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CCNA Voice workbook

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  • 1. CCNA VOICE JUMP START
  • 2. FRONT OF THE PHONE S.No NAME 1 Programmable buttons 2 Foot stand adjustment button 3 Display button 4 Messages button 5 Directories button 6 Help button 7 Settings button 8 Services button 9 Volume button 10 Speaker button 11 Mute button 12 Headset button 13 4-way navigation pad and Select button (center) 14 Keypad 15 Soft key buttons 16 Handset light strip 17 Phone screen KNOW YOUR PHONE
  • 3. BACK OF THE PHONE S.No. NAME 1 DC adapter port (DC48V) 2 AC-to-DC power supply 3 AC power cord 4 Network port (10/100 SW) 5 Access port (10/100 PC) 6 Handset port 7 Headset port 8 Foot stand button 9 Auxiliary port (AUX)
  • 4. TOPOLOGY 1 SECNARIO 1
  • 5. TECHNOLOGIES COVERED: POE VLAN DHCP NTP TFTP TELEPHONY SERVICE EPHONE-DN EPHONE OBJECTIVE 1: LET‟S SWITCH ON THE CISCO IP PHONES TASK 1: ENABLING CDP & CDP V2 ON THE SWITCH ENABLE CDP ON GLOBAL AS WELL AS INTERFACE LEVEL AND CHECK IF THE IP- PHONES ARE CONNECTED TO THE PROPER PORTS” CONFIGURATION: On switch: Router>enable Router#confiqure terminal Router(config)#cdp run Router(config)#cdp advertise-v2 VERIFICATION: How to verify whether CDP is enabled or not? on switch: Router#show cdp How to find the neighbours? on switch: Router#show cdp neighbours Try to find out the CDP status in Running Configuration? Note: Are you able to identify the correct port with which your phone is connected? If not then ask your instructor. TASK 2: POWERING THE CISCO IP PHONES CONFIGURATION: On ROUTER: Router(config)#interface f0/11 Router(config-if)#no shut//switch on the ip phone// Router(config-if)#shut //switch off the ip phone // Router(config-if)#cdp enable VERIFICATION: How to find the status of interface? On ROUTER: Router#show ip interface brief Router#show cdp neighbor CHAPTER 1: GETTING STARTED
  • 6. OBJECTIVE 2: ASSIGNING VLANS & IP ADDRESSES FROM THE DHCP SERVER CREATE AND CONFIGURE DATA AND VOICE VLANS AS PAR THE TABLE ALSO CONFIGURE THE TRUNK BETWEEN THE ROUTER AND THE SWITCH. GIVE IP ADD TO THE PHONE AS PAR THE TABLE VLAN NETWORK START RANGE END RANGE DATA – YX 172.2X.YX.0 /24 172.2X.YX.10 172.2X.YX.30 VOICE – 1YX 172.2X.1YX.0 /24 172.2X.1YX.10 172.2X.1YX.30 // X = POD Number Y= Router number TASK 1: CREATING VLANS FOR DATA & VOICE CONFIGURATION: Router(config)#vlan yx // X = POD Number Y= Router number Router(config-vlan)#name data Router(config)#vlan 1yx // X = POD Number Y= Router number Router(config-vlan)#name voice VERIFICATION: Router#show vlan brief TASK 2: VLANS ASSIGNMENT CONFIGURATION: Router(config)#interface f0/11 Router(config-if)#shut Router(config-if)#switchport mode access Router(config-if)#switchport access vlan yx // data vlan // // X = POD Number Y= Router number Router(config-if)#switchport voice vlan 1yx // voice vlan // // X = POD Number Y= Router number Router(config-if)#spanning-tree portfast Router(config-if)#description hq-ph1 Router(config-if)#no shutdown VERIFICATION: Router#show run interface f0/11 Router#show ip interface brief VERIFYING THE VOICE VLAN FROM THE PHONEPRESS SETTINGS BUTTON >> NETWORK CONFIGURATION>>IP V4 >>OPERATIONAL VLAN ID TASK 3: CONFIGURING THE TRUNK PORT CONFIGURATION: Router(config)#interface f0/1 //use f0/1 for R1, f0/2 for R2 and f0/3 for R3 Router(config-if)#description trunk-to-router Router(config-if)#switchport trunk encapsulation dot1q Router(config-if)#switchport mode trunk Router(config-if)#switchport trunk allowed vlan yx,zyx // X = POD Number Y= Router number Z= 1 for voice Router(config-if)#no shutdown VERIFICATION: Router#show run int f0/11
  • 7. TASK 4: CONFIGURING SUB INTERFACES ON THE ROUTER CONFIGURATION: Router(config)#interface f0/0 Router(config-if)#no shutdown Router(config)#interface f0/0.yx // X = POD Number Y= Router number Router(config-if)#description data-sub-interface Router(config-if)#encapsulation dot1q yx // X = POD Number Y= Router number Router(config-if)#ip address 172.2x.1x.254 255.255.255.0 Router(config)#interface f0/0.1yx // X = POD Number Y= Router Number Router(config-if)#description voice-sub-interface Router(config-if)#encapsulation dot1q 1yx // X = POD Number Y= Router number Router(config-if)#ip address 172.2x.1yx.254 255.255.255.0 // X = POD Number Y= Router number VERIFICATION: Router#show ip interface brief Router#show run interface f0/0 Router#show run interface f0/0.yx Router#show run interface f0/0.1yx TASK 5: CONFIGURING THE ROUTER AS DHCP SERVER CONFIGURE THE DHCP POOL FOR DATA & VOICE AS PER THE TABLE VLAN SUBNET START RANGE END RANGE DATA – YX 172.2X.YX.0 /24 172.2X.YX.10 172.2X.YX.30 VOICE – 1YX 172.2X.1YX.0 /24 172.2X.1YX.10 172.2X.1YX.30 // X = POD Number Y= Router number CONFIGURATION: Router(config)#service dhcp Router(config)#ip dhcp excluded-address 172.2x.yx.1 172.2x.yx.9 Router(config)#ip dhcp excluded-address 172.2x.yx.31 172.2x.yx.254 Router(config)#ip dhcp excluded-address 172.2x.1yx.1 172.2x.1yx.9 Router(config)#ip dhcp excluded-address 172.2x.1yx.31 172.2x.1yx.254 Router(config)#ip dhcp pool pool-voice Router(dhcp-config)#network 172.2x.1yx.0 /24 Router(dhcp-config)#default-router 172.2x.1yx.254 Router(config)#ip dhcp pool pool-data Router(dhcp-config)#network 172.2x.1x.0 /24 Router(dhcp-config)#default-router 172.2x.1x.254 VERIFICATION: Router#show run | sec dhcp Router#show ip dhcp binding Router#debug ip udp Router#debug ip dhcp events OBJECTIVE 3: IP PHONE REGISTRATION AND DN ASSIGNMENT
