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Development is a Big Deal
with Big Rewards
Kim Egan
James Rasmussen
Co-founder/VP
Development of Vado
Area VP Sales,
Ameri...
13
165+
clients in
countries
Middle East
New Zealand
S.Africa
Nigeria Kenya Singapore
Venezuela
Established
in 2004
UK
US
...
Custom/ Bespoke
eLearning
Custom/Bespoke
mLearning
Our
learning
solutions
Winner of a Silver award in CLO
magazine's 'Learning In Practice
Awards 2011' for UpsideLMSUpsideLMS listed as one of
the ...
Cindy Pascale
Kim Egan
Co-founder/VP
Development of Vado
Co-Founder/VP
Business Development of Vado
Presenters
James Rasmu...
Beliefs
Employees want to develop
Managers want to:
• Help their employees
develop
• Engage and retain their
employees
Issues
• Don’t know WHAT to do
• Don’t know HOW to apply
Here’s What We’ll Cover
 Why is Development Important
 Difference Between Training & Development
 Here’s What the Resea...
Why is
Development
Important
Top 10 on your
CEO’s List
1. Leadership Development
2. Succession Planning
3. Strategy Execution/Alignment
4. Managing/Cop...
Development is a BIG Deal
Development is a BIG Deal
 Leadership and Development budgets are up 15%
 15.3 hours of training
 Average $1,169/Learne...
BIG Returns if Done Well
 Engagement
 Leadership
Pipeline
 Quality  Market Share
 Innovation Efficiency
 Agility E...
Skills Gap?
46% of executives are
concerned their workforce
does not have the skills
needed in the next 1 to 2
years
Big Consequences
Not Fixing the Skill Gap
 64% face a loss of revenue
 53% will face a delay in product development
 59...
Jack Welch
Former Chairman & CEO, GE
“An organization’s ability to
learn and translate that
learning into action rapidly i...
Difference Between
Training and
Development
Training vs. Development
Training Development
Who Manager Employee
What Manager Employee
When Manager Employee
Where Manag...
Push vs. Pull
• Companies PUSH Training
• Employees PULL Development
Aligned
• Alignment needs to be
shown or communicated to
the learner.
• Learner sees how
developing will lead to
increase ...
 Possess the drive to stand behind ideas,
but prefers amore balanced approach to
managing opposition…Given role
requireme...
Self-paced,
Learner
Focused
• Learners need to be able
to access the information
when they need it and
complete it at thei...
Adoption of
eLearning
With the adoption of eLearning,
companies experience…
• 21% Cost Savings
• 27% Savings in Study Time...
Modularization
• Organizing an offer into
distinct components to
create greater flexibility
• Business leaders are
demandi...
 Possess the drive to stand behind ideas,
but prefers amore balanced approach to
managing opposition…Given role
requireme...
80/20 Rule
• 80% of the effects come
from 20% of the causes
• 80% of the business results
and value comes from 20%
of the ...
What the
Research Shows about
Instructional Design
Scrap
Learning
• Training and development
successfully delivered, but
not applied on the job
• 50% to 80% of all learning
...
Scrap Learning
 2012 Total Learning Investment = $60,000,000,000
Scrap
Retained
Scrap $48,000,000,000 Retained $12,000,00...
Development
Happens in
the Job
• 70% of development
happens on the job
How People
Develop
10%
20%
70%
Formal Training Mentoring and Coaching On the Job
We learn by
doing
Learning
Retention
10%
Read
20% Hear
30% What You See
50% See and Hear
70% What You Say & Write
90% WHAT YOU DO
Bridging
the Gap
• 94% seek to speed up
the application of
learning back into the
workplace
• 23% feel they achieve
this
How we take
in information
has changed
July 2012
For the first time ever, more
video was watched on the
Internet than on TV
Importance of Video
 Absorb 40%
 Learn 200%
 Retain 38%
 Persuade 43%
 Impact 67%
How to Draw
Videos
Chunked
Learning
• Breaking down information
into bite sized pieces
• Too much information
presented at one time
leads to ...
