The Death Of Traditional Training

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What we have known as traditional training may be going the way of the dinosaur.

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The Death Of Traditional Training

  1. 1. 06/07/09 Copyright Edge Interactive The Death of Traditional Training?
  2. 2. <ul><li>The New Business Environment </li></ul><ul><li>What is Traditional Training? </li></ul><ul><li>How are We Training Today? </li></ul><ul><li>What’s New in Training Technology? </li></ul><ul><li>Choosing the Right Solution </li></ul><ul><li>Putting the New Technologies to Work </li></ul>06/07/09 Objectives Copyright Edge Interactive
  3. 3. <ul><li>Pace of business is increasing with less tolerance for wasted time or resources. </li></ul><ul><li>New products and processes are being introduced at an accelerated rate </li></ul><ul><li>Business has become increasingly competitive with no room for mistakes or false starts </li></ul><ul><li>Everyone must do more with less </li></ul>06/07/09 The New Business Environment Copyright Edge Interactive
  4. 4. 06/07/09 A Brief History of Training What is Traditional Training? Copyright Edge Interactive
  5. 5. <ul><li>“ Training”, to coach in or accustom to a mode of behavior or performance. To make proficient with specialized instruction and practice. Activity leading to skilled behavior </li></ul>06/07/09 What is Traditional Training? Copyright Edge Interactive
  6. 6. 06/07/09 Current Knowledge, Skills, Beliefs Targeted Knowledge, Skills, Beliefs Training What is Traditional Training? Copyright Edge Interactive
  7. 7. 06/07/09 How Are We Training Today ? Copyright Edge Interactive
  8. 8. <ul><li>What does traditional training look like? </li></ul><ul><li>Learners in a classroom </li></ul><ul><li>Led by one or more instructors </li></ul><ul><li>Predominately one way communication </li></ul><ul><li>Entire class proceeds at the same pace </li></ul><ul><li>Social and networking opportunities </li></ul><ul><li>Little to no technology </li></ul>06/07/09 How Are We Training Today ? Copyright Edge Interactive
  9. 9. <ul><li>What are the benefits of traditional training? </li></ul><ul><li>Speed of development </li></ul><ul><li>Cost of development </li></ul><ul><li>Learner acceptance </li></ul><ul><li>Management acceptance </li></ul><ul><li>Safe and proven approach </li></ul><ul><li>Bastion for technical, sales, leadership, and on-boarding training </li></ul>06/07/09 How Are We Training Today ? Copyright Edge Interactive
  10. 10. <ul><li>What are the benefits eLearning? </li></ul><ul><li>Consistent message </li></ul><ul><li>Improved retention </li></ul><ul><li>Saves travel costs </li></ul><ul><li>Reduced learner seat time </li></ul><ul><li>24 X 7 content availability, Just-in-time training </li></ul><ul><li>Faster large scale deployment </li></ul>06/07/09 How Are We Training Today ? Copyright Edge Interactive
  11. 11. <ul><li>What are the types of eLearning? </li></ul><ul><li>Virtual classroom (11.35%) </li></ul><ul><li>Self paced online (27.25% </li></ul><ul><li>Traditional audio & video (2.9%) </li></ul><ul><li>Print and other (4.44%) </li></ul>06/07/09 How Are We Training Today ? Copyright Edge Interactive
  12. 12. <ul><li>The New Choices </li></ul><ul><li>Development </li></ul><ul><li>Delivery </li></ul><ul><li>Management </li></ul><ul><li>Measurement & Evaluation </li></ul>06/07/09 What’s New in Training Technology? Copyright Edge Interactive
  13. 13. <ul><li>Development </li></ul><ul><li>Technical: HTML </li></ul><ul><li>2nd Generation: Breeze, Lectora, Course Maker, Rapid Builder </li></ul><ul><li>Integrated LMS Development Suites </li></ul><ul><li>Templates </li></ul><ul><li>Knowledge Objects and dynamic course generation </li></ul>06/07/09 What’s New in Training Technology? Copyright Edge Interactive
  14. 14. <ul><li>Delivery: Group </li></ul><ul><li>Virtual classroom (breakout sessions) </li></ul><ul><li>Blended Learning </li></ul><ul><li>Collaboration </li></ul><ul><li>Virtual Communities </li></ul>06/07/09 What’s New in Training Technology? Copyright Edge Interactive