  • 8. “REGISTER THE HQ-P1 WITH CME AND GIVE IT A NUMBER 2001” TASK 1: ENABLING THE TELEPHONY SERVICE CONFIGURATION: Router(config)#telephony-service Router(config-telephony)# max-ephones 10 Router(config-telephony)# max-dn 30 Router(config-telephony)# ip source-address 172.2x.y.y // X = POD Number Y= Router Number Router(config-telephony)#create cnf-files VERIFICATION: Router#show telephony-service TASK 2: CREATING EPHONE-DN CONFIGURATION: Router(config)# ephone-dn 1 Router(config-ephone-dn)# number 2001 Router(config-ephone-dn)# exit VERIFICATION: Router# show ephone-dn TASK 3: CREATING AN EPHONE CONFIGURATION: Router(config)# ephone 1 Router(config-ephone)# mac-address Router(config-ephone)# button 1:1 Router(config-ephone)# restart VERIFICATION: Router# show ephone TASK 4: DATE AND TIME SETTINGS IN PHONES CONFIGURE THE ROUTER-1 TO GET THE TIME FROM BACKBONE NTP SERVER (172.2X.4.4). TORRONTO IS IN EST TIME ZONE WHICH IS 5 HOURS BEHIND UTC. Router(config)#ntp server 172.2x.4.4 Router(config)#clock timezone EST -5 Router(config)#clock timezone EST recurring CONFIGURE THE ROUTER-2 TO GET THE TIME FROM ROUTER 1 LOOPBACK INTERACE (172.2X.1.1). VANCOUVER IS IN PST TIME ZONE WHICH IS 8 HOURS BEHIND UTC. Router(config)#ntp server 172.2x.1.1 Router(config)#clock timezone PST -8 Router(config)#clock timezone PST recurring VERIFICATION Router#show ntp status Router#showntp association
  • 9. TOPOLOGY 2 SECNARIO 2
  • 10. TECHNOLOGIES COVERED 2.1 INTERNAL CALLING 2.2 DIAL-PEER 2.3 DIAL-PEER FEATURES OBJECTIVE 1: INTERNAL CALLING USE THE CONFIGURATION OF LAB 1, REGISTER HQ-PH-2 AND HQ-PH-3 TO THE CME, AND GIVE THEM THE DN 2002, 2003. TASK 1: CREATING DNS 2002, 2003 AS SINGLE LINE CONFIGURATION: Router(config)#ephone-dn 2 Router(config-ephone-dn)#number 2002 Router(config)#ephone-dn 3 Router(config-ephone-dn)#number 2003 VERIFICATION: Router#show dial-peer voice summary Router#show voice port summary TASK 2: ASSOCIATING DIRECTORY NUMBERS WITH THE EPHONES CONFIGURATION: NOTE: MAKE SURE THE SECOND PHONE IS REGISTERED Router(config)#ephone 2 Router(config-ephone)#mac-address Router(config-ephone)#button 1:2 Router(config-ephone)#type 7965 Router(config-ephone)#restart NOTE: MAKE SURE THE THIRD PHONE IS REGISTERED Router(config)#ephone 3 Router(config-ephone)#mac-address Router(config-ephone)#button 1:3 Router(config-ephone)#type 7965 Router(config-ephone)#restart VERIFICATION: Router#showephone TO DO: NOW DIAL FROM 2001 TO 2002 ! HURRY! CONGRATULATION YOUR FIRST RING IN THE LAB. We need to add Overlay watch and monitor functions here? CHAPTER 2: LET’S RING SOME BELLS
  • 11. TECHNOLOGIES COVERED 3.1 DEVICE SCREEN CUSTOMIZATION 3.2 BACKGROUND IMAGE 3.3 SPEED DIALS 3.4 CUSTOMIZED RING TONES OBJECTIVE: PHONE SCREEN CUSTOMIZATION TASK 1: MAKE PHONE DISPLAY AS GIVEN BELOW PHONE-SCREEN CUSTOMIZATION 13:00 12-13-2011 +14162022001 hq-ph1-2001 CONFIGURATION: Router(config)#ephone-dn 1 Router(config-ephone-dn)#name hq-ph1 Router(config-ephone-dn)#description +14162022001 Router(config-ephone-dn)#label hq-ph1-2001 Router(config-ephone-dn)#ephone-dn 2 Router(config-ephone-dn)#name hq-ph2 Router(config-ephone-dn)#description +14162022002 Router(config-ephone-dn)#label hq-ph2-2002 Router(config)#ephone-dn 3 Router(config-ephone-dn)#name hq-ph3 Router(config-ephone-dn)#description =1412022003 Router(config-ephone-dn)#label hq-ph3-2003 Router(config)#Telephony-service Router(config-telephony)#Time-format 24 Router(config-telephony)#Date-format mm/dd/yyyy Router(config-telephony)#Create cnf-files VERIFICATION: Router#showephone CHAPTER 3: PHONE CUSTOMIZATION
  • 12. OBJECTIVE: CUSTOMIZED BACKGROUND IMAGEFOR IP PHONE TASK 2: IP PHONE CUSTOMIZATION – CHANGING BACKGROUND IMAGE CONFIGURATION: MAKE SURE ALL TORRONTO (HQ) IP PHONES CAN CHANGE THEIR BACKGROUND IMAGE (NOTE: RUN THE TFTP SERVER IN YOUR PC IN ORDER TO UPLOAD THE FILES TO THE CME FLASH) THIS DOCUMENT ASSUMES THAT THE SIZE & WIDTH IS SET PROPERLY AS PER GIVEN IN WEBSITE (IN THIS CASE THE FILES ARE MAIN.PNG [BACKGROUND IMAGE] & THUMB.PNG [THUMBNAIL IMAGE]) DOWNLOAD THE List.xml FILE FROM WWW.CISCO.COM& MODIFY THE FILE AS FOLLOWS: <CiscoIPPhoneImageList> <ImageItem Image="TFTP:Desktops/320x212x16/thumb.png" URL="TFTP:Desktops/320x212x16/main.png"/> </CiscoIPPhoneImageList> SAVE IT AS List.xml DOWNLOAD ALL THE THREE FILES FROM TFTP SERVER TO ROUTER’S FLASH USING THE FOLLOWING COMMAND. Router#Copytftp flash (IT ASKS FOR TFTP IP ADDRESS) : 172.23.103.55 (ITASKS FOR THE SOURECE FILE NAME)List.xml (IT ASKS FOR THE DESTINATION FILE NAME) List.xml FOLLOW THE SAME PROCESS FOR OTHER TWO FILES VERIFY THAT ALL FILES ARE COPIED TO THE ROUTER’S FLASH Router#Show flash -#- --length-- -----date/time------ path 3 147 Dec 09 2011 14:10:06 List.xml 4 26332 Mar 10 2001 16:49:40 main.png 5 6729 Mar 10 2001 16:49:40 thumb.png 6 496521 Apr 17 2011 17:29:50 music-on-hold.au 7 58246016 May 21 2009 16:20:38 C280022.BIN NOW PUT THE FILES IN TFTP SERVER WITH THE PROPER PATH Router(config)#Config t Router(config)#Tftp-server flash:List.xml alias Desktops/320x212x16/List.xml Router(config)#Tftp-server flash:main.png alias Desktops/320x212x16/main.png Router(config)#Tftp-server flash:thumb.png alias Desktops/320x212x16/thumb.png VERIFICATION SETTINGS >> USER PREFERENCES >> BACKGROUND IMAGES >> (SELECT THE PROPER IMAGE) >> SAVE FOR FURTHER VERIFICATION Router#debugtftp events
  • 13. OBJECTIVE: SPEED DIALS FOR IP-PHONE TASK 3: SPEED DIAL FEATURE MAKE SURE MANAGER (HQ-P1-2001) HAS THE CAPABILITY TO GET CONNECTED WITH ASSISTANT PHONE (HQ-P2-2002) BY PRESSING A BUTTON (SPEED DIAL) CONFIGURATION: Router(config)#Ephone 1 Router(config-ephone)#Speed-dial 2 2002 label SDIAL-2002 Router(config-ephone)#Restart VERIFICATION: PRESS THE SPEED DIAL BUTTON ON 2001. TASK 4: BUSY LAMP FEED (BLF) SPEED DIAL OBJECTIVE: MAKE SURE HQ-P1 CAN HAVE A 5TH BUTTON WHICH WILL GIVE HIM THE STATUS OF HQ-PH2-2002.WHEN THIS BUTTON IS PRESSED IT SHOULD SPEED DIAL 2002 DN. CONFIGURATION: Router(config)#ephone 1 Router(config-ephone)#button 5m2 Router(config-ephone)#restart OR Router(config)#ephone 1 Router(config-ephone)#blf-speed-dial 4 2002 label MONITOR-2002 Router(config-ephone)#restart ADD WATCH AT 2002 dn. OR Router(config)#ephone 1 Router(config-ephone)#button 6w2 Router(config-ephone)#restart VERIFICATION: PRESS THE SPEAKER PHONE BUTTON ON PHONE 2 AND OBSERVE THE STATUS OF SPEED DIAL BUTTON ON PHONE 1. PRESS THE SPEED DIAL BUTTON ON 2001.