In Learning, Size Matters
 “Microlearning satisfies immediate knowledge
needs to enable performance.”
 “Too much consump...
In Learning, Size Matters
 “Facilitates knowledge acquisition.
 “It is just enough.”
 “Enable employees to learn where ...
Miniaturization
The distilling of a learning
experience into smaller, more
easily consumed packages
Miniaturization
 Previously, 1 or 2 day programs
were acceptable
 Shorter and short experiences
with immediate practical...
Improving
Learning
Outcomes
With a Bite-Sized Strategy
• Identify pertinent
information
• Break it down into small
pieces
...
Chunking Information Example
19525456698
1(952) 545-6698
You want to train employees on the area of:
Communication
Communication Components
 Listening
 Non verbal communication
...
Learning is
Delivered
2/3 On-Line Learning
1/3 Instruction
Led Workshops
OpenSesame 20,000+ courses
IT Training
 Total # of courses: 2,946
 4.6% are bite sized
Business Soft Skills
 Total # of...
Development Best Practices
1. Aligned to organizational objectives
2. Self-paced and learner focused
3. Embed learning int...
Development
Best Practice #1
Aligned to
organizational
goals & share
alignment with
learners
Development
Best Practice #2
Self
Paced, Learner
Focused
Development
Best Practice #3
Embed
learning into
workflow
Development
Best Practice #4
Granular, bite
sized, chunked
learning
Development
Best Practice #5
Multi-media
approach
(video, graphics, audio, text)
Development Best Practices
1. Aligned to organizational objectives
2. Self-paced and learner focused
3. Embed learning int...
Vado’s Courses
Chunked, Bit
e Sized
Modules
85 Engagement Courses
• 15 Feedback Courses
75 Project Management Courses
• 15 Topic Areas
• ...
Short
Instructional
Videos
• Creates the WIIFM
• Less than 2 minutes
• High-Definition
• Mobile Ready
Implementation
Guide and
Job Aid
• Step by step
• Application
• Transition from formal
learning
Bill Techau
Frasca International
“We really liked Vado’s approach to training: provide brief instruction
in video format a...
How Vado Courses are Used
 More effective alternative to traditional e-learning
 Mobile Learners
 Blended learning (too...
“To learn a new skill, the learner
needs to apply it on the job. Vado’s
learning content contains the tools to
apply it. T...
“To learn a new skill, the learner
needs to apply it on the job. Vado’s
learning content contains the tools to
apply it. T...
“To learn a new skill, the learner
needs to apply it on the job. Vado’s
learning content contains the tools to
apply it. T...
OVERVIEW
• 2 Brandon Hall Awards (Silver and Bronze) for Best Advance
in Mobile Learning Technology
• Recognized as the ‘B...
KEY FEATURES
Assessments
Security
Backend
Learner Support Tools
MIS & Reports
Asynchronous Mode
External Course Support
Le...
KEY FEATURES
Learning Media
• Learning Plan
• Videos
• Courses
• Documents
Benefits
• Variety of learning content supporte...
KEY FEATURES | Learning Media
Learning Plan
• Allows user to view and access list of learning
plan assigned to them
• Show...
KEY FEATURES | Learning Media
Course
• Allows the learner to access HTML chapters
with text and graphics
KEY FEATURES | Learning Media
Custom Videos
• Access a video course in MP4 format
• Basic video playback controls like
pau...
KEY FEATURES | Learning Media
Documents
• View a document in PDF format
• Enlarge the document using the pinch-zoom
functi...
KEY FEATURES
External Course Support
• SCORM 1.2
• External HTML Course Support
Benefits
• Ability to track and assess lea...
KEY FEATURES | External Course Support
SCORM 1.2
• Learning administrator can upload
SCORM 1.2 compliant course content
• ...
HRCI
Continuing
Education
Receive 1 hour of HRCI
Continuing Education Credits
Program ID:
ORG-PROGRAM-166413
Questions?
