Empathy map
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Empathy map

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Empathy map Empathy map Presentation Transcript

  • PROBLEM STATEMENT l A highly self-motivated, experienced, hiring manager at a café with a limited view of education options Needs a way to maximize her chances of finding prospective employees with adequate skill acquisition and job readiness prior to the end of their schooling because knowledge is not the determining factor in work success.
  • “Key positions require experience.” “Level of experience needed depends on position but key positions need time management skills, the ability to handle different kinds of people and situations, problem solving, decision making, giving & receiving feedback and management skills.” “If someone went to a really good school maybe they might be qualified right outside of school.” “Education is different in different countries.” “Work attitude is most important factor for success and high performance at work. Talent but bad attitude is not good either.” “There are some employees who think about face before their work. When they make mistakes they can’t take responsibility for them.” “Work attitude is most important factor for success and high performance at work. Talent but bad attitude is not good either.” “There are some employees who think about face before their work. When they make mistakes they can’t take responsibility for them.” “Personality, not education or experience, is the key to having a good attitude and personalities are hard to change.” “We need people who know how to work in teams.” “Management style effects the success of new staff as well. More effective managers—passionate ones—may be able to do more with fresh from school employees.” “Try and gauge personality through the interview.” “I really wanted an employee straight from a good school to work out once, but after several months it did not work out.” “An applicant with even a part time job before graduating is better, even volunteer experience. Especially if they could say that they started as a cashier and ended as a supervisor.” University does not teach skills necessary to excel at work. Though a good attitude is the common factor among successful employees it cannot be the sole hiring factor. There needs to be opportunities to get experience before the end of school. Skills can be taught, but attitude cannot. Management contributes to employee success perhaps as much as prior experience. University is about knowledge, not about skills. Previous advancement is a good indicator of a promising candidate. Disappointment from taking risk with inexperienced employees before. Vulnerable to disrupt operations or lose customers due to bad employee selection. Distrust in education system. Pride in employee standards we have set. Committed to quality as critical for success of business. Assured of superiority of experienced candidates. Aware promising candidates may be disqualified prematurely. due to experience requirement. SAY F E E L T H I N K