  • 14. OBJECTIVE : CREATE A SHARED LINE DN 2022 AND ASSIGN IT TO SECOND BUTTON OF PH1, PH2, PH3. TASK: SHARED LINE CONFIGURATION Router(config )#Ephone-dn 22 Router(config-ephone-dn)#Number 2022 Router(config )#Ephone 1 Router(config-ephone)#Button 2:22 Router(config-ephone)#Restart Router(config )#Ephone 2 Router(config-ephone)#Button 2:22 Router(config-ephone)#Restart Router(config)#Ephone 3 Router(config-ephone)#Button 2:22 Router(config-ephone)#Restart VERIFICATION Router#Showephone EXERCISE: PLACE A CALL TO THE DN 2022. ALL THE PHONES HAVE TO RING SIMULTANEOUSLY. OBJECTIVE: DEVICE LINE CUSTOMIZATION -MAX LINE INCOMING & OUTGOING CALLS LIMITING NO OF INBOUND CALLS AS WELL AS OUTBOUND CALLS TO A PHONE. CREATE AOCTO LINEDN 4003 WHICH SHOULD BE SHARED WITH 2001 & 2002 AND ASSIGN IT TO THE SECOND BUTTON.THE NO OF INCOMING CALLS TO THIS NO (4003) SHOULD NOT BE MORE THAN 6. TASK : DEVICE LINE CUSTOMIZATION CONFIGURATION Router(config)#Ephone-dn 20 octo-line Router(config-ephone-dn)#Number 4003 Router(config-ephone-dn)#Huntstop channel 6 Router(config)#ephone 1 Router(config-ephone)#button 2:20 Router(config-ephone)#restart Router(config)#ephone 2 Router(config-ephone)#button 2:20 Router(config-ephone)#restart EXERCISE: MAKE SURE PHONE 1: 2001 CAN RECEIVE ONLY 2 INCOMING CALLS AND PHONE 2: 2002 CAN RECEIVE 3 INCOMING CALLS ON THIS SHARED LINE. Router(config)#Ephone 1 Router(config-ephone)#Busy-trigger-per-button 2 Router(config-ephone)#Restart CHAPTER 4: LINE CUSTOMIZATION
  • 15. Router(config)#Ephone 2 Router(config-ephone)#Busy-trigger-per-button 3 Router(config-ephone)#Restart NOTE: DEVICE LINE CUSTOMIZATION CAN BE IMPLEMENTED ON ANY TYPE OF LINE. IT IS NOT THAT IT IS A SHARED LINE.
  • 16. OBJECTIVE: IMPLEMENT DIRECTORY SERVICES FOR THE SITE. TASK 1: CONFIGURE VOICE NETWORK DIRECTORY CONFIGURATION: Router(config)#Ip http server Router(config)#Ephone-dn 1 Router(config-ephone-dn)#Name HQ-PH1 Router(config)#Ephone-dn 2 Router(config-ephone-dn)#Name HQ-PH2 Router(config)#Ephone-dn 3 Router(config-ephone-dn)#Name HQ-PH3 VERIFICATION Router#Show telephony-service Directory button >> Local Directory >> Submit OBJECTIVE:IMPLEMENTPRIVACY BUTTON FOR THE SHARED LINE SO THAT OTHER USERS ON SHARED LINE WILL NOT ABLE TO SEE THE CALL INFORMATION ON THEIR PHONE. TASK2: SOFTKEYS BUTTON | PRIVACY BUTTON CONFIGURATION: Router(config)#Ephone-template 2 Router(config-ephone-template)#Softkeys idle Redial NewCallCfwAll pickup gpickup Router(config)#Ephone-dn 2 Router(config-ephone-dn)#Number 4002 Router(config-ephone)#Description 240404002 Router(config)#Ephone 2 Router(config-ephone)#Button 1:2 Router(config-ephone)#Restart TASK3: IMPLEMENT A PRIVACY BUTTON ON ALL PHONES CONFIGURATION Router(config)#Ephone 1 Router(config-ephone)#Privacy-button Router(config-ephone)#Restart Router(config)#Ephone 2 Router(config-ephone)#Privacy-button Router(config-ephone)#Restart VERIFICATION MAKE A CALL FROM PSTN TO THE SHARED LINE NUMBER PICKUP THE CALL ON ANY OF THE SITE PHONE AND OBSERVE THE STATUS OF CALL AT OTHER PHONE WHILE PRIVACY BUTTON IS ON AND OFF. CHAPTER 5: TELEPHONY SERVICE
  • 17. OBJECTIVE: IMPLEMENT DO NOT DISTURB (DND) TO ENABLE/ DISABLE RINGS FOR INCOMING CALLS TASK4: DND HQ PH1 SHOULD HAVE DND FEATURE. WHEN IT IS PRESSED WHILE RINGING OR IN IDLE STATE, THE AUDIBLE RING SHOULD SUPPRESS. CONFIGURATION Router(config)#Ephone-template 1 Router(config-ephone-template)#Softkeys idle DND newcall redial pickup cfwdallconflst Router(config-ephone-template)#Softkeys ringing answer dndhlog Router(config)#Ephone 1 Router(config-ephone)#Ephone-template 1 Router(config-ephone)#restart VERIFCATION PLACE A CALL TO 2001. WHILE THE PHONE 2001 IS RINGING PRESS DND SOFTKEY ON IT. EXERCISE: HQ PH1 SHOULD BE ABLE TO FORWARD THE RINGING CALL TO 4002 WHEN HE PRESSES DND SOFTKEY. CONFIGURATION Router(config)#Ephone-dn 1 Router(config-ephone-dn)#Call-forward noan 4002 timeout 20 Router(config-ephone-dn)#Call-forward busy 4002
  • 18. TOPOLOGY 3 SECNARIO 3
  • 19. TECHNOLOGIES COVERED 1. T1 2. CCS 3. LINE CODE 4. FRAMING 5. 911 6. NUM EXPENSION 7. DIALPLAN-PATTERN OBJECTIVE 1: BRINGING UP THE PSTN CONFIGURE PSTN PHONE ON PORT F1/0/23 PUT IT IN VLAN 20X. BRING UP THE T1 LINK ON ROUTER, USE PROPER LINECODE AND FRAMING TYPES TASK 1: REGISTERING PSTN PHONE ON PORT F1/0/23 CONFIGURATION: switch>enable switch#conf t switch(config)#vlan 20x switch(config)#name pstn-vlan switch(config)#interface f1/0/23 switch(config-if)#switchport host switch(config-if)#switchport voice vlan 20x switch(config-if)#no shutdown switch(config)#interface f1/0/24 switch(config-if)#switchport trunk encapsulation dot1q switch(config-if)#switchport mode trunk switch(config-if)#switchport trunk allowed vlan 20x switch(config-if)#no shutdown switch#copy run start TASK 2: BRING UP THE ISDN PRI ON ROUTER 1 CONFIGURATION: Router#conf t Router(config)#card type t1 0 0 Router(config)#network-clock-participate wic 0 Router(config)#network-clock-select 1 t1 0/0/0 Router(config)#isdn switch-type primary-ni Router(config)#controller t1 0/0/0 Router(config-controller)#line-code b8zs Router(config-controller)#framing esf Router(config-controller)#pri-group timeslots 1-4 Router(config)#interface s0/0/0:23 Router(config-if)#isdn outgoing display-ie Router(config-f)#exit VERIFICATION: Router#show ip interface brief Router#show run interface s0/0/0:23 Router#show isdn status Router#show controllers t1 CHAPTER 6: GOING OFF NET
  • 20. TROUBLESHOOTING T1 ISDN PRI Router#clearcounter t1 Router#clear interface serial 0/0/0:23 // the “d-channel” // Router#show isdn status Global ISDN Switchtype = primary-5ess ISDN Serial0:23 interface dsl 0, interface ISDN Switchtype = primary-5ess Layer 1 Status: ACTIVE Layer 2 Status: TEI = 0, Ces = 1, SAPI = 0, State = MULTIPLE_FRAME_ESTABLISHED Layer 3 Status: 5 Active Layer 3 Call(s) Activated dsl 0 CCBs = 5 CCB:callid=7D5, sapi=0, ces=0, B-chan=9, calltype=DATA CCB:callid=7D6, sapi=0, ces=0, B-chan=10, calltype=DATA CCB:callid=7DA, sapi=0, ces=0, B-chan=11, calltype=DATA CCB:callid=7DE, sapi=0, ces=0, B-chan=1, calltype=DATA CCB:callid=7DF, sapi=0, ces=0, B-chan=2, calltype=DATA The Free Channel Mask: 0x807FF8FC ISDN Serial1:23 interface dsl 1, interface ISDN Switchtype = primary-5ess Layer 1 Status: ACTIVE Layer 2 Status: TEI = 0, Ces = 1, SAPI = 0, State = TEI_ASSIGNED Layer 3 Status: 0 Active Layer 3 Call(s) Activated dsl 1 CCBs = 0 The Free Channel Mask: 0x807FFFFF Total Allocated ISDN CCBs = 5 If the show isdn status command output indicates that Layer 1 is DEACTIVATED, there is a problem with the physical connectivity of the T1 line. If the line is administratively down, use the no shutdown command to restart the interface. Router#debug isdn q921 Mar 20 10:06:07.882: %ISDN-6-LAYER2DOWN: Layer 2 for Interface Se0:23, TEI 0 changed to down Mar 20 10:06:09.882: %LINK-3-UPDOWN: Interface Serial0:23, changed state to down Mar 20 10:06:21.274: %DSX1-6-CLOCK_CHANGE: Controller 0 clock is now selected as clock source Mar 20 10:06:21.702: %ISDN-6-LAYER2UP: Layer 2 for Interface Se0:23, TEI 0 changed to up Mar 20 10:06:22.494: %CONTROLLER-5-UPDOWN: Controller T1 0, changed state to up Mar 20 10:06:24.494: %LINK-3-UPDOWN: Interface Serial0:23, changed state to up
