • On-Line Marketing • Search Engine Optimisation Custom Web Applications • CPC Advertising • Databases FREE CONSULTATIONS! visit www.aeronstudio.com now! www.aeronstudio.com tel. +353 87 256 0543

    ×