  15. 15. <ul><li>Delivery: Group </li></ul><ul><li>Facilitated Self Study </li></ul><ul><li>Interactive Satellite (IBM ISEN) </li></ul><ul><li>Interactive Internet (Arel) </li></ul>06/07/09 What’s New in Training Technology? Copyright Edge Interactive
  16. 16. <ul><li>Delivery: Self paced </li></ul><ul><li>eLearning </li></ul><ul><li>EPSS (Context sensitive training) </li></ul><ul><li>Mega reference libraries (Books 24X7) </li></ul><ul><li>Mega training libraries (Skillsoft, others) </li></ul><ul><li>Satellite broadcast (Ford, Remax) </li></ul>06/07/09 What’s New in Training Technology? Copyright Edge Interactive
  17. 17. <ul><li>Delivery : Self paced </li></ul><ul><li>Video on demand (Podcasts) </li></ul><ul><li>Audio on demand (Podcasts) </li></ul><ul><li>Simulations </li></ul><ul><li>Remote virtual labs </li></ul><ul><li>Self publishing (Blogs, Wikipedia) </li></ul><ul><li>Knowledge capture, storage, and retrieval </li></ul>06/07/09 What’s New in Training Technology? Copyright Edge Interactive
  18. 18. <ul><li>Management </li></ul><ul><li>Learning Management Systems </li></ul><ul><li>Learning Content Management Systems </li></ul><ul><li>Knowledge Based Solutions: Capture, Storage, and Retrieval </li></ul>06/07/09 What’s New in Training Technology? Copyright Edge Interactive
  19. 19. <ul><li>Measurement & Evaluation </li></ul><ul><li>Completions, scores, evaluations </li></ul><ul><li>Integrated into LMS </li></ul><ul><li>Standalone tools available </li></ul>06/07/09 What’s New in Training Technology? Copyright Edge Interactive
  20. 20. <ul><li>Criteria </li></ul><ul><li>Audience </li></ul><ul><li>Learning Content </li></ul><ul><li>Infrastructure </li></ul><ul><li>Business Factors </li></ul>06/07/09 Choosing the Right Solution Copyright Edge Interactive
  21. 21. <ul><li>Audience </li></ul><ul><li>Experienced </li></ul><ul><li>Novice </li></ul><ul><li>Demographics </li></ul><ul><li>Size of audience </li></ul><ul><li>Geographic locations </li></ul>06/07/09 Choosing the Right Solution Copyright Edge Interactive
  22. 22. <ul><li>What we believe about learners impacts our decisions (Old Style) </li></ul><ul><li>Organization is responsible for learners training </li></ul><ul><li>Learners are passive </li></ul><ul><li>Time and productivity are not critical </li></ul>06/07/09 Choosing the Right Solution Copyright Edge Interactive
  23. 23. <ul><li>What we believe about learners impacts our decisions (New Style) </li></ul><ul><li>Learner is responsible for learner’s training </li></ul><ul><li>Learners are active seekers </li></ul><ul><li>Time and productivity is everything </li></ul><ul><li>Learning is active, not passive, and comes in a wide variety of forms </li></ul>06/07/09 Choosing the Right Solution Copyright Edge Interactive
  24. 24. <ul><li>The New Experienced Learner </li></ul><ul><li>Motivated and equipped to actively seek required information </li></ul><ul><li>Edutainment not necessary, simple and interesting will do </li></ul><ul><li>Learner engagement important </li></ul><ul><li>Interactions can be simple </li></ul><ul><li>Page turners have a place </li></ul>06/07/09 Choosing the Right Solution Copyright Edge Interactive
  25. 25. 06/07/09 Choosing the Right Solution <ul><li>Page turners </li></ul><ul><li>Collaboration </li></ul><ul><li>Context sensitive </li></ul><ul><li>search </li></ul><ul><li>Virtual ILT </li></ul>Self Service Copyright Edge Interactive
  26. 26. <ul><li>Learning Content </li></ul><ul><li>Knowledge </li></ul><ul><li>Skills </li></ul><ul><li>Frequency of change </li></ul><ul><li>Volume of Information </li></ul><ul><li>Required Accuracy of Information </li></ul>06/07/09 Choosing the Right Solution Copyright Edge Interactive
  27. 27. <ul><li>Business Factors </li></ul><ul><li>Urgency </li></ul><ul><li>Budget </li></ul><ul><li>Cultural view of traditional and eLearning </li></ul><ul><li>Organizational & departmental readiness and receptiveness </li></ul>06/07/09 Choosing the Right Solution Copyright Edge Interactive