  • 21. If the link is synchronized, we will get the following keeplive messages *Apr 12 05:19:56.183: ISDN Se0:23: RX <- RRpsapi=0 tei=0 nr=18 *Apr 12 05:19:56.183: ISDN Se0:23: TX ->RRfsapi=0 tei=0 nr=18 *Apr 12 05:20:06.247: ISDN Se0:23: RX <- RRpsapi=0 tei=0 nr=18 *Apr 12 05:20:06.247: ISDN Se0:23: TX ->RRfsapi=0 tei=0 nr=18 *Apr 12 05:20:16.311: ISDN Se0:23: RX <- RRpsapi=0 tei=0 nr=18 *Apr 12 05:20:16.311: ISDN Se0:23: TX ->RRfsapi=0 tei=0 nr=18 // RRp&RRf represents Receiver Ready // If the show ip interface brief shows interface status administratively down then do the following Router(config)#controller t1 0/0/0 Router(config)#shutdown Router(config)#no shutdown OBJECTIVE 2: CHECKING OUTGOING AND INCOMING CALLS CONFIGURE AND MAKE A 911 CALL. CHECK INBOUND CALLING, CALL FROM PSTN TO 2001 TASK 1: CONFIGURE 911 CALLS CONFIGURATION: Router(config)#dial-peer voice 911 pots Router(config-dialpeer)#destination-pattern 911 Router(config-dialpeer)#no digit-strip Router(config-dialpeer)#port 0/0/0:23 Router(config-dialpeer)#exit VERIFICATION: Router#show dial-peer voice summary Router#debug isdn q931 TASK 2: CONFIGURE THE GATEWAY FOR INBOUND CALLS USING NUMBER EXPANSION CONFIGURATION: Router(config)#dial-peer voice 1 pots Router(config-dialpeer)#incoming called-number . Router(config-dialpeer)#direct-inward-dial Router(config-dialpeer)#exit Router(config)#num-exp 4162022… 2… TASK 3: CONFIGURE THE GATEWAY FOR INBOUND CALLS USING DIALPLAN PATTERN Router(config)#telephony-service Router(config-telephony)#dialplan pattern 1 4162022… extension- length 4 VERIFICATION FOR TASK 3 AND TASK4: Router#debug isdn q931 Router#debug voice dialpeer all
  • 22. TECHNOLOGIES COVERED 1. EMERGENCY CALLS 2. LOCAL CALLS 3. LONG DISTANCE CALLS 4. INTERNATIONAL CALLS OBJECTIVE 1: LOCAL, LONG DISTANCE AND INTERNATIONAL CONFIGURE LOCAL, LONG DISTANCE AND INTERNATIONAL CALLS. USE THE FOLLOWING PARAMETERS: LOCAL: FIRST DIGIT SHOULD BE BETWEEN 2-9, 7 DIGIT DAILING LONG DISTANCE : 1 IS THE ACCESS CODE, CONFIGURE 11 DIGIT DAILING INTERNATIONAL CALLS: 011 IS THE ACCESS CODE USE 9 AS AN ACCESS CODE FOR ALL THE ABOVE CALLS TASK 1: CONFIGURE LOCAL CALLS CONFIGURATION: Router(config)#dial-peer voice 7 pots Router(config-dialpeer)#destination-pattern 9[2-9]…… Router(config-dialpeer)#port 0/0/0:23 Router(config-dialpeer)#exit TASK 2: CONFIGURE LONG DISTANCE CALLS CONFIGURATION: Router(coinfig)#dial-peer voice 11 pots Router(coinfig-dialpeer)#destination-pattern 91[2-9]..[2-9]…… // „1‟ is the access code for dialling long distance // Router(coinfig-dialpeer)#port 0/0/0:23 Router(coinfig-dialpeer)#prefix 1 Router(coinfig-dialpeer)#port 0/0/0:23 Router(coinfig-dialpeer)#exit TASK 3: CONFIGURE INTERNATIONAL CALLS CONFIGURATION: Router(coinfig)#dial-peer voice 9011 pots Router(coinfig-dialpeer)#destination-pattern 9011T Router(coinfig-dialpeer)#port 0/0/0:23 Router(coinfig-dialpeer)#prefix 011 Router(coinfig-dialpeer)#exit VERIFICATION: Router#show dial-peer voice summary Router#debug isdn q931 Router#debug voice dialpeer all NOTE:USE EITHER NUMBER EXPANSION OR DIALPLAN PATTERN. DON’T USE BOTH OF THEM TOGETHER CHAPTER 7: BASIC CALL ROUTING
  • 23. TECHNOLOGIES COVERED: 1. CALL FORWARD 2. INTERCOM 3. CALL TRANSFER OBJECTIVE: CALL FORWARD TASK 2: CALL FORWARDING FEATURE ANY INCOMING CALL FOR LINE 2002 SHOULD BE DIVERTED TO VOICE-MAIL IF IT IS NOT ANSWERED IN 20 SECONDS OR IF THE LINE IS BUSY CONFIGURATION Router(config)#Ephone-dn 1 dual-line Router(config-ephone-dn)#Call-forward busy 2002 Router(config-ephone-dn)#Call-forward noan 2002 timeout 20 Router(config-ephone-dn)#Huntstop channel OBJECTIVE: INTERCOM WITH DIFFRENT MODE TASK3: INTERCOM FEATURE IMPLEMENT INTERCOM FEATURE BETWEEN MANAGER (HQ-P1) AND THE ASSISTANT (HQ-P2). GIVE THE LABEL INTERCOM-P1/INTERCOM-P2 TO 2001 AND 2002 RESPECTIVELY. THESE INTERCOM NUMBERS r CONFIGURATION Router(config)#ephone-dn 10 Router(config-ephone-dn)#number a100 Router(config-ephone-dn)#intercom b100 label assistant Router(config)#ephone-dn 11 Router(config-ephone-dn)#number b100 Router(config-ephone-dn)#intercom a100 label manager Router(config)#ephone 1 Router(config-ephone)#button 3:10 Router(config-ephone)#restart Router(config)#ephone 2 Router(config-ephone)#button 3:11 Router(config-ephone)#restart VERIFICATION PRESS INTERCOM BUTTON OF HQP1. THIS SHOULD IMMEDIATELY SPEED DIAL HQP2 & VICE- VERSA EXERCISE: WHEN HQP1 INTERCOM HQP2, IF HQP2 IS ON AN ACTIVE CALL, INTERCOM HAS TO GET CONNECTED BY PUTTING THE ACTIVE CALL ON HOLD. CHAPTER 8: CME FEATURES
  • 24. WHEN HQP2 INTERCOM HQP1, IF HQP1 IS ON AN ACTICE CALL, INTERCOM SHOULD NOT GET CONNECTED ON THE OTHER HAND IT HAS TO RING 2001. CONFIGURATION Router(config)#ephone-dn 11 Router(config-ephone-dn)#intercom a100 barge-in label manager Router(config-ephone)#ephone-dn 1 Router(config-ephone-dn)#call-waiting ring Router(config)#ephone 2 Router(config-ephone)#restart OBJECTIVE: CALL TRANSFER BLIND-TRANFER TASK : CALL TRANSFER FEATURE CONFIGURATION Router(config)#Telephony-service Router(config-telephony)#transfer-system full-consult Router(config-telephony)#transfer-pattern .T Router(config)#Ephone-dn 1 Router(config-ephone-dn)#Transfer-mode blind VERIFICATION Router#Show telephony-service Call from 2002 to 2001 & Try to transfer the call from 2001 to 2003. OBJECTIVE: CALL TRANSFER CONSULT-TRANFER TASK : CALL TRANSFER FEATURE CONFIGURATION Router(config)#Telephony-service Router(config-telephony)#transfer-system full-consult Router(config-telephony)#transfer-pattern .T Router(config)#Ephone-dn 1 VERIFICATION Router#show telephony-service Call from 2002 to 2001 & Try to transfer the call from 2001 to 2003.
