Toyota Material Handling Europe (TMHE)’s dedication to delivering quality forklift service solutions is just one of the things that sets the company apart from its competitors. At TMHE we combine a strong commitment to customer support with forklift services tailored to our customers’ needs in order to provide the best solutions possible. With 400 service centres across Europe making 3.5 million customer visits each year, we are able to provide comprehensive forklift solutions with servicing and maintenance visits from local engineers. To find out more about our service solutions, visit our website: http://www.toyota-forklifts.eu/en/services-and-solutions/Service-Solutions/Pages/ServiceSolutions.aspx

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E M P O WERI NG YOU R B U SINE S S
Our Service cOMMiTMeNT
December 2011
More than just words
Our commitment and support for our customers has always extended
well beyond the supply of a truck. That’s why we continue to invest
in our Service Network and our Mobile Service Platform to provide you
with the best after-sales service, whether we are supplying a single
part, or maintaining an entire fleet.
ToyoTa Mobile Service PlaTforM: bringing all of our reSourceS and exPerience direcT
To you To Take care of your TruckS - 350 Service cenTreS acroSS euroPe - 4,000 fully Trained
Service TechnicianS - 3,300 fully equiPPed Mobile Service vanS - 3.5 Million cuSToMer viSiTS
every year - 250,000 TruckS on a Service conTracT
TOYOTA MATERIAL HANDLING EUROPE, MANAGING THE TOYOTA AND BT MATERIALS HANDLING BRANDS IN EUROPE

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E M P O WERI NG YOU R B U SINE S S
TOyOTa aNd bT geNuiNe ParTS
December 2011
The right part in the right
place at the right time
The right part: We build our trucks using only genuine Toyota and bT parts,
so if you want to maintain the built-in quality and reliability of your truck
it makes sense to maintain and repair them using exactly the same genuine
parts. They also deliver the quickest and most reliable repairs, minimising
downtime and maintaining the safe operation of your trucks.
The right place at the right time: we operate more than 3,300 fully stocked
mobile service vans. in addition, all our mobile techicians can remotely
order parts online for overnight delivery and we can deliver any spare part
for any of our trucks, anywhere in europe over 24 hours.
ToyoTa Mobile Service PlaTforM: bringing all of our reSourceS and exPerience direcT To you To
Take care of your TruckS - 350 Service cenTreS acroSS euroPe - 4,000 fully Trained Service
TechnicianS - 3,300 fully equiPPed Mobile Service vanS - 3.5 Million cuSToMer viSiTS every year -
250,000 TruckS on a Service conTracT
TOYOTA MATERIAL HANDLING EUROPE, MANAGING THE TOYOTA AND BT MATERIALS HANDLING BRANDS IN EUROPE

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TOyOTa MObile Service PlaTfOrM
E M P O WERI NG YOU R B U SINE S S
December 2011
Bringing all of our resources
and experience
direct to you to take care
of your trucks
The Toyota Mobile Service Platform is at the heart of our service commitment.
it combines our investment in technology and training with our people and
their expertise. This combination of our global resources with a human touch
delivers an after-sales service that is committed to supporting your truck
during its entire operational life.
ToyoTa Mobile Service PlaTforM: bringing all of our reSourceS and exPerience direcT To you To
Take care of your TruckS - 350 Service cenTreS acroSS euroPe - 4,000 fully Trained Service Techni-
cianS - 3,300 fully equiPPed Mobile Service vanS - 3.5 Million cuSToMer viSiTS every year - 250,000
TruckS on a Service conTracT
TOYOTA MATERIAL HANDLING EUROPE, MANAGING THE TOYOTA AND BT MATERIALS HANDLING BRANDS IN EUROPE

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E M P O WERI NG YOU R B U SINE S S
TOyOTa Service cONTracTS
December 2011
The smart way
to maintain your trucks
you can choose which type of service contract that best suits your
requirements but they are all designed to keep your trucks operating
safely and efficiently. you can focus on your core business knowing
that your trucks will be looked after by the experts – our Service
Network.
ToyoTa Mobile Service PlaTforM: bringing all of our reSourceS and exPerience direcT
To you To Take care of your TruckS - 350 Service cenTreS acroSS euroPe - 4,000 fully Trained
Service TechnicianS - 3,300 fully equiPPed Mobile Service vanS - 3.5 Million cuSToMer viSiTS
every year - 250,000 TruckS on a Service conTracT
TOYOTA MATERIAL HANDLING EUROPE, MANAGING THE TOYOTA AND BT MATERIALS HANDLING BRANDS IN EUROPE