In-house or Outsourcing
A User’s Experiences
Presented by
Victoria Pickford

My current role
Payroll manager for The Dune Group
Team of 3 payroll administrators
Monthly retail payroll for 1,500 ees
Strong team management for complexity

Previous experience
Two in-house factory based jobs
Fully managed payroll at employee
benefits firm
Combined payroll, HR & personnel

Payroll implementation
3 main ways to implement a payroll
In-house
Outsourced
Hosted solution (SaaS)

In-house
Familiarity
Ownership
Employee trust
Cost control
Communication
Ad-hoc reporting with no extra cost

Outsourcing
Space saving
Staff saving
Contingency planning
Disaster recovery
Maintenance & IT support
Recruitment dealt with by provider

Hosted solution
SAAS
Access to system
No upfront costs
Costs can be spread monthly
No licence fees or IT support
Various options available

Your payroll
How many staff / pensioners?
Pay frequency?
Complexity of payroll?
Other add-ons eg. P11d? PSA?
Space for payroll department?
Internal resources already?
When do you need it by?

Cost considerations
Do you need to recruit?
Can you invest in new system?
Can you invest in an external provider?
Ongoing costs eg. maintenance

My Experiences
Outsourcing as provider
Outsourcing as customer
In-house as provider
In-house as customer ie. Employee!

Conclusions
Outsourcing good solution for very
simple payroll eg. Pensioners
In-house must be used for all others
to ensure employee trust in company
and motivation remains intact

Question Time

Thank you for attending
I will be happy to provide you with my
contact details should you have any
questions at a later date