  • 25. OBJECTIVE: VOICE HUNT GROUP HUNTING USING „VOICE-HUNT‟ FEATURE TASK1: MAKE SURE WHEN YOU GET A CALL TO 4200 IT HAS TO RING 2001,2002,2003 PARALLELY. CONFIGURATION Router(config)#voice hunt-group 1 parallel Router(config-voice-hunt-group)#pilot 4200 Router(config-voice-hunt-group)#list 2001,2002,2003 VERIFICATION MAKE A CALL TO 4200 ALL THE THREE PHONES HAVE TO RING SIMULTANEOUSLY. EXERCISE: TRY OTHER FEATURES OF VOICE-HUNT AND OBSERVE THEIR BEHAVIOR 1.LONGEST-IDLE 2. PEER 3. SEQUENTIAL OBJECTIVE: EPHONE HUNT GROUP-CONFIGURING SEQUENTIAL HUNTING USING CALL-FORWARD TASK2: WHEN YOU GET A CALL TO 2001, IF IT IS BUSY OR NOANSWER FOR 6 SECONDS IT SHOULD RING 2002 AUTOMATICALLY. CONFIGURATION Router(config)#telephony-service Router(config-telephony)#timeout ringing 10do shru Router(config)#ephone-dn 1 Router(config-ephone-dn)#Number 2001 Router(config-ephone-dn)#call-forward busy 2002 Router(config-ephone-dn)#call-forward noan 2002 timeout 6 TASK3: CONFIGURING SEQUENTIAL HUNTING USING „NO HUNTSTOP‟ & „PREFERNCE‟ COMMAND. CONFIGURTION Router(config)#ephone-dn 15 Router(config-ephone-dn)#number 4200 Router(config-ephone-dn)#no huntstop Router(config)#ephone-dn 16 Router(config-ephone-dn)#number 4200 Router(config-ephone-dn)#preference 1 Router(config-ephone-dn)#no huntstop Router(config)#ephone-dn 17 Router(config-ephone-dn)#number 4200 Router(config-ephone-dn)#preference 2 CHAPTER 9: PRODUCTIVITY FEATURES
  • 26. Router(config)#ephone 1 Router(config-ephone)#button 4:15 Router(config-ephone)#restart Router(config)#ephone 2 Router(config-ephone)#button 4:16 Router(config-ephone)#restart Router(config)#ephone 3 Router(config-ephone)#button 4:17 Router(config-ephone)#restart VERIFICATION MAKE A CALL TO 4200 AND PICK IT UP IN 2001-PHONE. MAKE ANOTHER CALL THIS SHOULD RING HQ-PH2 MAKE ONE MORE CALL. THIS TIME IT HAS TO RING HQ-PH3 TASK4: CONFIGURING SEQUENTIAL HUNTING ON DUAL-LINE DNS USING „HUNTSTOP CHANNEL‟, „NO HUNTSTOP‟ & PREFERENCE‟ COMMAND. CONFIGURTION Router(config)#ephone-dn 15 dual-line Router(config-ephone-dn)#number 4200 Router(config-ephone-dn)#no huntstop Router(config-ephone-dn)#huntstop channel Router(config)#ephone-dn 16 dual-line Router(config-ephone-dn)#number 4200 Router(config-ephone-dn)#preference 1 Router(config-ephone-dn)#no huntstop Router(config-ephone-dn)#huntstop channel Router(config)#ephone-dn 17 dual-line Router(config-ephone-dn)#number 4200 Router(config-ephone-dn)#preference 2 Router(config-ephone-dn)#huntstop channel Router(config)#ephone 1 Router(config-ephone)#button 4:15 Router(config-ephone)#restart Router(config)#ephone 2 Router(config-ephone)#button 4:16 Router(config-ephone)#restart Router(config)#ephone 3 Router(config-ephone)#button 4:17 Router(config-ephone)#restart VERIFICATION MAKE A CALL TO 4200 AND PICK IT UP IN 2001-PHONE. MAKE ANOTHER CALL THIS SHOULD RING ING HQ-PH2 MAKE ONE MORE CALL. THIS TIME IT HAS RING HQ-PH3
  • 27. TASK5: HUNTING USING „EPHONE-HUNT‟ FEATURE MAKE SURE WHEN YOU CALL 4200 IT HAS RING 2001,2002,2003 DNS IN SEQUENTIAL MANNER. IF 2001 DID NOT ANSWER THE CALL FOR 6 SECONDS IT HAS TO RING 2002 & SO ON. CONFIGURTION Router(config)#ephone-hunt 1 sequential Router(config-ephone-hunt)#pilot 4200 Router(config-ephone-hunt)#list 2001, 2002, 2003 Router(config-ephone-hunt)#timeout 6,6,6 VERIFICATION: MAKE A CALL TO 4200 PH1-2001 HAS TO RING. IF DID NOT ANSWER FOR 6 SECONDS CALL WILL BE ROUTED TO 2002 & SO ON. EXERCISE: TRY THE OTHER OPTIONS OF EPHONE-HUNT FEAUTRE LISTED BELOW. 1. LONGEST-IDLE2. PEER
  • 28. OBJECTIVE: NIGHT SERVICES TASK 1: IMPLEMENT NIGHT SERVICE FEATURE FOR CURRENT SITE MAKE SURE IF YOU RECEIVE A CALL ON HQ-PH1 (2001) ON WORKING DAYS BETWEEN 06:00 PM AND 09:00 AM, IT HAS TO ALERT THE RECEPTIONIST NO (2003) FOR EVERY 5 SECONDS. AND ALSO USER SHOULD BE ABLE TO LOGOUT OF NIGHT-SERVICE BY DIALING *1234. CONFIGURATION Router(config)#telephony-service Router(config-telephony)#time-format 24 Router(config-telephony)#timeout night-service 5 Router(config-telephony)#night-service code *1234 Router(config-telephony)#night-service day mon 18:00 09:00 Router(config-telephony)#night-service day tue 18:00 09:00 Router(config-telephony)#night-service day wed 18:00 09:00 Router(config-telephony)#night-service day thu 18:00 09:00 Router(config-telephony)#night-service day fri 18:00 09:00 Router(config)#ephone-dn 1 Router(config-ephone-dn)#night service bell Router(config)#ephone 3 Router(config-ephone)#night service bell Router(config-ephone)#restart VARIFICATION: CHANGE THE DATE AND TIME IN ROUTER AND OBSERVE THE CHANGESOCCUR DURING NIGHT SERVICES AND IN NORMAL MODE. OBJECTIVE: AFTER-HOURS SETUP TASK 2: AFTER HOURS FEATURE BLOCK THE PATTERN 9011 ON NON-WORKING DAYS BUT BYPASS THE TOLL BAR FOR A LOGGIN-IN USER FOR 15 MINUTES. MAKE SURE HQ-PH2 IS EXEMPT FROM THE AFTER HOURS CALL BLOCKING. CONFIGURATION Router(config)#Telephony-service Router(config-telephony)#After-hours day sat 00:00 00:00 Router(config-telephony)#After-hours day sun 00:00 00:00 Router(config-telephony)#After-hours block pattern 1 9011 Router(config-telephony)#Login timeout 15 Router(config)#Ephone-dn 2 Router(config-ephone-dn)#After-hours exempt VERIFICATION: CHANGE THE DATE AND TIME IN ROUTER AND OBSERVE THE CHANGES OCCUR DURING NIGHT SERVICES AND IN NORMAL MODE. CHAPTER 10: SPECIAL FEATURES
  • 29. CCNA-VOICE INTERMEDIATE
