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Add-ons for JIRA Service Desk
RUI RODRIGUES• ATLASSIAN EXPERT • XPAND IT • @RODRIGUESRMB
Canned Responses for JIRA
• Reuse Comments
• Easily find and apply templates to any
comment in your JIRA
• Designed specifically for fast-paced
environments like help-desk or call-centres
Service Pack for JIRA Service Desk
• Execute actions with screens from Customer
Portal
• Dynamic Forms in Customer Portal
• Multilanguage support for non static text
JIRA Automation Plugin
• Automate event actions
• Automate JQL Actions
• Multiple action Support
Xporter for JIRA
• Export issues to:
• PDF, DOCX, ODT, SVG or RTF documents
• … using Microsoft Word Templates
• Single/Multiple Issue export
Hipchat for JIRA
• HipChat Integration
• Notify your Support Team when:
• An Ticket is created
• Updated
• Resolved
• etc…
Thank you!
RUI RODRIGUES • ATLASSIAN EXPERT • XPAND IT • @RODRIGUESRMB

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Add ons for jira service desk

  • 1. Add-ons for JIRA Service Desk RUI RODRIGUES• ATLASSIAN EXPERT • XPAND IT • @RODRIGUESRMB
  • 2. Canned Responses for JIRA • Reuse Comments • Easily find and apply templates to any comment in your JIRA • Designed specifically for fast-paced environments like help-desk or call-centres
  • 3. Service Pack for JIRA Service Desk • Execute actions with screens from Customer Portal • Dynamic Forms in Customer Portal • Multilanguage support for non static text
  • 4. JIRA Automation Plugin • Automate event actions • Automate JQL Actions • Multiple action Support
  • 5. Xporter for JIRA • Export issues to: • PDF, DOCX, ODT, SVG or RTF documents • … using Microsoft Word Templates • Single/Multiple Issue export
  • 6. Hipchat for JIRA • HipChat Integration • Notify your Support Team when: • An Ticket is created • Updated • Resolved • etc…
  • 7. Thank you! RUI RODRIGUES • ATLASSIAN EXPERT • XPAND IT • @RODRIGUESRMB