The document discusses the transition of energy providers to an energy services model. It notes that technological disruptions, regulatory changes, and more informed customers are driving energy providers to offer bundled energy services rather than single products. This will allow providers to better engage customers, gain insights into usage, offer choices in programs, and give customers more control over their energy ecosystem, helping providers adapt to demand-side pressures and create new revenue streams. Energy services management solutions can help providers develop these new customer-centric services and relationships.

1. Energy
Services
Management
FEBRUARY 2014

2. What is Energy Services Management?
The solution suite
enabling Energy
Service Providers to
actively engage with
their customers.
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3. The change to Energy
Service Providers
(ESP)
is happening now.
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4. Marketplace Disruption
Tectonic shifts are coming
to the energy industry.
As democratization of
energy technology grows,
customer expectations
will change.
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5. Marketplace Disruption
TECH
DISRUPTION
REGULATORY
HURDLES
ENLIGHTENED
CUSTOMERS
5
・ Syndicates forming – Google/Nest
・ Non-traditional electricity providers
・ Growth in solar
・ Demand-side programs
・ Growth in DERs
・ The iPad generation
・ Increased value in bundeled services
ENERGY SERVICES MANAGEMENT | JANUARY, 2014
ENERGY
SERVICE
PROVIDER

6. Solar Is The Early Indication
Solar generation grew by 70% in 2012 alone
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7. Home Energy: An Attractive Market Space
LAST MILE
COMPANIES
TECHNOLOGY
DISRUPTORS
PROGRESSIVE
UTILITIES
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8. We’ve seen
it before:
Telecommunications
MARKET
PRESSURES
Technology Disruptors
Regulatory Changes
Enlightened Consumers
New Entrants
to Market
BUNDLED
SERVICES
DEMAND
TRADITIONAL
MARKETPLACE
SERVICES
•
INFLECTION
POINT
Landline Telephone
SAME OLD
SERVICES
TIME
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• Mobile
• Broadband
• Automation
• Security
ENERGY SERVICES MANAGEMENT | JANUARY, 2014

9. We’ll see
it again:
MARKET
PRESSURES
Energy Services
Technology Disruptors
Regulatory Changes
Enlightened Consumers
New Entrants
to Market
BUNDLED
SERVICES
DEMAND
TRADITIONAL
MARKETPLACE
SERVICES
•
INFLECTION
POINT
Energy
Efficiency
Demand
Management
Automation
Security
Generated Energy
SAME OLD
SERVICES
TIME
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•
•
•
•
ENERGY SERVICES MANAGEMENT | JANUARY, 2014

10. The Characteristics Of An
Energy Service Provider
• Move from a regulated mentality to a
commercial mentality (for utilities)
• Driven by data
• Providing highly personalized experience
• Every interaction is a revenue opportunity
• Ability to match offers with consumers
in real-time
• Real-time transaction with distributed
generation and energy market places
• Flexible (open) approach to new
technologies
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11. How will this
change the
Energy Industry?
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12. New Energy Ecosystem
ELECTRIC
VEHICLES?
ENERGY
SERVICES
VALUE
DISTRIBUTED
ENERGY
RESOURCES
EFFICIENCY
MANDATES
DEVICE
EFFICIENCY
TODAY
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TOMORROW
TRADITIONAL
GENERATION

13. Resulting Impact
DEMAND-SIDE
PRESSURES
INCREASED COST
TO GENERATE
POWER
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14. Energy Service Provider
NEW BUNDLED
SERVICES
GENERATED
ENERGY
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15. Successful players in the
ESM market will create
opportunities to turn
demand-side pressures
into new revenue streams
that elevate their
customer relevance
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16. Energy Services Management Requirements
CUSTO M ER:
Insight into energy usage
ENERG Y
SERVI CE
PRO VI DER:
Insight into
customer behavior
CUSTO M ER:
Choice about program
participation
INSIGHT
CHOICE
ESM
CONTROL
ENERG Y
SERVI CE
PRO VI DER:
Segmentation and
customer targeting
CUSTO M ER:
Control over energy
ecosystem
ENERG Y
SERVI CE
PRO VI DER:
Greater control over
business through
customer engagement
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