sample balanced scorecard for the automotive finance industry, illustrating some of the key objectives & metrics that should be monitored by professionals in the automotive finance industry.

1. Auto Finance Strategy Map
TFS Template
All business
segments are
profitable
Operating Profit
Financial
Process
Customer
Learning &
Growth
Optimal Cost of
credit risk
Cost of Risk Ratio
Sustainable Return
to Shareholders
Return on Equity
Optimal Cost
Structure
Operating Expenses
Effective and
Efficient Business
Processes
Operating Ratio or Cost-
Income Ratio
High Level of
Automation
Manual Process Steps
Immediate
Customer Enquiry
Resolution
Resolution Time
Fast Application
Approval
Turnaround Time
Grow market Size
Across Target
Segments
Portfolio Size by customer
type ($)
Market Share per
Customer Segment
Penetration Rate (Retail,
Wholesale, Insurance)
High Customer
Satisfaction
Customer Satisfaction
Index
Customer Loyalty
Customer Retention (%)
Great Place to
Work
Employee Satisfaction
Index
Innovative Culture
# Ideas Adopted
Increase Return on
Innovation
Return on Innovation
Talent Attraction &
Retention
% of Top Talent
Pro-active Sales &
Marketing
Management
Direct Leads
Efficient Collection
Process
Cure % by Bucket
Limited Risk
Exposure
Non-Performing Loans
Good Corporate
Citizen
# of Initiatives
This template has been conceptualized from Transcendent Research © transcendent www.transcendent.com.sg