In this deck, Keith Stagner, CEO of T-Impact discusses BPM in a series of short videos which explain the key steps in the process.

1. T-Impact Limited 1
T-Impact Limited designs, automates and improves business process and workflow., delivering:
• 42% reduction in cost for back-office systems
• 40% efficiency savings for transformation programmes
• 57% reduction in customer touch points for on-boarding journey
What is BPM?
A video guide to business process management (BPM)

2. T-Impact Limited 2
T-Impact: What is Business Process Management? (BPM)
A structured approach to aligning and optimising how business processes
work together in conjunction with a companies’ strategies and objectives -
delivering business results and superior value to customers.
BPM is a discipline that uses various methods to discover, model, analyse,
measure, improve and optimise business processes.

3. T-Impact Limited 3
T-Impact: Stage 1 - Building the Business Case for Change
The starting point is to understand, map and document end–to-end processes in a step we call
building the business case for change which enables the understanding of your business in terms
of the processes which deliver results and value to internal and external customers
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video >

4. T-Impact Limited 4
T-Impact: Stage 2 - Process Automation
Automation of processes and embed measurement systems which indicate the relationship
between business processes and business outcomes
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video >

5. T-Impact Limited 5
T-Impact: Stage 3 - Continuous Improvement
Engage the organization in identifying and pursuing potential improvement projects which have
bottom line impact
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video >

6. T-Impact Limited 6
T-Impact: How BPM enhances shareholder value
T
H
E
B
ES
T
Redefine what we do and what matters to our customer
Reduced cycle times for core and support processes
Clear ownership of process performance agenda
Reduce waste, errors and rework
Execute Services – On Target With Minimum Variation
Motivated, Engaged, Active and Happy
Customer focus
Cost
Reduce Cycle Times
Quality and Service
Accountability
High Performing Teams
Enhance shareholder
value
Increase revenue and
profits
Deploy new products
faster
Improve customer
loyalty
Improve
competitiveness
Better place to work

7. T-Impact Limited 7
T-Impact: BPM benefits beyond workflow
 Automate manual activities
 Standardise activities
 Increase re-usability
 Proactive escalation
 Manage input quality
 Remove duplication
 Simplification
 Encapsulate Process variation
 Real-time performance management
 Critical Path and touch-time control
 Dynamic work prioritisation
 Reduction in training costs
 Context sensitive guidance
 Reduction of errors
 Proactive escalation
 Tracking learning needs
 Automated metrics + SLA tracking
 Integrated audit trail, captured automatically
 Validation of data at source
 Automatic trigger of parallel or dependant processes
BPM
Improved
Evidence of Control

8. T-Impact Limited 8
T-Impact: Who we are
Our Clients Include:

9. T-Impact Limited 9
T-Impact: Success Stories for Business Process Management
T-Impact provided on-site expertise that helped facilitate the design
and build of our process repository, taxonomy and standards;
knowledge and understanding was effectively transferred to our own
teams, enabling in-house capability to be established quickly.
Paul Arnold, Head of Change - Barclaycard

10. T-Impact Limited 10
T-Impact: Customer Snapshot
Our Clients Include:
We have experience leading and delivering process focused digital transformation programmes for Tier 1, start-ups and SME
organisations

11. T-Impact Limited 11
T-Impact: Get in touch