  • 30. CCNA VOICE CME WORKBOOK : INTERMEDIATE SECTION LAB 2 1 PRESENCE IN CME 1.1 PRESENCE - MONITOR MODE 1.2 PRESENCE - WATCHER MODE 1.3 PRESENCE - LINE STATUS IN LOCAL DIRECTORY LAB 3 17 AD-HOC CONF 18 ADVANCED AD-HOC CONF 32 MEDIA RESOURCES - CONFERENCE 34 MEDIA RESOURCES - MoH 35 MEDIA RESOURCES - MANAGING CALL- BARGE 37 MEDIA RESOURCES - CALL PARK 62 FEATURE ACCESS CODES Lab 4 25 CALL ROUTNG FOUR DIGIT DIALING 26 CALL ROUTING TEHO 27 CALL ROUTING BACKUP WITH GATEWAY 36 MEDIA RESOURCES - MEET ME CONFERENCE 61 SINGLE NUMBER REACH Lab 5 31 CODEC SELECTION 33 MEDIA RESOURCES - TRANSCODER 41 CME-CUE - ENABLING THE CUE MODULE 42 CME-CUE - ENABLING THE AIM/NM INITIALIZATION AND LICENSING 43 CME-CUE - INTERGRATION WITH CME 44 CME-CUE - PHONE VOICE MAIL OPTIONS
  • 31. CHAPTER 11 : PRESENCE IN CME LAB 2 1 PRESENCE IN CME 1.1 PRESENCE - MONITOR MODE 1.2 PRESENCE - WATCHER MODE 1.3 PRESENCE - LINE STATUS IN LOCAL DIRECTORY TASK 9: CME PRESENCE MAKE SURE HQ-P1 CAN HAVE A 5TH BUTTON WHICH WILL GIVE HIM THE STATUS OF HQ-PH2-2002. WHEN THIS BUTTON IS PRESSED IT SHOULD SPEED DIAL 2002 DN. Router(config)#ephone 1 Router(config-ephone)#button 5m2 Router(config-ephone)#restart OR Router(config)#ephone 1 Router(config-ephone)#blf-speed-dial 4 2002 label MONITOR-2002 Router(config-ephone)#restart OR Router(config)#ephone 1 Router(config-ephone)#button 5w2 Router(config-ephone)#restart MAKE SURE ALL PHONES CAN SEE THE STATUS OF OTHER PHONES IN ITS CALL-LISTS (EX: MISSED CALLS, RECEIVED CALLS ETC) Router#Config t Router(config)#Presence Router(config-presence)#Presence call-list Router(config-presence)#Exit Router(config)#Ephone-dn 1 Router(config-ephone-dn)#Allow watch Router(config)#Ephone-dn 2 Router(config-ephone-dn)#Allow watch Router(config-telephony)#Telephony-service Router(config-telephony)#Create cnf-files Router(config-telephony)#Restart all VERIFICATION
  • 32. Router#Show presence global Presence Global Configuration Information: ============================================= Presence feature enable : TRUE Presence allow external watchers : FALSE Presence max subscription allowed : 100 Presence number of subscriptions : 0 Presence allow external subscribe : FALSE Presence call list enable : TRUE Presence server IP address : 0.0.0.0 Presence sccp blfsd retry interval : 60 Presence sccp blfsd retry limit : 10 Presence router mode : CME mode LAB 3 CHAPTER 12: MEDIA RESOURCES – CONFERENCED AND FEATURE ACCESSS CODE
  • 33. 17 AD-HOC CONF 18 ADVANCED AD-HOC CONF MEET ME 32 MEDIA RESOURCES - CONFERENCE 34 MEDIA RESOURCES - MoH 35 MEDIA RESOURCES - MANAGING CALL- BARGE 37 MEDIA RESOURCES - CALL PARK 62 FEATURE ACCESS CODES TASK 20: CONFERENCE – AD HOC CONFIGURE THE AD-HOC CONFERENCE IN HQ-CME CONFIGURATION Router(config)#Sccp local loopback 0 Router(config)#Sccp ccm 172.2x.11x.254 identifier 1 priority 1 version 6 Router(config)#Voice-card 0 Router(config-voice-card)#Dsp services dspfarm Router(config-voice-card)#exit Router(config)#Dspfarm profile 1 conference Router(config-dspfarm-profile)#Codec g729r8 Router(config-dspfarm-profile)#Maximum sessions 1 Router(config-dspfarm-profile)#Associate application sccp Router(config-dspfarm-profile)#No shutdown Router(config-dspfarm-profile)#Exit Router(config)#Sccp ccm group 1 Router(config-sccp-ccm)#Associate ccm 1 priority 1 Router(config-sccp-ccm)#Associate profile 1 register CNFRNCE Router(config-sccp-ccm)#Exit Router(config)#Sccp Router(config)#Telephony-service Router(config-telephony)#Sdspfarm units 1 Router(config-telephony)#Sdspfarm tag 1 CNFRNCE Router(config-telephony)#Conference hardware Router(config-telephony)#Exit Router(config)#Ephone-dn 20 octo-line Router(config-ephone-dn)#Number A123
  • 34. Router(config-ephone-dn)#Conference ad-hoc Router(config-ephone-dn)#Exit VERIFICATION Router#Show sccp Router#Show dspfarm profile all PLACE CALL TO 2002 FROM 2001. ANSWER THE CALL IN 2002. PRESS MORE SOFTKEY IN 2002 AND PRESS “CONFRN” AND DIAL 2003. 2003 SHOULD RING NOW, ANSER THE CALL. NOW PRESS “CONFRN” SOFTKEY AGAIN IN 2002 TO COMPLET THE CONFRENCE. Router#Show sccp connections CBARGE (NOTE: THIS TASK ASSUMES THAT HARDWARE CONFERENCE BRIDGE IS REGISTERED TO CME. IF NOT CONSIDER THE AD-HOC CONFERENCE SECTION TO REGISTER THE HARDWARE CONFERENCE BRIDGE) PREREQUISITES: CONFIGURE A DN #2101(OCTO-LINE) AS A SHARED LINE. AND ASSIGN IT TO SECOND BUTTON OF 2001 AND 2002. CONFIGURATION Router(config)#Ephone-template 1 Router(config-ephone-template)#Privacy-button Router(config-ephone-template)#Softkeys remote-in-use cbarge newcall Router(config)#Ephone 1 Router(config-ephone)#Ephone-template 1 Router(config-ephone)#Restart Router(config)#Ephone 2 Router(config-ephone)#Ephone-template 1 Router(config-ephone)#Restart VERIFICATION PLACE A CALL FROM 2003 TO 2101. THIS SHOULD RING ON BOTH THE PHONES 2001, 2002. ANSWER THE CALL ON 2001. MAKE SURE PRIVACY IS OFF. PRESS THE SHARED LINE DN BUTTON OF 2002 AND PRESS THE SOFTKEY “CBARGE”. THIS SHOUD CREATE CONFERENCE AMONG 2001, 2002, 2003. Router(config)#Show sccp connections MEDIA RESOURCES - MUSIC ON HOLD I). MUSIC ON HOLD