Research Sources
 CEOs Top List: iCP4
 Development is a BIG Deal: Bersin & Associates recent report: The Corporate Learn...
Research Sources
 Skills Gap?: Accenture 2013 Skills and Employment Trends Survey: Perspectives on Training
 Aligned: Th...
Thank You!
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Development Is A Big Deal With Big Rewards

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Get pointers on the best practices that need to be considered to ensure maximum return on investment for learning & development initiatives.

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  • Transcript of "Development Is A Big Deal With Big Rewards"

    1. 1. Development is a Big Deal with Big Rewards Kim Egan James Rasmussen Co-founder/VP Development of Vado Area VP Sales, Americas of Upside Learning Cindy Pascale Co-Founder/VP Business Development of Vado
    2. 2. 13 165+ clients in countries Middle East New Zealand S.Africa Nigeria Kenya Singapore Venezuela Established in 2004 UK US Australia India
    3. 3. Custom/ Bespoke eLearning Custom/Bespoke mLearning Our learning solutions
    4. 4. Winner of a Silver award in CLO magazine's 'Learning In Practice Awards 2011' for UpsideLMSUpsideLMS listed as one of the 'Five Emerging LMSs to Watch' in CLO Magazine ('10) Winner of 7 Apex Awards of Excellence ('11, '09, '08 & '07) Winner of 11 Brandon Hall Excellence Awards (‘12, '11, '10 & '09) UpsideLMS featured in the '2010 Top 20 Learning Portal Companies List' & '2011 & 2012 Watch List‘ by TrainingIndustry.com Winner of Red Herring 100 Asia Award in 2008 & finalist in Red Herring Global 100 ('09) Winner in Deloitte’s Technology Fast 500 Asia Pacific 2008 & 2009 program, and Fast 50 India 2008 program 30+ Awards & recognitions Winner of eLearning Team Of The Year 2013
    5. 5. Cindy Pascale Kim Egan Co-founder/VP Development of Vado Co-Founder/VP Business Development of Vado Presenters James Rasmussen Area VP Sales Americas of Upside Learning
    6. 6. Beliefs Employees want to develop Managers want to: • Help their employees develop • Engage and retain their employees
    7. 7. Issues • Don’t know WHAT to do • Don’t know HOW to apply
    8. 8. Here’s What We’ll Cover  Why is Development Important  Difference Between Training & Development  Here’s What the Research Shows  Development Best Practices  How Vado’s Courses are Delivered
    9. 9. Why is Development Important
    10. 10. Top 10 on your CEO’s List 1. Leadership Development 2. Succession Planning 3. Strategy Execution/Alignment 4. Managing/Coping with Change 5. Talent Management 6. Innovation and Creativity 7. Performance Management 8. Knowledge Retention 9. Engagement 10. Coaching
    11. 11. Development is a BIG Deal
    12. 12. Development is a BIG Deal  Leadership and Development budgets are up 15%  15.3 hours of training  Average $1,169/Learner  $60B in 2012  Big $ is being spent on developing employees
    13. 13. BIG Returns if Done Well  Engagement  Leadership Pipeline  Quality  Market Share  Innovation Efficiency  Agility Employee Retention
    14. 14. Skills Gap? 46% of executives are concerned their workforce does not have the skills needed in the next 1 to 2 years
    15. 15. Big Consequences Not Fixing the Skill Gap  64% face a loss of revenue  53% will face a delay in product development  59% face eroding customer satisfaction  66% anticipate a loss of business to competitors
    16. 16. Jack Welch Former Chairman & CEO, GE “An organization’s ability to learn and translate that learning into action rapidly is the ultimate competitive advantage.”
    17. 17. Difference Between Training and Development
    18. 18. Training vs. Development Training Development Who Manager Employee What Manager Employee When Manager Employee Where Manager Employee
    19. 19. Push vs. Pull • Companies PUSH Training • Employees PULL Development
    20. 20. Aligned • Alignment needs to be shown or communicated to the learner. • Learner sees how developing will lead to increase personal performance.
