2. Problem 😔
Customers Businesses
• Missed Deliveries • Manage returns
• Reschedule Delivery • Disputes when delivered
to someone who claims
to be an appointee
• Appoint others
Both Customers & Businesses face a lot of problems when a delivery is attempted at a
customer’s location. This leads to a lot of missed deliveries and logistic delays which might also
affect other deliveries.
3. Solution 💡
• Pick-up deliveries at an alternate location and hold them until the customer requests delivery at
his/her comfort.
• Provide a personal delivery address to each customer and tie up with businesses to be their
last mile logistic partners.
• Let customers schedule a delivery time to ensure a confirmed delivery.
• Delivery tracking to be provided using Map services so that the customer can choose to
receive the products at any location other that their homes.
4. Why now 🤔
• E-Commerce has picked up pace in the past few years and last mile deliveries, return pick-ups
are the key parts of the services that e-commerces have to provide.
• Last mile, generally the most expensive and least efficient part of the overall process comprises
around 28% of the total cost whereas return pickups costs are 40-50% higher than forward
shipments.
• Access points as an alternative delivery option will benefit both individuals and e-retailers. A
network of such retail stores, usually open 67 days a week can be created to act as access
points for couriers.
• Customers can opt to have their parcels delivered to a certain outlet when shopping online and
are notified when it is ready to collect.
5. Market Size
$300 Billion - Current Logistic Industry Worth
Delivery miss rate of 6% reported by every Business
Last Mile Deliveries account to 40-50% of total shipping costs
Hence an additional burden of 4-5% for attempted deliveries
Whopping cost burdens borne by businesses