  • 35. CONFIGURE MUSIC ON HOLD FOR THE HQ USERS. USE THE FILE FROM THE ROUTER’S FLASH. Router(config)#Telephony-service Router(config-telephony)#Moh music-oh-hold.au Router(config-telephony)#Multicast moh 239.1.1.1 port 16384 route 172.2x.11x.254 VERIFICATION PLACE A CALL TO 2002 FROM 2001. ANSWER THE CALL IN 2002. PRESS HOLD SOFTKEY IN ANY PHONE. TASK 5: CALL PARK FEATURE CONFIGURATION CREATE ONE PARK SLOT WITH THE NO 2222 & IT SHOULD BE AVAILABLE ONLY FOR HQPH1 CREATE ANOTHER PARK SLOT WITH THE NO 2220 FOR ALL OTHER USERS Router(config)#EPHONE-DN 20 Router(config-ephone-dn)#NUMBER 2222 Router(config-ephone-dn)#PARK-SLOT RESERVED-FOR 2001 Router(config)#EPHONE-DN 21 Router(config-ephone-dn)#NUMBER 2222 Router(config-ephone-dn)#PARK-SLOT MAKE SURE IF 2001 PARK ANY CALL IT WILL ALERT HIM EVERY 10 SECONDS & THIS SHOULD BE FOR THREE TIMES. Router(config)#EPHONE-DN 1 Router(config-ephone-dn)#PARK-SLOT RESERVED-FOR 2001 TIMEOUT 10 LIMIT 3 TRY THE FOLLOWING FEATURES NOTIFY RECALL ONLY VERIFICATION Router#show ephone-dn park Router#show run | sec ephone
  • 36. LAB 4: CALL ROUTING MEET ME TEHO CALLS TASK 1: CONFIGURE THE TWO H323 GATEWAYS (HQ & SITEB) FOR TEHO IMPLEMENTATION (THIS TASK ASSUMES THAT THE WAN CONNECTIVITY BETWEEN SITES IS UP. PSTN CONNECTIVITY SHOULD BE UP IN BOTH SITES) MAKE SURE IF IF HQ-PHONES DIAL SITE B AREA CODE (604) IT HAS TO GO THROUGH SITEB GATEWAY. CONFIGURATION ROUTER 1 CONFIGURATION Conf t Router(config)#Dial-peer voice 604 voip Router(config-dialpeer)#Destination-pattern 91604[2-9]...... Router(config-dialpeer)#Session target ipv4:172.29.129.2 ROUTER 2 CONFIGURATION Router(config-dialpeer)#Dial-peer voice 604 pots Router(config-dialpeer)#Destination-pattern 91604[2-9+……
  • 37. Router(config-dialpeer)#Port 0/0/0:23 VERIFICATION DIAL 916044579999 FROM HQ PHONE 1. THIS CALL HAS TO BE ROUTED THROUGH SITEB GATEWAY AS THE LOCAL CALL. Router#Debug isdn q931 EXERCISE: IF THE SITEB GATEWAY IS DOWN THE ABOVE CALL HAS TO BE ROUTED THROUGH HQ GATEWAY. ROUTER 1 Router(config)#Dial-peer voice 91604 pots Router(config-dialpeer)#Preference 1 Router(config-dialpeer)#Destination-pattern 91604[2-9+…… Router(config-dialpeer)#Port 0/0/0:23 Router(config-dialpeer)#Prefix 1604 Router(config-dialpeer)#Exit VERIFICATION Router#Debug isdn q931 Router#Show isdn status MEET-ME CONFERENCE MAKE SURE HQ-PH1 CAN INITIATE MEET ME CONFERENCE AND OTHER USERS CAN ACCESS CONFERENCE BY DIALING 2222 NO. (NOTE: THIS TASK ASSUMES THAT CONFERENCE BRIDGE IS REGISTERED. IF NOT FOLLOW AD-HOC CONFERENCE SECTION) Router(config)#Ephone-dn 21 octo-line Router(config-ephone-dn)#Number 2222 Router(config-ephone-dn)#Conference meet-me Router(config-ephone-dn)#Exit Router(config)#Ephone-template 1 Router(config-ephone-template)#Softkeys seized Meetme redial endcall cfwdall pickup gpickup callback
  • 38. Router(config)#Ephone 1 Router(config-ephone)#Ephone-template 1 Router(config-ephone)#Restart VERIFICATION SEIZE THE LINE IN 2001 (OFF-HOOK), MEET-ME SOFTKEY WILL APPEAR IN THE SCREEN. PRESS IT AND DIAL 2222 TO INITIATE CONFERENCE. GO TO 2002 AND DIAL 2222 DIRECTLY. BOTH USERS SHOULD BE IN CONFERENCE. Router#Show sccp connections LAB 5: TRANSCODE AND CODECS II). TRANSCODER NOTE: THIS TASK ASSUMES PHONES ARE CONFIGURED TO CME IN BOTH THE SITES (HQ & SITEB). REGISTER THE PHONES IN HQ TO ROUTER-1(CME) AND PHONES IN SITEB TO ROUTER-2(CME).THERE SHOULD BE PROPER DIAL PEERS SO THAT 4 DIGIT DIALING WORKS BETWEEN THE SITES. MAKE SURE WHEN 3001 CALLS 2001, IF 2001 PRESSES “HOLD” SOFTKEY AFTER ANSWERING THE CALL, 3001 HAS TO RECEIVE MUSIC FROM ROUTER-1(CME) FLASH. CONFIGURATION Router(config)#Sccp local loppback 0 Router(config)#Sccp ccm 172.2x.11x.254 identifier 1 priority 1 version 6 Router(config)#Dspfarm profile 2 transcode Router(config-dspfarm-profile)#Codec g729r8 Router(config-dspfarm-profile)#Maximum sessions 2 Router(config-dspfarm-profile)#Associate application sccp Router(config-dspfarm-profile)#No shut Router(config-sccp-ccm)#Sccp ccm group 1 Router(config-sccp-ccm)#Associate ccm 1 priority 1 Router(config-sccp-ccm)#Associate profile 2 register TRANCODE Router(config-sccp-ccm)#Bind interface l0 Router(config-sccp-ccm)#Exit Router(config)#Sccp Router(config)#Telephony-service Router(config-telephony)#Sdspfarm units 2 Router(config-telephony)#Sdspfarm tag 2 TRANSCODE Router(config-telephony)#Sdspfarm transcode sessions 20 Router(config-telephony)#Exit
  • 39. CODECS MAKE SURE THE ABOVE TASK WORKS WITHOUT USING TRANSCODER. CONFIGURATION SET THE CODEC TO G711ULAW IN THE VOIP DIAL PEERS OF ROUTER-1 AND ROUTER-2. Router(config-dialpeer)#Codec g711ulaw VOICEMAIL – CISCO UNITY EXPRESS MAKE SURE SITEC – PHONES CAN HAVE A SUBSCRIBER ACCOUNT OF VOICEMAIL IN CISCO UNITY EXPRESS. USE THE CUE MODULE IN THE ROUTER 3 FOR THIS PURPOSE. (NOTE : USE VOICEMAIL PILOT NUMBER 4220. MAKE SURE TO SET THE CUE MODULE TO THE FACTORY DEFAULT SETTINGS) SERVICE-ENGINE’S IP ADDRESS : 172.2X.13X.254 (VOICE VLAN SUBINTERFACE IP) SERVICE-MODULE’S IP ADDRESS : 172.2X.13X.240 /24 PIN : 1234 MWI ON DN : 7221 MWI OFF DN : 7222 CONFIGURATION Router(config)#Interface service-engine 1/0 Router(config-if)#Ip unnumbered loopback 0 Router(config-if)#Service-module ip address 172.2X.13X.240 255.255.255.0 Router(config-if)#Service-module ip default-gateway 172.2X.13X.254 Router(config-if)#No shutdown