    21. 21.  Possess the drive to stand behind ideas, but prefers amore balanced approach to managing opposition…Given role requirements, may need to increase drive to confront opposition  Tends to be comfortable interacting in a variety of business settings…Be sure to approach certain individuals who are less social in a more focused manner  Independent individual who derives significant gratification from being a self- starter…However, given the model for the role, may need to maintain a more consistent focus on providing support to others  Empathic individual who has the ability to listen effectively and to accurately understand others’ perspectives…  Possess the drive to stand behind ideas, but prefers amore balanced approach to managing opposition…Given role requirements, may need to increase drive to confront opposition  Tends to be comfortable interacting in a variety of business settings…Be sure to approach certain individuals who are less social in a more focused manner  Independent individual who derives significant gratification from being a self- starter…However, given the model for the role, may need to maintain a more consistent focus on providing support to others  Empathic individual who has the ability to listen effectively and to accurately understand others’ perspectives… Coaching & Mentoring
    22. 22. Self-paced, Learner Focused • Learners need to be able to access the information when they need it and complete it at their own pace. • Learners take more ownership of their learning and are more engaged in the process.
    23. 23. Adoption of eLearning With the adoption of eLearning, companies experience… • 21% Cost Savings • 27% Savings in Study Time • 32% Faster Training Implementation Time
    24. 24. Modularization • Organizing an offer into distinct components to create greater flexibility • Business leaders are demanding modularization so development is focused and effective
    25. 25.  Possess the drive to stand behind ideas, but prefers amore balanced approach to managing opposition…Given role requirements, may need to increase drive to confront opposition  Tends to be comfortable interacting in a variety of business settings…Be sure to approach certain individuals who are less social in a more focused manner  Independent individual who derives significant gratification from being a self- starter…However, given the model for the role, may need to maintain a more consistent focus on providing support to others  Empathic individual who has the ability to listen effectively and to accurately understand others’ perspectives…  Possess the drive to stand behind ideas, but prefers amore balanced approach to managing opposition…Given role requirements, may need to increase drive to confront opposition  Tends to be comfortable interacting in a variety of business settings…Be sure to approach certain individuals who are less social in a more focused manner  Independent individual who derives significant gratification from being a self- starter…However, given the model for the role, may need to maintain a more consistent focus on providing support to others  Empathic individual who has the ability to listen effectively and to accurately understand others’ perspectives… Coaching & Mentoring
    26. 26. 80/20 Rule • 80% of the effects come from 20% of the causes • 80% of the business results and value comes from 20% of the experience or content
    27. 27. What the Research Shows about Instructional Design
    28. 28. Scrap Learning • Training and development successfully delivered, but not applied on the job • 50% to 80% of all learning development is scrap learning
    29. 29. Scrap Learning  2012 Total Learning Investment = $60,000,000,000 Scrap Retained Scrap $48,000,000,000 Retained $12,000,000,000
    30. 30. Development Happens in the Job • 70% of development happens on the job
    31. 31. How People Develop 10% 20% 70% Formal Training Mentoring and Coaching On the Job
    32. 32. We learn by doing
    33. 33. Learning Retention 10% Read 20% Hear 30% What You See 50% See and Hear 70% What You Say & Write 90% WHAT YOU DO
    34. 34. Bridging the Gap • 94% seek to speed up the application of learning back into the workplace • 23% feel they achieve this
    35. 35. How we take in information has changed July 2012 For the first time ever, more video was watched on the Internet than on TV
    36. 36. Importance of Video  Absorb 40%  Learn 200%  Retain 38%  Persuade 43%  Impact 67%
    37. 37. How to Draw Videos
    38. 38. Chunked Learning • Breaking down information into bite sized pieces • Too much information presented at one time leads to information overload
    39. 39. In Learning, Size Matters  “Microlearning satisfies immediate knowledge needs to enable performance.”  “Too much consumption at one time can be painful and stressful, and the value can be lost.”  “It is often wasteful. Investments of time and expense may not satisfy the true need.”
