1. WANIDA SRISUKSON (Ms.)
250/415 Mooban Greenville, Putthamonthon Sai 2 Road, Kwang Salathammasop,
Khet Thawee-wattana Bangkok 10170, Thailand
Mobile: +6681 6322518 │ E-mail: bobear4y@gmail.com
PROFESSIONAL SUMMARY
Extended experiences in serving multinational and local firms; 11 years working in HP with 7 years
performing as Global Process Management for supporting Asia Pacific and Japan (14 countries) in and 4 years
in Thailand operations. Key proven performances including:
 new system and process deployment ,process improvement and optimization
 resources development thru training and process change management
 control and compliance for process governance and country transformation
Key strengths:
 decisive  responsible  logical
 organised  efficient  systematic
 practical  gregarious  structured
WORK EXPERIENCE
HEWLETTE PACKARD (THIALAND)LTD., THAILAND 2002 – Present
Process and Capabilities Manager May 2008 - Present
Responsible for business analysis for Service Operations for process adherence with policy compliance
for Asia Pacific and Japan (14 countries).
 Accomplished in reducing operating expenses thru new system SAP migration that successfully
replaced various old systems, supported business system and process deployment for APJ (14
countries)
 Accomplished project management which was targeted per project pilot plan, delivered all pilot
components on schedule and created Implementation strategy for country deployment phase
 Recovered $ 34K for revenue recovery for end to end report investigation in FY11
Sales Support Manager May 2006 – Apr 2008
Responsible for managing service operational process control for Thailand with process optimization.
 Accomplished for Thailand service collection that reduced Account Receivable (AR) aging and
turned the Services Repair Order Scorecard to green within 6 months
 Appointed as a team leader to clean up aging invoices for repair order process, leading to achieve
USD 1.24 Million annual collectability in FY2007 (12 team members)
Sales Operations Supervisor Sep 2002 – May 2006
Responsible for supervising hardware order management team to support Sales Operations Order
Management Process.
 Accomplished for support Customer Relationship Management (CRM) as Thailand CRM lead for
training and enable usage of Sales forecast and opportunity management and Marketing Relation
Management (MRM)
 Skillfully supported Demo and Remarketing aging management for support new market extension

2. Responsible for Order Management and Retail Management for crystal object and jewel products.
 Reduced obsolete inventory and classified new product introduction to retailer shops thru order forecast
and inventory storage with order replenishment management
 Provided taxation report to support Financial and engaged freight forwarder for delivery control
 Managed repair service support to increase 70 % timely complete schedule for increase customer
satisfaction
PHILLIPS ELECTRONIC (THAILAND) LTD., THAILAND Aug - Dec 2001
Senior Order Fulfilment Officer
AGILENT TECHNOLOGIES (THAILAND)LTD., THAILAND Nov 1999 - Jul 2001
Order Fulfilment Administrator
HEWLETTE PACKARD(THAILAND) LTD., THAILAND Oct 1996 - Oct 1999
Order Processing Administrator
 Accomplished for managed Order Processing management and collection management and managed
Letter of credit (L/C) and Domestic L/C
 Reduced expense for get correct import duty tariff for healthcare product and prepare Free Sales
certificate to support FDA (Foods and Drugs) regulation and custom clearance
 Managed order process for Thailand and Malaysia with record retention for order related document and
support audit clarification
NESTLE PRODUCT (THAILAND) INC., THAILAND Apr 1990 - Oct 1996
Administrative Supervisor
T.N. INCORPORATE CO., LTD. Jun 1989 - Mar 1990
Administrative Officer
MINEBEATHAI LTD. Aug 1986 - May 1989
Production Control
C.S.N. & ASSOCITAES Aug 1985 - Jul 1986
Research Assistant.,
LTD
WANIDA SRISUKSON Page 2/3
SWAROVSKI (THIALAND)LTD., THAILAND Feb - Aug 2002
Sales Administrative Manager

3. EDUCATION
Bachelor of Political Science
(Public Administration Management & Personnel Management/ GPA. 3.11 of average based 4.00)
Thammasat University, Bangkok, Thailand, 1985
PROFESSIONAL DEVELOPMENT
Green Belt Lean Six Sigma and Problem Solving Training,
Customer Relationship Management (CRM) Training, Singapore
Transition Process and A/R Clearance by Third Party, Singapore
Collection and Account Receivable in Malaysia &Customer Information System, Singapore
Order Process Training of Malaysia Distributor, Malaysia
Reseller Direct Order Process-Computer Commercial Organization, Singapore
REFERENCE
Available upon request
WANIDA SRISUKSON
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