  28. 28. <ul><li>Solution Development Costs </li></ul><ul><li>Traditional classroom: $4,000 (40/1) </li></ul><ul><li>Webinar: $5,000 (50/1) </li></ul><ul><li>Basic eLearning: $8,000 (80/1) </li></ul><ul><li>Advanced eLearning $16,000 (160/1) </li></ul>06/07/09 Choosing the Right Solution Copyright Edge Interactive
  29. 29. <ul><li>Solution Delivery Costs </li></ul><ul><li>Traditional classroom: $126/learner </li></ul><ul><li>Webinar: $50/learner </li></ul><ul><li>Basic eLearning: $35/learner </li></ul><ul><li>Advanced eLearning $35/learner </li></ul><ul><li>Cost Comparison: Instructor-Led Vs. E-Learning By Paul T. Walliker </li></ul>06/07/09 Choosing the Right Solution Copyright Edge Interactive
  30. 30. 06/07/09 Choosing the Right Solution Budget Copyright Edge Interactive
  31. 31. 06/07/09 Copyright Bower & Company Characteristic ILT & Virtual ILT Basic eLearning Advanced eLearning Development hours per hour of finished training 40-50 80 160 Instructional Strategy Linear, knowledge transfer Linear, knowledge transfer, show/tell/do Linear, knowledge transfer, show/tell/do, scenario-based Theme and Motif Simple, common visual theme, clip art More complex, minimal storyline development Full storyline and theme development Screen Design and Layout Simple, minimal graphics for visual engagement and interest More complex, sophisticated graphics and interaction to reinforce learning objectives as well as visual engagement and interest Complex design, graphics and interactions to reinforce learning objectives, simulate tasks, as well as visual engagement and interest Interactions Graphics, minimal interactions, one per five screens Graphics, more numerous and complex interactions, one per three screens Graphics, more numerous and complex interactions, one per screen Media Graphics Minimal voice-over and video Rich voice-over and video Navigational Scheme Linear Linear with some hierarchical navigation Hierarchical navigation Skills Assessment Linear with feedback Linear, feedback, some remediation, scores captured Linear, feedback, remediation, scores captured Development tools and technology Standard, non-proprietary Standard, non-proprietary Standard, non-proprietary Course Administration Not included Not included Not included Delivery Method Classroom Web based Web based
  32. 32. <ul><li>Scenario Number One </li></ul><ul><li>Customer Support Center: currently all calls are personally answered and resolved by call center agents </li></ul><ul><li>Goal: Increase accuracy & reduce costs </li></ul><ul><li>Potential Solutions: </li></ul><ul><ul><li>Knowledge capture, storage, and retrieval </li></ul></ul><ul><ul><li>Context sensitive training and support </li></ul></ul>06/07/09 New Technologies at Work Copyright Edge Interactive
  33. 33. <ul><li>Scenario Number Two </li></ul><ul><li>500 sales reps, geographically dispersed, new version of existing product, experienced audience </li></ul><ul><li>Goal: Increase speed to market </li></ul><ul><li>Potential Solutions: </li></ul><ul><ul><li>eLearning delivered update </li></ul></ul><ul><ul><li>Virtual classroom delivered update </li></ul></ul><ul><ul><li>Conference call delivered update </li></ul></ul>06/07/09 New Technologies at Work Copyright Edge Interactive
  34. 34. <ul><li>Scenario Number Three </li></ul><ul><li>Order Processing Agents: On-boarding </li></ul><ul><li>Goal: Reduce turnover </li></ul><ul><li>Potential Solutions: </li></ul><ul><ul><li>Blended solution </li></ul></ul>06/07/09 New Technologies at Work Copyright Edge Interactive
  35. 35. <ul><li>Scenario Number Four </li></ul><ul><li>First time managers </li></ul><ul><li>Goals: Long term leadership development </li></ul><ul><li>Potential Solutions: </li></ul><ul><ul><li>Blended solution </li></ul></ul>06/07/09 New Technologies at Work Copyright Edge Interactive
  36. 36. <ul><li>The New Business Environment </li></ul><ul><li>What is Traditional Training? </li></ul><ul><li>How are We Training Today? </li></ul><ul><li>What’s New in Training Technology? </li></ul><ul><li>Choosing the Right Solution </li></ul><ul><li>Putting the New Technologies to Work </li></ul>06/07/09 Summary Copyright Edge Interactive

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