    40. 40. In Learning, Size Matters  “Facilitates knowledge acquisition.  “It is just enough.”  “Enable employees to learn where they are and to have learning be integrated tightly into their work.”
    41. 41. Miniaturization The distilling of a learning experience into smaller, more easily consumed packages
    42. 42. Miniaturization  Previously, 1 or 2 day programs were acceptable  Shorter and short experiences with immediate practical application  90% agreed they will look to miniaturize their learning experiences
    43. 43. Improving Learning Outcomes With a Bite-Sized Strategy • Identify pertinent information • Break it down into small pieces • Deliver to employees “one bite at a time”
    44. 44. Chunking Information Example 19525456698 1(952) 545-6698
    45. 45. You want to train employees on the area of: Communication Communication Components  Listening  Non verbal communication  Delivering clear messages  Writing effective emails  Keeping others informed  Adjusting your message to different audiences  Team communication Break these topics into bite sized learning modules
    46. 46. Learning is Delivered 2/3 On-Line Learning 1/3 Instruction Led Workshops
    47. 47. OpenSesame 20,000+ courses IT Training  Total # of courses: 2,946  4.6% are bite sized Business Soft Skills  Total # of courses: 5,314  11.0% are bite sized
    48. 48. Development Best Practices 1. Aligned to organizational objectives 2. Self-paced and learner focused 3. Embed learning into workflow 4. Granular, bite sized, chunked learning 5. Multi-media approach (video, graphics, audio, text)
    49. 49. Development Best Practice #1 Aligned to organizational goals & share alignment with learners
    50. 50. Development Best Practice #2 Self Paced, Learner Focused
    51. 51. Development Best Practice #3 Embed learning into workflow
    52. 52. Development Best Practice #4 Granular, bite sized, chunked learning
    53. 53. Development Best Practice #5 Multi-media approach (video, graphics, audio, text)
    54. 54. Development Best Practices 1. Aligned to organizational objectives 2. Self-paced and learner focused 3. Embed learning into workflow 4. Granular, bite sized, chunked learning 5. Multi-media approach (video, graphics, audio, text)
    55. 55. Vado’s Courses
    56. 56. Chunked, Bit e Sized Modules 85 Engagement Courses • 15 Feedback Courses 75 Project Management Courses • 15 Topic Areas • 5 courses per topic
    57. 57. Short Instructional Videos • Creates the WIIFM • Less than 2 minutes • High-Definition • Mobile Ready
    58. 58. Implementation Guide and Job Aid • Step by step • Application • Transition from formal learning
    59. 59. Bill Techau Frasca International “We really liked Vado’s approach to training: provide brief instruction in video format along with written materials that can be applied during real-life situations, not made up, mock events. The action part of the training, then, occurs concurrently with actual work. This has a dual benefit: Training occurs and actual profit-making work gets done at the same time.”