  • 40. Router(config-if)#Exit Router(config)#Telephony-service Router(config-telephony)#Voicemail 4220 Router(config-telephony)#Exit Router(config)#Dial-peer voice 4220 voip Router(config-dialpeer)#Destination-pattern 4220 Router(config-dialpeer)#Session target ipv4:172.2X.13X.240 Router(config-dialpeer)#Session protocol sipv2 Router(config-dialpeer)#Codec g711ulaw Router(config-dialpeer)#Incoming called-number 722*12+… Router(config-dialpeer)#No vad Router(config-dialpeer)#Dtmf-relay sip-notify Router(config-dialpeer)#Exit Router(config)#Ephone-dn 3 Router(config-ephone-dn)#Number 7221…. Router(config-ephone-dn)#Mwi on Router(config)#Ephone-dn 4 Router(config-ephone-dn)#Number 7222…. Router(config-ephone-dn)#Mwi off Router(config-ephone-dn)#Exit Router#Service-engine service-module 1/0 session (Note: If it asks for initial configuration say ‘YES’ and go through the initial configuration) If it asked for username : admin , password : ccievoice) – you can just press ENTER if password doesn’t work) CUE#Conf t CUE(config)#Username user1 create
  • 41. CUE(config)#Username user2 create CUE(config)#Username user1 phonenumber 4001 CUE(config)#Username user2 phonenumber 4002 CUE(config)#Exit CUE#Username user1 pin 1234 CUE#Username user2 pin 1234 CUE#Conf t CUE(config)#Voicemail mailbox owner user1 CUE(config-mailbox)#No tutorial CUE(config)#Voicemail mailbox owner user2 CUE(config-mailbox)#No tutorial CUE(config)#Ccn subsystem sip CUE(config)#Gateway address 172.2X.13X.1254 CUE(config-sip)#Mwi sip outcall CUE(config)#Exit CUE(config)#Ccn trigger sip phonenumber 4220 CUE(config-trigger)#Application voicemail CUE(config)#Exit CUE(config)#Ccn application ciscomwiapplication aa CUE(config)#Parameter str MWI_ON_DN 7222 CUE(config)#Parameter str MWI_OFF_DN 7221 CUE(config)#Exit VERIFICATION PRESS THE MESSAGES BUTTON IN ANY PHONE. IT SHOULD PROMPT YOU FOR PIN NUMBER.
  • 42. EXERCISE: MAKE SURE IF PHONE 1 IS BUSY ON AN ACTIVE LINE OR HE DID NOT ANSWER THE CALLS FOR 20 SECONDS IT HAS TO GO TO VOICEMAIL IMMEDIATELY. CONFIGURATION Router(config)#Ephone-dn 1 dual-line Router(config-ephone-dn)#Call-forward busy 4220 Router(config-ephone-dn)#Call-forward noan 4220 timeout 20 Router(config-ephone-dn)#Huntstop channel Router(config)#Ephone-dn 1 dual-line Router(config-ephone-dn)#Call-forward busy 4220 Router(config-ephone-dn)#Call-forward noan 4220 timeout 20 Router(config-ephone-dn)#Huntstop channel VERIFICATION MAKE THE PHONE 1 OFF-HOOK. DIAL 4001 FROM 4002. IT HAS TO GO TO VOICEMAIL. CHECK MWI IS WORKING OR NOT. LIVE RECORD ENABLE LIVE RECORD FEATURE FOR SITEC PHONES. USE THE PILOT 4200. NOTE: MAKE SURE HARDWARE CONFERENCE BRIDGE IS REGISTERED. CONFIGURATION Router(config)#Telephony-service Router(config-telephony)#Live-record 4200 Router(config)#Ephone-dn 10 Router(config-ephone-dn)#Number 4200 Router(config-ephone-dn)#Call-forward all 4220 // voicemail pilot // Router(config)#Ephone-dn 11 octo-line Router(config-ephone-dn)#Number B100
  • 43. Router(config-ephone-dn)#Conference ad-hoc Router(config)#Ephone-template 1 Router(config-ephone-template)#Softkeys connected liverecd endcall redial park Router(config)#Ephone 1 Router(config-ephone)#Ephone-template 1 Router(config-ephone)#Rest CUE CONFIGURATION FOR LIVE RECORD CUE#conf t CUE(config)#voicemail live-record pilot-number 4200 CCNA VOICE
  • 44. ADVANCED Lab 3 54 WEB INTERFACE 57 DYNAMIC HUNT GROUP 58 B-ACD CALL PICKUP Lab 4 39 SWITCH QoS 40 WAN QoS 45 CME-CUE – ADVANCED FEATURES 46 CME-CUE – AUTO ATTENDENT 47 CME-CUE - LIVE RECORD /REPLY 48 CME-CUE - VOICE VIEW 50 ADVANCED CISCO UNITY EXPRESS - CALLING NUMBER Lab 6
  • 45. 28 ADVANCED CALL ROUTING-- INTERGRATING A GATEKEEPER 29 ADVANCED CALL ROUTING-- CALL ROUTING WITH GATEKEEPER 30 ADVANCED CALL ROUTING-- CALL ROUTING TROUBLESHOOTING LAB #: LAb 3 54 WEB INTERFACE 57 DYNAMIC HUNT GROUP 58 B-ACD 59 CALL PARK 54 WEB INTERFACE CONFIGURING CME USING WEB GUI Router(config)#Ip http server Router(config)#Ip http secure-server Router(config)#Ip http path flash:/GUI/ Router(config)#Telephony-service
  • 46. Router(config-telephony)#Web admin system name admin password ccievoice Router(config-telephony)#Dn-webedit Router(config-telephony)#Time-webedit Router(config-telephony)#Creat cnf-files Router(config-telephony)#Exit https://172.25.15.254/ccme.html DYNAMIC HUNT GROUOP BACD CALL PICK UP TASK 4: CALL PICKUP CONFIGURATION – IN HQ-ROUTER CONFIGURE EPHONE-DN 1 IN PICKUP-GROUP 100 CONFIGURE EPHONE-DN 2 IN PICKUP-GROUP 200 CHECK THE PICKUP SOFTKEY IN IDLE STATE Router(config)#Ephone-dn 1 Router(config-ephone-dn)#Pickup-group 100 Router(config)#Ephone-dn 2 Router(config-ephone-dn)#Pickup-group 200 Router(config)#Ephone-template 1 Router(config-ephone-template)#Softkeys idle Newcall Pickup Gpickup Redial Cfwdall Login Hlog Router(config)#Ephone 1 Router(config-ephone)# Ephone-template 1 Router(config-ephone)# Restart Router(config)#Ephone 2 Router(config-ephone)# Ephone-template 2 Router(config-ephone)# Restart
  • 47. VERIFICATION TRY TO PICKUP THE RINGING PHONE USING FOLLOWING THREE METHODS DIRECT PICKUP PRESS PICKUP SOFTKEY >> DIAL THE DN LOCAL GROUP PICKUP PRESS GPICKUP SOFTKEY >> PRESS * OTHER GROUP PICKUP PRESS GPICKUP SOFTKEY >> DIAL OTHER GROUP NO
  • 48. Lab 4 39 SWITCH QoS 40 WAN QoS 45 CME-CUE - Advanced Features 46 CME-CUE - Auto Attendent 47 CME-CUE - LIVE RECORD /REPLY 48 CME-CUE - VOICE VIEW 50 ADVANCED CISCO UNITY EXPRESS - CALLING NUMBER
  • 49. Lab 6 28 ADVANCED CALL ROUTING-- INTERGRATING A GATEKEEPER 29 ADVANCED CALL ROUTING-- CALL ROUTING WITH GATEKEEPER 30 ADVANCED CALL ROUTING-- CALL ROUTING TROUBLESHOOTING

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