    60. 60. How Vado Courses are Used  More effective alternative to traditional e-learning  Mobile Learners  Blended learning (tools to take action after a workshop)  Tools to take action on an employee survey or 360 assessment  “Homework” between coaching sessions
    61. 61. “To learn a new skill, the learner needs to apply it on the job. Vado’s learning content contains the tools to apply it. The power of Vado’s approach is that it activates formal learning. If you only have budget for formal training OR Vado’s courses, choose Vado, as the courseware provides a guide to immediate application; resulting in performance change and productivity improvement directly embedded in the workflow.” Kristin Ford Chief Effectiveness Officer Best in Learning Past President, ASTD-TCC
    62. 62. “To learn a new skill, the learner needs to apply it on the job. Vado’s learning content contains the tools to apply it. The power of Vado’s approach is that it activates formal learning. If you only have budget for formal training OR Vado’s courses, choose Vado, as the courseware provides a guide to immediate application; resulting in performance change and productivity improvement directly embedded in the workflow.” Kristin Ford Chief Effectiveness Officer Best in Learning Past President, ASTD-TCC
    63. 63. “To learn a new skill, the learner needs to apply it on the job. Vado’s learning content contains the tools to apply it. The power of Vado’s approach is that it activates formal learning. If you only have budget for formal training OR Vado’s courses, choose Vado, as the courseware provides a guide to immediate application; resulting in performance change and productivity improvement directly embedded in the workflow.” Kristin Ford Chief Effectiveness Officer Best in Learning Past President, ASTD-TCC
    64. 64. OVERVIEW • 2 Brandon Hall Awards (Silver and Bronze) for Best Advance in Mobile Learning Technology • Recognized as the ‘Best New Product Debut’ by Craig Weiss
    65. 65. KEY FEATURES Assessments Security Backend Learner Support Tools MIS & Reports Asynchronous Mode External Course Support Learning Media
    66. 66. KEY FEATURES Learning Media • Learning Plan • Videos • Courses • Documents Benefits • Variety of learning content supported Highlights • Flashcards • Podcasts
    67. 67. KEY FEATURES | Learning Media Learning Plan • Allows user to view and access list of learning plan assigned to them • Shows ‘Mandatory’ or ‘Optional’ status of the courses, as assigned
    68. 68. KEY FEATURES | Learning Media Course • Allows the learner to access HTML chapters with text and graphics
    69. 69. KEY FEATURES | Learning Media Custom Videos • Access a video course in MP4 format • Basic video playback controls like pause, play and replay provided • The video can be viewed online or can be downloaded and viewed offline
    70. 70. KEY FEATURES | Learning Media Documents • View a document in PDF format • Enlarge the document using the pinch-zoom function • The document can be viewed online or can be downloaded and viewed offline • Access document enhancements in iOS versions
    71. 71. KEY FEATURES External Course Support • SCORM 1.2 • External HTML Course Support Benefits • Ability to track and assess learner performance • Create course content with in-built course authoring tool • Ready integration for 3rd party video catalogs Highlights
    72. 72. KEY FEATURES | External Course Support SCORM 1.2 • Learning administrator can upload SCORM 1.2 compliant course content • Ability to track learner performance with standard eLearning content External HTML Course Support • Ability to upload and run HTML courses
    73. 73. HRCI Continuing Education Receive 1 hour of HRCI Continuing Education Credits Program ID: ORG-PROGRAM-166413
    74. 74. Questions?
    75. 75. Research Sources  CEOs Top List: iCP4  Development is a BIG Deal: Bersin & Associates recent report: The Corporate Learning Factbook: 2011 and The Corporate Learning Factbook: 2012 and The Corporate Learning Factbook: 2013  Big Returns if Done Well: Bersin & Associates “Building a Borderless Workplace: Predictions for 2011  Scrap Learning: Dr. Robert Brinkenhoff  Development Happens on the Job: Department of Labor  Importance of Video: Yankee Group’s Anywhere Enterprise: 2010 US Unified Communications FastView Survey,  Chunked Learning: Dr. George A. Miller, the author of “The Magical Number Seven, Plus or Minus Two”  In Learning, Size Matters: Malcolm Poulin—in the Feb 19 edition of the CLO magazine  Learning is Delivered: Bersin by Deloitte in an article titled: The Corporate Training Market is Exploding, January 30, 2013.  Is the Future of Learning Bite-Sized: May 1, 2013, by Sebastian Bailey, published by CLO Magazine  Bridging the Gap – Integrating Learning & Work” 2012 Benchmark study conducted by Towards Maturity
    76. 76. Research Sources  Skills Gap?: Accenture 2013 Skills and Employment Trends Survey: Perspectives on Training  Aligned: The Aberdeen Group study titled: Newbies to New Leaders: Closing the Critical Skill Gaps
    77. 77. Thank You!
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